I keep getting error messages when syncing my iphone 6 to itunes. the error is a BEX ERROR
ITUNES QUITS EVERY TIME I TRY TO SYNC, AND THIS IS THE MESSAGE I GET:
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.4.0.18
Application Timestamp: 54045c47
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.325
Fault Module Timestamp: 4df2be1e
Exception Offset: 0008af3e
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: f4b1
Additional Information 2: f4b1c739d02643409a6138d1bee85b5a
Additional Information 3: c990
Additional Information 4: c99008f17aaacbee50cccf2dd0c4449f
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Hi SHREDfit,
If you are having an issue with iTunes for Windows quitting unexpectedly, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Thanks for using Apple Support Communities.
Best,
Brett L
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard SG3-320UK
iTunes 11.1.2.32
QuickTime 6.3
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0021BA400B6F5880
Current user is not an administrator.
The current local date and time is 2013-11-04 17:27:31.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon 3000 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {29F59A15-D9E9-49E7-92D5-D80B98E8742A}
Description: Anchorfree HSS Adapter
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Lease Expires: Thu Jan 01 00:00:00 1970
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More information
Error message:
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