I keep getting an error that reads the network connection was reset when tring to down load a purchase?

i keep getting an error that reads the network connection was reset when tring to download a puchase from itunes and one know how to fix this

I'm having same problem today. Did yours get resolved?  If so, please share. I'm dying....

Similar Messages

  • I am trying to uninstall itunes and keep getting a reject that reads "the feature you are trying to use is on a network resource that is unavailable."  Its windows...help!

    I am trying to uninstall itunes and keep getting an error that reads "the feature you are trying to use is on a network resource that is unavailable."  Itunes on windows.  Help!

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • TS1368 i Tunes could not connect to the i Tunes store.The network connection was reset

    i Tunes could not connect to the i Tunes store.The network connection was reset
    when accessing itunes store

    There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Recently bought  a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found."

    Recently bought  a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found. Would you like to locate it?" Hope you can help me solve this issue.
    Thanks,
    Shellyboo

    This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
    tt2

  • I am trying to install itunes on my pc again but keep getting an error that says'apple application support was not found. try reinstalling itunes.' error 2

    I am trying to install itunes on my pc again but keep getting an error that says'apple application support was not found. try reinstalling itunes.' error 2.
    We have had itunes on this pc for 2 years and recently it wouldn't open and another error message kept popping up saying it couldn't open because MSVCR80.dll was missing. I have unistalled the apple programs and tried reinstalling several times but to no avail. Hopefully my music library is not gone. Any Ideas out there?

    With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
    Does it install properly for you?
    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • Hi, I am trying to update an iPhone 4 from iOS 4.3.3 to iOS 7.0.4, and every time I try to update it comes up with an error message saying that there was a problem because the network connection was reset. Is there any way I can get past this and update?

    The full message said:
    There was a problem downloading the software for the iPhone "Judy's iPhone 4". The network connection was reset.
    Make sure your network settings are correct and your network connection is active, or try again later.
    I am trying to update the iPhone for my grandmother, Judy, as I am leaving for Paris on Wednesday night and we want to have Facetime installed on her iPhone before then, so we can stay in contact with each other. It is the simplest way for this to happen but the program simply will not allow me to update her iPhone.
    Is there any way to get past this error and update her iPhone? Any help will be greatly appreciated.

    Dear Jody..jone5
    Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
    Goodluck
    Atousa

  • HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

    Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • When I try to set up iMessage I keep getting an error message saying check network connection but my connection is fine have rest phone but still no good

    When I try to set up iMessage I keep getting an error message saying check network connection but my connection is fine have rest phone but still no good

    Try using wifi orelse first check whether the internet is working or not orelse check whether you haven't selected the 'settting' option under allow internet access in 'cellular'

  • TS1368 I can not purchase music on iTunes. I get an error saying "The network connection was reset". But nothing has changed on the computer besides an update to my iPhone. How do I fix?  I have internet connection

    I can not purchase music on iTunes and nothing has changed with my computer. I get an error saying "The network connection was reset. Could not purchase."  I do have internet conncection.  How can I fix this?  I am able to do anything iTunes except purchase.  The only thing done recently was update iPhone and sync the phone. Help please

    Dear Jody..jone5
    Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
    Goodluck
    Atousa

  • TS1424 everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is f

    everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is fine. please help. is there soemthing wrong with apple store temporarily?

    The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
    In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
    Argh!

  • Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

    Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
    Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
    I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
    Can anyone help with this

    Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
    I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
    The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
    I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
    Good luck

  • When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

    When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.  I can access my account on a different PC but not my own.  Can you advise me as to what I should do please?

    Hello donnafromwakefield,
    The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/en-us/TS1368
    Cheers,
    Allen

  • When downloading I get message :The network connect was reset"  what does this mean?

    When I was downloading purchases onto an authorized computer, I got through some songs but others gave a message " The network connect was reset".  I have shut down computer, reopened itunes, shut down firewall and am still not about to import these songs..HELP!

    http://apple2pc.blogspot.com/2008/04/how-to-read-and-understand-kernel-panic.htm l

  • Cannot connect to the iTunes store. The network connection was reset.

    My iTunes has been messed up since August 17th. I am getting the error message; "Cannot connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again." I am having no issues connecting to the internet or even receiving my podcasts. It just won't download my TV shows or let me shop. I have contacted Hewlett Pack. about this and iTunes/apple. No one seems to have an answer for me. I have disabled my firewalls, norton, done msconfig, allowed iTunes, everything. I am very frustrated and so are others that seem to be having this same problem. We need a genius!! Please help!

    I suspect a location-driven problem here. I live in SHanghai, China - as does the poster above! I have this problem on three different computers using three different ISPs.
    Anybody got a suggestion? Tried firewalls, turning off virus production, reinstalling iTunes, putting phobos.apple.com and such in the permitted list, all sorts of stuff, to no avail. And Apple help support just bounces me around - I've interacted via email with three people, finally graduated to a real person, and they sent me back to email when the usual "reboot your machine and reinstall iTunes, then turn off virus protection" didn't work.
    Bill Parr
    [email protected]

  • ITunes store will not update my apps: "The network connection was reset."

    Why can't I update my apps as usual?  I suddenly keep getting the message "There was a problem downloading [name of application].  The network connection was reset." 

    De nada amigo.
    Thank You for extending the courtesy of awarding points to comments that are helpful or provide answers in the Apple Support Communities, as this is not mandatory, but it is much appreciated!

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