I keep getting an error when trying to scan
Hi!
I can not get my HP Photosmart C5180 all in one printer to scan my files. The preview.app keeps crashing, just like the scan.app and the other scanning application. I was hoping someone here could help me out, because I can't find a solution on the internet.
Here's my crash log:
Process: Preview [8885]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 5.5.1 (719.16)
Build Info: Preview-719016000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [166]
Date/Time: 2012-02-21 21:48:33.446 +0100
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9
Sleep/Wake UUID: E987D74B-06C7-46FA-BE2B-B02A00AD9D8C
Interval Since Last Report: 592413 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 99345 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: F0436AEE-0384-4061-8BE4-0C22E11C657F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[8885]: garbage collection is OFF
*** error for object 0x7fc42cc028e8: incorrect checksum for freed object - object was probably modified after being freed.
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff93d8cce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff893ed7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff893dea7a abort + 143
3 libsystem_c.dylib 0x00007fff894004ac szone_error + 459
4 libsystem_c.dylib 0x00007fff894004e8 free_list_checksum_botch + 29
5 libsystem_c.dylib 0x00007fff89400625 tiny_free_list_remove_ptr + 158
6 libsystem_c.dylib 0x00007fff8940455d szone_free_definite_size + 1713
7 libsystem_c.dylib 0x00007fff8943d789 free + 194
8 com.apple.ImageIO.framework 0x00007fff904f7181 writeOnePng + 2399
9 com.apple.ImageIO.framework 0x00007fff904f73b1 _CGImagePluginWritePNG + 100
10 com.apple.ImageIO.framework 0x00007fff904dab74 CGImageDestinationFinalize + 147
11 com.apple.imageKit 0x00007fff8c0a420b -[IKScan writeImage:toImageURL:] + 327
12 com.apple.imageKit 0x00007fff8c0a36ab -[IKScan saveToFinalDestination:url:] + 469
13 com.apple.imageKit 0x00007fff8c0a34c7 -[IKScan applyImageCorrection:url:] + 1057
14 com.apple.imageKit 0x00007fff8c0a3094 -[IKScan rotateAndCrop:url:] + 2010
15 com.apple.ImageCaptureCore 0x00007fff8eeb940c -[ICScannerDevice handleImageCaptureEventNotification:] + 4642
16 com.apple.Foundation 0x00007fff9567bd32 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
17 com.apple.CoreFoundation 0x00007fff907f8aaa _CFXNotificationPost + 2634
18 com.apple.Foundation 0x00007fff95667fe7 -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
19 com.apple.ImageCaptureCore 0x00007fff8ee885d5 -[ICCommandCenter handleNotificationEvent:replyEvent:] + 592
20 com.apple.ImageCaptureCore 0x00007fff8ee87c1d -[ICCommandCenter handleMachMessage:] + 236
21 com.apple.Foundation 0x00007fff95683ba5 __NSFireMachPort + 93
22 com.apple.CoreFoundation 0x00007fff907aee42 __CFMachPortPerform + 386
23 com.apple.CoreFoundation 0x00007fff907aecac __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 44
24 com.apple.CoreFoundation 0x00007fff907ae9db __CFRunLoopDoSource1 + 155
25 com.apple.CoreFoundation 0x00007fff907e5117 __CFRunLoopRun + 1895
26 com.apple.CoreFoundation 0x00007fff907e4676 CFRunLoopRunSpecific + 230
27 com.apple.HIToolbox 0x00007fff8ce5531f RunCurrentEventLoopInMode + 277
28 com.apple.HIToolbox 0x00007fff8ce5c5c9 ReceiveNextEventCommon + 355
29 com.apple.HIToolbox 0x00007fff8ce5c456 BlockUntilNextEventMatchingListInMode + 62
30 com.apple.AppKit 0x00007fff90d3df5d _DPSNextEvent + 659
31 com.apple.AppKit 0x00007fff90d3d861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
32 com.apple.AppKit 0x00007fff90d3a19d -[NSApplication run] + 470
33 com.apple.AppKit 0x00007fff90fb8b88 NSApplicationMain + 867
34 com.apple.Preview 0x000000010631ddb4 0x10631c000 + 7604
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff93d8d7e6 kevent + 10
1 libdispatch.dylib 0x00007fff8bc8c5be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8bc8b14e _dispatch_mgr_thread + 54
Thread 2:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff93d8cbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff893ef2a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff89e8f63f CVDisplayLink::waitUntil(unsigned long long) + 279
3 com.apple.CoreVideo 0x00007fff89e8eaa5 CVDisplayLink::runIOThread() + 559
4 com.apple.CoreVideo 0x00007fff89e8e85d _ZL13startIOThreadPv + 148
5 libsystem_c.dylib 0x00007fff893eb8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff893eeb75 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff93d8d192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff893ed594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff893eeb85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff93d8d192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff893ed594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff893eeb85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff65f19b28 rdx: 0x0000000000000000
rdi: 0x0000000000000907 rsi: 0x0000000000000006 rbp: 0x00007fff65f19b50 rsp: 0x00007fff65f19b28
r8: 0x00007fff78ff0fb8 r9: 0x0000000000000000 r10: 0x00007fff93d8cd0a r11: 0xffffff80002d8220
r12: 0x000000010658e000 r13: 0x000000010b161000 r14: 0x00007fff78ff3960 r15: 0x000000010b1610c0
rip: 0x00007fff93d8cce2 rfl: 0x0000000000000246 cr2: 0x000000010c6e7000
Logical CPU: 0
Binary Images:
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0x7fff91d54000 - 0x7fff91d55fff libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <718A135F-6349-354A-85D5-430B128EFD57> /usr/lib/system/libdnsinfo.dylib
0x7fff91f11000 - 0x7fff91f13ff7 com.apple.print.framework.Print (7.1 - 247.1) <8A4925A5-BAA3-373C-9B5D-03E0270C6B12> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x7fff9200b000 - 0x7fff9200ffff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff920e9000 - 0x7fff920ecfff com.apple.help (1.3.2 - 42) <AB67588E-7227-3993-927F-C9E6DAC507FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x7fff920ed000 - 0x7fff9235bff7 com.apple.QuartzComposer (5.0 - 236.3) <F8B96724-2550-32FE-9DE4-22AC7A6C0942> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
0x7fff92384000 - 0x7fff92426ff7 com.apple.securityfoundation (5.0 - 55107) <6C2E7362-CB11-3CBD-BB1C-348E4B10F25A> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x7fff92465000 - 0x7fff92468fff com.apple.AppleSystemInfo (1.0 - 1) <598ADC13-C994-3579-A885-0D6658DDD564> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x7fff92469000 - 0x7fff92469fff com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff9246a000 - 0x7fff9249aff7 com.apple.DictionaryServices (1.2.1 - 158.2) <3FC86118-7553-38F7-8916-B329D2E94476> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x7fff9249b000 - 0x7fff924bffff com.apple.RemoteViewServices (1.3 - 44) <21D7A0E7-6699-37AB-AE6C-BF69AF3D61C2> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x7fff924c0000 - 0x7fff925ccfff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
0x7fff925ed000 - 0x7fff925fbfff com.apple.NetAuth (1.0 - 3.0) <F384FFFD-70F6-3B1C-A886-F5B446E456E7> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff9263a000 - 0x7fff92665fff libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <7D3CDB0A-840F-3856-8F84-B4A50E66431B> /usr/lib/libpcre.0.dylib
0x7fff927bb000 - 0x7fff92b59fef com.apple.MediaToolbox (1.0 - 705.61) <F48F2150-0573-354C-BBB2-BA52DD0FD0AB> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff92b5a000 - 0x7fff92c54ff7 com.apple.DiskImagesFramework (10.7.3 - 331.3) <57A7E46A-5AA4-37FF-B19C-5337CCBCA0CA> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff92c55000 - 0x7fff92c98ff7 libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <85D00F5C-43ED-33A9-80B4-72EB0EAE3E25> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff92c99000 - 0x7fff9342dfef com.apple.CoreAUC (6.11.04 - 6.11.04) <FFC336DF-C71F-3C93-8E93-5CBD9EEAE940> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff935c0000 - 0x7fff935caff7 liblaunch.dylib (392.18.0 - compatibility 1.0.0) <39EF04F2-7F0C-3435-B785-BF283727FFBD> /usr/lib/system/liblaunch.dylib
0x7fff9364a000 - 0x7fff93872fe7 com.apple.CoreData (104.1 - 358.13) <F1DA3110-C4DF-3F0A-A057-AEE78DE8C99D> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff93873000 - 0x7fff9390dff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x7fff9390e000 - 0x7fff93d3bfff libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff93d3c000 - 0x7fff93d75fe7 libssl.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <79AAEC98-1258-3DA4-B1C0-4120049D390B> /usr/lib/libssl.0.9.8.dylib
0x7fff93d76000 - 0x7fff93d96fff libsystem_kernel.dylib (1699.22.73 - compatibility 1.0.0) <69F2F501-72D8-3B3B-8357-F4418B3E1348> /usr/lib/system/libsystem_kernel.dylib
0x7fff93f9a000 - 0x7fff9409ffff libFontParser.dylib (??? - ???) <0920DA16-2066-33E6-BF95-AD4B0F3C22B0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff940a0000 - 0x7fff940dafe7 com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x7fff940db000 - 0x7fff94150ff7 libc++.1.dylib (19.0.0 - compatibility 1.0.0) <C0EFFF1B-0FEB-3F99-BE54-506B35B555A9> /usr/lib/libc++.1.dylib
0x7fff94151000 - 0x7fff9482cff7 libclh.dylib (4.0.3 - 4.0.3) <29108026-20C1-3BF9-A43F-0986E0430FF0> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x7fff9482d000 - 0x7fff9485afff com.apple.quartzfilters (1.7.0 - 1.7.0) <ED846829-EBF1-3E2F-9EA6-D8743E5A4784> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
0x7fff948a5000 - 0x7fff948a7fff libCVMSPluginSupport.dylib (??? - ???) <B2FC6EC0-1A0C-3482-A3C9-D08446E8713A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
0x7fff948a8000 - 0x7fff94903ff7 com.apple.HIServices (1.11 - ???) <DE8FA7FA-0A41-35D9-8473-5104F81DA934> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7fff9499a000 - 0x7fff94a7cfff com.apple.CoreServices.OSServices (478.37 - 478.37) <1DAC695E-0D0F-3AE2-974F-A173E69E67CC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x7fff94a7d000 - 0x7fff94a86ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff94a87000 - 0x7fff94cfafff com.apple.CoreImage (7.93 - 1.0.1) <0B7D855E-A2B6-3C14-A242-2CF2165C6E7E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x7fff94cfb000 - 0x7fff94d63ff7 com.apple.audio.CoreAudio (4.0.2 - 4.0.2) <DFD8F4DE-3B45-3A2E-9CBE-FD8D5DD30923> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff951f8000 - 0x7fff951f8fff com.apple.Cocoa (6.6 - ???) <021D4214-9C23-3CD8-AFB2-F331697A4508> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff95231000 - 0x7fff95663fef com.apple.VideoToolbox (1.0 - 705.61) <1A70CA82-C849-3033-8598-37C5A72637CC> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff95664000 - 0x7fff95664fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff95665000 - 0x7fff9597eff7 com.apple.Foundation (6.7.1 - 833.24) <6D4E6F93-64EF-3D41-AE80-2BB10E2E6323> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff95aec000 - 0x7fff95dcefff com.apple.security (7.0 - 55110) <252F9E04-FF8A-3EA7-A38E-51DD0653663C> /System/Library/Frameworks/Security.framework/Versions/A/Security
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 5
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 34384
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=204.3M resident=129.7M(64%) swapped_out_or_unallocated=74.6M(36%)
Writable regions: Total=110.4M written=15.8M(14%) resident=76.2M(69%) swapped_out=0K(0%) unallocated=34.2M(31%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 3148K
CG image 4K
CG raster data 1160K
CG shared images 3448K
CoreAnimation 7484K
CoreGraphics 20K
CoreImage 2248K
CoreServices 3328K
IOKit 30.6M
MALLOC 39.2M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 88K
OpenCL 44K
OpenGL GLSL 1372K
OpenGL GLSL (reserved) 128K reserved VM address space (unallocated)
STACK GUARD 56.0M
Stack 10.0M
VM_ALLOCATE 16.3M
__CI_BITMAP 80K
__DATA 22.3M
__IMAGE 528K
__LINKEDIT 48.6M
__RC_CAMERAS 232K
__TEXT 155.7M
__UNICODE 544K
mapped file 40.5M
shared memory 2052K
=========== =======
TOTAL 444.5M
TOTAL, minus reserved VM space 444.4M
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.100.98.75.19)
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS545025B9SA02, 250,06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: My Passport 0730, 0x1058 (Western Digital Technologies, Inc.), 0x0730, 0x24100000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x06300000 / 2
I hope somebody can help me.
That's definitely enough to start.
It sure seems like it should work...and then I saw that you're using a router. It could very well be that the router is the weak link here.
Instead connecting to your network router, try using a direct USB connection from your MBP. If that doesn't work, you read this post, which may be relevant to your problem:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Scanning-from-Mac-10-7-fa ils-after-all-recommendations-Not-ready/td-p/1287003
It seems you're up to date with software. Post with your results.
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That's definitely enough to start.
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