I keep getting emails saying Adobe reactivated my captivate subscription

I keep getting emails saying you reactivated my captivate subscription after I have specifically turned off auto renewal, I'm trying to cancel! I want to make sure that I'm not billed after it expires.

Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • I keep getting emails saying my password has been changed , everytime i go reset it with stronger passwords, but it keeps happening, anyone got any ideas?

    Hi all, I keep getting emails saying my password has changed, I have now reset my password 4 times in the last 2 weeks with stronger and stronger passwords and have also changed my security questions, anyone got any ideas how to resolve this problem?

    No.   I am a volunteer, not always on good terms with Apple either.   I'm sorry I don't seem to have helped but what I told you is what I would tell anyone in your situation.
    I hope Thomas r won't mind me pasting one of his replies, but the thread is so long it could be daunting.   Thomas knows about these things.
    ******  Courtesy to Thomas r.
    As has already been pointed out earlier in this topic, the issue is either a repeated phishing attempt (in which someone sends you a faked e-mail, directing you to a faked site, which tries to get you to "log in" so that the hackers can get your ID and password) or someone is repeatedly trying to get access to your account. I'm guessing the latter is more likely... someone's repeatedly trying to reset your password, for who knows what reason, and they're trying repeatedly because they're never getting the password reset e-mail. (Why they would expect to receive that e-mail I don't know... people are stupid.)
    Make sure your Apple ID has a good, secure password. (There is no need to reset your own password to do this, just go toappleid.apple.com and change it.) I'd also advise turning on two-factor authentication to further protect your Apple ID:
    Apple introduces two-factor authentication
    This will prevent password reset attempts, as it will not be possible to even start the password reset process without having access to the device used to receive the code used as the second identification factor.
    Hope this helps.

  • I keep getting emails saying my Apple ID was used to purchase an pal when I didn't make the purchase

    I Keep getting emails saying my Apple ID was used to purchase an app in the amount of $xx.  I did not make the purchase.  I keep dumping these emails into trash as it seems like spam but it's getting annoying.  Email appears to be coming from Apple.  Any ideas?

    If you think it's spam move it to junk instead of trash. Read the article below and report one to Apple.
    https://www.apple.com/legal/more-resources/phishing/
    [email protected]

  • I have a 25GB icloud storage according to my account, but keep getting emails saying I will be reduced to the 5GB maximum?

    Hi, Thanks for your guidance- I have a 25GB icloud storage according to my account, but keep getting emails saying I will be reduced to the 5GB maximum by Sept. 30?

    It's true. You got 20 GB free for one year as a former MobileMe member. See this Kbase article:
    http://support.apple.com/kb/HT5527

  • Why do I keep getting emails saying my iTunes account will be disable in 48 hours if I do not validate my account?  or that I have to verify the email associated with my iTune acccount?

    why do I keep getting emails saying my iTunes account will be disable in 48 hours if I do not validate my account?  or that I have to verify the email associated with my iTune acccount?

    Because someone's trying to mislead you into giving them your iTunes Store login information. Forward all such emails to [email protected] and then delete them.
    If there's an actual problem with your iTunes Store account, you'll be told at the time you try to purchase or download something.
    (112240)

  • HT5527 I've paid for iCloud storage, but keep getting emails saying my storage will be unavailable if I don't upgrade.

    I have paid $40 a year for the additional storage, but I keep getting emails telling me that on September 30th my storage will go back to the 5G unless I upgrade.  Is there another step I need to take?

    When you purchased the additional storage it over-rode and cancelled the free storage you got as a result of having been a MobileMe subscriber. You are getting these automated emails because 'the right hand knoweth not what the left hand doeth' (Ecclesiastes 11:1) - just ignore them. They will stop in another week.

  • I keep getting emails saying my payment was refuse...

    The reason why this is a problem is because I haven't bought credit for Skype. I haven't in years. I've received this email 6 times and counting today. Is someone using my account or is this an error? Is it something I should worry about?

    Hi, panda.bear.eyes, and welcome to the Community,
    Please sign on to your Skype account on the Skype website, where you would manage your subscriptions and payment methods.  Check first that your account's registered e-mail address is accurate and working, and then change your account password immediately.
    If you have not used the account in quite some time, I would recommend removing any saved payment methods, as well.
    If you have further questions, please contact Skype customer service for assistance.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • I keep getting emails saying my password has been reset but i am not doing it?

    every week i am getting a reset your password link and then another saying my password has been reset.
    i am running out of passwords to choose.
    is it likely to be an error

    Who else knows your Apple ID and password?
    I would also change the password for the Mail account you use with the Apple ID since someone could have hacked into that mail account.
    Furthers I would go to iTunes>Store>View Account and go to Purchase History see if there are any purchases that you did not make. If problem also contact iTunes
    Contact iTunes

  • HT4864 Keep getting email saying my account is limited and then asks for my information. Is this a scam?

    I am getting repeated email messages on Apple letterhead stating that my iCloud account is limited at this time due to some problem. It then asks for my name, user name and password. I believe this is a scam and just delete the message. Anyone having similar issues?

    Since this is sent by the very people who maintain a record of you name, username and password - this is a scam.  There have been numerous others reporting such phishing.

  • I keep getting emails saying I have a 30 day trial, but I purchased the program on 12-12-13

    please let me know why. I don't want you to cancel my program.

    Hi, picture maker. We won't cancel your program, because for one thing we're not adobe and so we can't (not that we would). This is the user to user forum and we're just other customers like you.
    Did you enter your serial number and create an Adobe ID and sign in? (I'm assuming you're talking about PSE 12?)
    When you go to the Help menu in the Editor is Deactivate an available choice?

  • TS4009 I keep getting emails saying my quota has been exceeded, but I have over 4 gb free.

    It's very frustrating.
    I have moved my emails to my local device, including sent items. I've deleted the trash, and nothing shows on the iCloud website.
    There doesn't seem to be any further solutions online, either.

    Exact same issue

  • I keep getting emails from Apple support about changing my password.

    I keep getting emails from apple saying someone is trying to reset my password when I have not done such a thing. A couple days ago after the 4th email I decided to reset it myself just incase. Now im still getting a email from apple stating that someone is trying to reset it.

    Apple do send out an email if you change your password that is genuine
    You could change the password to see if the emails are genuine or phishing by getting a genuine email from Apple
    No way otherwise if you cannot tell if they are genuine or otherwise

  • HT5622 I keep getting emails stating that my password had been changed but the name attached to the message is not minr but it's my email address. Is someone using my email address to sign into FaceTime or other Apple Programs?

    I keep getting emails stating that my password had been changed but the name attached to the message is not minr but it's my email address. Is someone using my email address to sign into FaceTime or other Apple Programs?

    Of you're being phished. There are a lot of phishing scams going around right now with bad guys trying to get access to apple ID's.
    Anytime you want to verify the info, do not click on any links in the mail, but open up iTUnes on your computer and check things out that way.
    If you want to verify if anything is wrong http://www.apple.com/support/appleid/contact/
    contact apple on your own and see what they say.

  • I'm getting emails saying my Lightroom trial is almost up but I purchased the copy!

    I'm getting emails saying my Lightroom trial is almost up but I purchased the copy!

    In Lightroom go to Help -> Registration and complete the registration.  You will need you serial number Adobe sent to you.  You can also find your serial number online in your Adobe account.

  • I  purchased a new monthly-paid subscription for 1 year(light room).i uninstall it from my desk top and try to install on my lap top. keep getting error saying trial expired.live chat is not going through and i am struggling to get it install.

    I  purchased a new monthly-paid subscription for 1 year(light room).i uninstall it from my desk top and try to install on my lap top. keep getting error saying trial expired.live chat is not going through and i am struggling to get it install.

    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    PS - you did not need to uninstall from your desktop to install on your laptop
    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both computer Cloud subscription activations may not be in use at the same time

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