I keep getting error messages trying to download Microsoft Office 2013 ProPlus HUP

Question

I am getting so frustrated. I have been trying to download this software for over a month. I'm not sure what else to do. I got a download link after I purchased the software through the HUP program. When I click it I get an error message that says "We're
sorry.  We had a problem installing your Office program(s).  Is your internet connection working?  Do you have enough space on your main hard drive?  Please try installing again after you have checked the above".
My internet connection is fine.  I have tons of space on my hard drive.  I have removed all trial versions of Office that came with the computer.  I went into 'regedit' and deleted the office registry.
I even purchased the backup disc and tried that and get an error saying something like it couldn't 'mount' or something like that.  I had a Microsoft tech who remoted into my computer and was trying to download it for me for over an hour and even they
gave up. 
Anyone else having this issue and is there any suggestion on how to fix? 
FYI, I'm using a Dell Inspiron laptop and have Windows 8.1 (recently upgraded from Windows 8).  Would appreciate any help!
 

Answer 1

Hi,
Try the following steps:
1. Check windows updates.
2. Try the Microsoft Fix it in this kb to remove previous install completely:
http://support.microsoft.com/kb/2739501/en-us
3. Reboot.
4. Try installing again.
This seems helpful on the issue.
As always, thank you for your suggestion, Don:)
Regards,
Melon Chen
TechNet Community Support