I keep getting error messages when syncing my iphone 6 to itunes. the error is a BEX ERROR

ITUNES QUITS EVERY TIME I TRY TO SYNC, AND THIS IS THE MESSAGE I GET:
Problem signature:
  Problem Event Name: BEX
  Application Name: iTunes.exe
  Application Version: 11.4.0.18
  Application Timestamp: 54045c47
  Fault Module Name: MSVCR100.dll
  Fault Module Version: 10.0.40219.325
  Fault Module Timestamp: 4df2be1e
  Exception Offset: 0008af3e
  Exception Code: c0000417
  Exception Data: 00000000
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional Information 1: f4b1
  Additional Information 2: f4b1c739d02643409a6138d1bee85b5a
  Additional Information 3: c990
  Additional Information 4: c99008f17aaacbee50cccf2dd0c4449f
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Hi SHREDfit,
If you are having an issue with iTunes for Windows quitting unexpectedly, I would suggest that you troubleshoot using the steps in this article - 
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Thanks for using Apple Support Communities.
Best,
Brett L 

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