I keep getting an error message when starting iTunes

When I start iTunes I get an error message that says "iTunes cannot run because some of its required filles are missing. Please reinstall iTunes" I have uninstalled and reinstalled but still getting the same error message. If I reboot my computer iTunes opens with no problem but if I close iTunes and try reopening it without rebooting I get the error message. I have the most recent version. My OS is Windows XP Pro SP3. Does anyone have an answer that can resolve this issue?

Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

Similar Messages

  • I get an error message when starting itunes

    Hi, i'v ehad this problem for a while .. i'm not a computer expert but i do my best. I get an error message when clicking to start iTunes ... can someone help me ! i don't want to lose my songs !

    top fixes are
    - turning off security software before the install as Apple suggests
    - installing QuickTime standalone, not regular
    http://www.apple.com/quicktime/download/standalone.html
    - setting up Norton to allow iTunes
    - scanning for malware with ewido (Free at www.ewido.net/en/)
    In your case, if iTunes was working OK for a while and then mysteriously stopped, youve got a virus, I bet. Do the ewido malware scan.

  • I get an error message when installing itunes with windows 8, error message is error occured while attempting to create the directory C:\program file(x86)\common files\apple\mobile device support\sync services\schemas\outlook.syncschema

    I keep getting an error message when installing iTunes with windows 8

    See the second box in Troubleshooting issues with iTunes for Windows updates.
    tt2

  • I downloaded the icloud software on my computer in order to sync calendars and contacts using Windows 2007, but I keep getting an error message when trying to sync my icloud and Outlook calenders - can anyone help with this?

    I downloaded the icloud software on my computer in order to sync calenders and contacts using Windows 2007, but I keep getting an error message when trying to sync my icloud and Outlook calendars.  I downloaded it for the first time a month ago and  had it working but it stopped syncing, so I deinstalled the iCloud software and reinstalled, but keep getting the error message "Your setup couldn't be started because of an unexpected error.  What do I do now?  Can anyone help with this?

    Hello easbda,
    Thank you for providing the details of the calendar issue you are experiencing with your iPhone.  I recommend following the steps in the section titled "Troubleshooting on Microsoft Windows (Microsoft Outlook)" in the following article to assist with syncing your calendar events between your devices:
    iCloud: Troubleshooting iCloud Calendar
    http://support.apple.com/kb/ts3999
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...could not sign in. Please check your network connection and try again. Help!

    I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...Could not sign in. Please check your network connection and try again. Help!

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
     Cheers, Tom

  • I keep getting the error message when trying to update iMovie There was an error in the App Store. Please try again later. (20)" Does anyone know how to fix it?

    I keep getting this error message when updating imovie "There was an error in the App Store. Please try again later. (20).  Does anyone know how to fix?

    If you're having problems with the App Store you might try this:
    1 - enable the Debug menu in App Store:
    open the Terminal application.
    copy the command below and paste into the Terminal window:
    defaults write com.apple.appstore ShowDebugMenu -bool true
    followed by Enter.
    launch App Store, login.
    2 - select the Debug ➙ Reset Application option:
    3 - try again.
    OT

  • I keep getting an error message when I try to log into to ExportPDF through my Adobe Reader. "Network error occurred while attempting to sign in". Can anyone help, please?

    I keep getting an error message when I try to log into to ExportPDF through my Adobe Reader. "Network error occurred while attempting to sign in". Can anyone help, please?

    Hi Simon,
    I'm sorry to hear that you're having trouble logging in to ExportPDF via Reader. I've checked your account, and all is well there.
    For starters, please make sure that you have the most current version of Reader installed by choosing Help > Check for Updates.
    If you're still having trouble logging in via Reader, please try logging in to the web interface at https://cloud.acrobat.com.
    Please let us know how it goes.
    Best,
    Sara

  • I keep getting an error message when I try to sync my new iPhone5s to iTunes. It says my computer is not authorised. When I authorise it and try and sync again, the same error message appears. help?

    I keep getting an error message when I try to sync my new iPhone 5s to iTuines.
    It says my computer is not authorised.
    When I authorise it successfully, and try and sync again, the same error message appears.
    Help?

    Hello Chad176
    If you are constantly Authorizing your Apple ID, the article below will assist with getting that resolved for you.
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Why do I keep getting an error message when trying to use passbook?

    Why do I keep getting an error message when trying to use passbook?

    Kind of hard to answer without some details such as iPhoto version and OS version. Are you signed into your Facebook account?

  • I keep getting an error message when trying to download i tunes. It says it's looking for MSVCR80.dll and I find it on my computer so I don't know what else to do. Any suggestions?

    I keep getting an error message when trying to download itunes. It says it can't find "msvcr80.dll, but when I search for it on my computer it is there. My itunes was working just fine before I got the message to download the latest upgrade. I've not had any problems doing that before now, so don't really know what to do.

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • I keep getting an error message when downloading a new app which states " Zinio and 5 other apps cannot be purchased at this time" and then it let's me purchase the app that I was looking at? Can anyone explain that?

    I keep getting an error message when downloading a new app which states " Zinio and 5 other apps cannot be purchased at this time" and then it let's me purchase the app that I was looking at? Can anyone explain that?

    apple_master New Delhi, India
    This solved my questionRe: Unable to Purchase 
    Apr 16, 2012 10:22 PM (in response to eight4seven)
    This worked for someone
    I had this problem for about six weeks. I was following this forum but was too unsure of what might happen to try the fixes that were suggested.
    About two weeks ago I decided to delete the downloads.28.sqlitedb file (usingDiskAid(a free program), on a PC running Windows 7). The original downloads.28.sqlitedb was 936 KB. The new one that the system created is 80 Kb., and has stayed at about that size. After about four days I also deleted all the other contents of the Download folder. Ten days later and still no more problems. Downloads are much quicker, nothing greys-out (as was happening frequently before).
    Everything has worked well since with no more error messages.
    I am using an iPod 4G, iOS 5.1 (originally iOS 5.0). I do not have a manifest file, and as far as I know, have not had one. DiskAid can search the whole "hard drive" on the iPod.
    Deleting downloads.28.sqlitedb and the contents of Downloads worked for me.

  • I keep getting an error message when I try to sync my iPhone 5 to my Mac in iTunes.  It says "The iphone cannot be synced.  An unknown error occurred (1723).

    I keep getting an error message when I try to sync my iPhone 5 to my Mac in iTunes.  It says "The iphone cannot be synced.  An unknown error occurred (1723).

    Hello Chad176
    If you are constantly Authorizing your Apple ID, the article below will assist with getting that resolved for you.
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • HT1151 I keep getting an error message when installing new software that says "System extension cannot be used /system/library/extension/IoFireWireWDHID.kext was installed improperly" I have no idea what this means and all of my software seems to install

    I keep getting an error message when installing new software that says "System extension cannot be used /system/library/extension/IoFireWireWDHID.kext was installed improperly" I have no idea what this means and all of my software seems to install okay

    Hello Valerie Anderson,
    I'm Harry from Norton Support team. Please check the information provided in a similar thread here:
    https://discussions.apple.com/message/21854775#21854775
    Let me know if this helps.
    Thanks!
    Harry

  • I keep getting an error message when trying to login

    I keep getting an error message when I am trying to add ICloud to my PC

    Try to log with Admin/password since EAS has his own security system. Then, you will be abble to log with essbase analysis server users.kbbinge

  • I keep getting an error message when trying to purchase more gold coins?

    I keep getting an error message when trying to purchase more gold coins. Same unexpected error occurs with all of my slot machines??

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
     Cheers, Tom

Maybe you are looking for

  • Header status is not changing in sales order

    Hi, I have done sales order, and released pick as well after that confirmed shipment also. And I have runned workflow background process for om:lines and om:headers also. But now the problem is after these steps the line level status is closed but th

  • Error Code 43 while trying to update CC desktop app

    Hi there, I'm getting Error 43 while trying to update CC desktop app. OS is Mavericks 10.9.4. It gets as far as 63% than the following error: Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Guess

  • DatabaseProcedure with return type prefixed with schema name

    Hi (Paco) I have a question about the DatabaseProcedure class. We are using Oracle proxy users for our database connections. Everything is accessed via a database role that are granted to the logged on user. All our database objects, tables etc are p

  • SLDAccess set to true, but not available -  http to RFC Scenario

    Hello Experts, I have created http to RFC scenario in DEV system and it is working fine. But after transporting the scenario to QAS system. It is giving following error. com.sap.engine.interfaces.messaging.api.exception.ConfigException: SLDAccess set

  • Help with RandomAccessFile and arabic writing with it

    hello every one am trying to write an arabic text to a file using RandomAccessFile i know how to do it with Writer by just setting the encoding to utf-8 but the proplem is how to really do it with a RandomAccessFile because i need a RandomAccessFile