I keep getting error "were having trouble verifying your membership or your offline...11 days left

how do I fix. my billing is up to date and IM online.

Please refer to:
We are having trouble verifying your membership problem?
creative cloud software says my free trial has expired, but I have a paid subscription
Cannot clear the error message "we are having trouble verifying your membership"
Hope it helps.
Regards
Rajshree

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Pop up warning: "We are having trouble verifying you membership" and "00 Days Remaining".

I am the administrator of a team of 12 CC Licenses. I believe that we are all allowed to download CC onto one computer at our office as well as one computer or laptop at home for doing work after hours, etc. Many of us have done this and now we are all getting a pop up warning that "We are having trouble verifying you membership" and that we have "00 Days Remaining". This is very disturbing to us since according to your website we have 9 months remaining on our license. Any suggestions on this?

Thank you for your suggestions, however, I did not find an answer to my problem there. After about 8 hours of research, on-line chatting and finally a phone call all I have found out is that #1: I should remove or re-name the "hosts" document in my "/etc" folder. However, when I did that my Extensis Suitcase was disabled. Not a viable solution. #2: our firewall is blocking the Adobe products from contacting the Adobe server to verify our membership, therefor I need to install one of 17 possible URL's in our firewall to allow the connection. I cannot do this until next week when our IT guy is in for his bi-weekly visit. This does not make since to me because 3 of our team have not tried to install CC on a second computer and they are not having any trouble at all. So how could the firewall be the problem? I believe the problem is that it is impossible to find out the proper procedure to install CC on a second computer (home or laptop). Originally I was told that I needed to remove the existing user by clicking on the "X" in the CC admin-licenses panel and resend the invitation again so that CC could be installed on a second computer. All of our problems started after this was done. Now I am told that after the first license invitation was sent all that needed to be done to install on a second computer was to log in to the creative.adobe.com web-site, click on the Download Center tab and simply download everything you need on the second computer. Brilliant! Simple! Why is this not explained anywhere! So now I think I will try uninstalling CC from my second computer and try the Brilliant, Simple way and see what happens.

Problem with a constant Creative could pop up We are having trouble verifying you membership.

Hello All,
This may be a problem already address in the but I can't find a solution. We moved from a creative cloud team membership to a enterprise membership. We have created packages and pushed the 2014 out to the group. The package is licensed however we are still getting these annoying pop ups at launch. It states We are having trouble verifying you membership. Either you are offline or there is a billing issue. Please contact your administrator to resolve billing issues. Then there is a count down. After the count down is finished it just starts counting down again. We have uninstalled the creative cloud app since we are not using it. It has only work on some machines. No one is logged into the creative cloud anymore. Does anyone know how to solve this? I am sure there is a old library file that need to be deleted but as of yet I can not find a solution.
Thank you for any help,
Mimi

Thank you for your suggestions, however, I did not find an answer to my problem there. After about 8 hours of research, on-line chatting and finally a phone call all I have found out is that #1: I should remove or re-name the "hosts" document in my "/etc" folder. However, when I did that my Extensis Suitcase was disabled. Not a viable solution. #2: our firewall is blocking the Adobe products from contacting the Adobe server to verify our membership, therefor I need to install one of 17 possible URL's in our firewall to allow the connection. I cannot do this until next week when our IT guy is in for his bi-weekly visit. This does not make since to me because 3 of our team have not tried to install CC on a second computer and they are not having any trouble at all. So how could the firewall be the problem? I believe the problem is that it is impossible to find out the proper procedure to install CC on a second computer (home or laptop). Originally I was told that I needed to remove the existing user by clicking on the "X" in the CC admin-licenses panel and resend the invitation again so that CC could be installed on a second computer. All of our problems started after this was done. Now I am told that after the first license invitation was sent all that needed to be done to install on a second computer was to log in to the creative.adobe.com web-site, click on the Download Center tab and simply download everything you need on the second computer. Brilliant! Simple! Why is this not explained anywhere! So now I think I will try uninstalling CC from my second computer and try the Brilliant, Simple way and see what happens.

Trying to convert pdf to word and keep getting error message saying trouble signing in, but I am already signed in...?????HELP

I just purchased the adobe so I could convert pdf to word but I keep getting an error message saying trouble signing in, but I am already signed in...what's up?

Hi sdh138,
It can take a few hours for your order to process fully, and I do see that your subscription is still "pending" in our order management system. If you're still unable to access the service in a few hours, please let us know.
Best,
Sara

Adobe is having trouble verifying my membership

I'm not sure what to update in order to update or verify my account. In the beginning I gave my payment information, then i switched banks so i'm trying to update that information but when i go to "plans" it only says i have the creative cloud (free).

Hi jensine mata,
Try below step once
Launch Creative Cloud desktop and Top right corner click on Gear icon > Preferences
Then click on Accounts and sign out.
Sign in back.
Then check.

I keep getting the error message 'We are having trouble verifying your membership', though I've just renewed my license

I keep getting the error message 'We are having trouble verifying your membership', though I've just renewed my license

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Hello I am having trouble burning cds keep getting error mes. 4450 ? Help!

Hello, I am having trouble burning CDs from itunes keep getting error message 4450? Help

The next time you have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

HT1725 I am having trouble down loading a uv digital copy of a movie that i recently purchased. I keep getting error code (-50) has anyone else got this and how do you resolve it?

I am having trouble down loading a uv digital copy of a movie that i recently purchased. I keep getting error code (-50) has anyone else got this and how do you resolve it?

Hi,
Try the following steps:
1. Check windows updates.
2. Try the Microsoft Fix it in this kb to remove previous install completely:
http://support.microsoft.com/kb/2739501/en-us
3. Reboot.
4. Try installing again.
This seems helpful on the issue.
As always, thank you for your suggestion, Don:)
Regards,
Melon Chen
TechNet Community Support

I have a user that is getting this error - We are having trouble verifying your membership

I have a user that is getting this error - We are having trouble verifying your membership

Hi Maynard50 ,
Welcome to Adobe Forums .
You can use the below mentioned links for solution-
http://forums.adobe.com/thread/1281602
http://forums.adobe.com/thread/1272285
http://forums.adobe.com/thread/1330605
http://forums.adobe.com/message/5919995
Let us know if these links help you in resolving your concern.
Thanks !
Garima

I just got a new computer and I am haveing trouble loging on to I tunes I keep getting error code 9808 is the itune store down?

I just got a new computer and I am haveing trouble loging on to I tunes I keep getting error code 9808 is the itune store down?

Check out this Apple document -> iTunes Store: "An unknown error occured (-9808)"
You'll probably have to make sure the date and time is correct on your computer.

Users on my team account are getting a "having trouble verifying your membership...."

I have added some new people to my team and they were assigned to liscense I already had I took the old person off and added the new person. I also mistakenly deleted a user and so I reinstated him back to a liscense. They show normal in the team management window full paid etc. and yet when they log into their account they get a warning saying We are having trouble verifying your membership you have 33 days remaining.....What is causing this? Are they going to get the boot and not be able to access their programs? How do I resolve this problem or is it just a glitch in the system I just ignore?

Please refer to:
We are having trouble verifying your membership.
it says "we are having trouble verifying your membership"billing issue?
"We are having trouble verifying your membership"
We are having trouble verifying your membership.
They have useful instructions.
Regards
Rajshree

We are the authorise reseller of adobe product. We sold your Adobe Photoshop CC, But now it showing some error. We are having trouble verifying your membership.

Adobe Photoshop CC, But now it showing some error. We are having trouble verifying your membership.

Sreejith Technograph Oman wrote:
any body have same error?? and how you solved
What error? You don't even describe the error.
Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
BOILERPLATE TEXT:
Note that because this is boilerplate text, not all points may apply to any given, specific poster.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Tried to update ITunes, but keep getting error: Service "Apple Mobile Device" failed to start. Verify that you have sufficient privileges to start system services". How do I get my ITunes back?

Tried to update ITunes, but keep getting error: Service "Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services."
So how do I get my ITunes back?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT1338 Update bundle just released for Aperture 3.4.2, Safari 6.0.2, and iPhoto 9.4.2 will not install. Keep getting error "The operation couldn't be completed. (NSURLErrorDomain error -3001.)(102)" Any one else having this issue? Please help.

Update bundle just released for Aperture 3.4.2, Safari 6.0.2, and iPhoto 9.4.2 will not install. Keep getting error "The operation couldn't be completed. (NSURLErrorDomain error -3001.)(102)" Any one else having this issue? Please help.

Hi there!
Yes, same problem too; I've already sent an email to apple support and just received a very vague and unpractical response with "call apple support in your country" as main advice. I've obviously emailed back stating that I need a clearer response and I don not have any intention to spend money calling for support when updates is a free tool. I do also believe this is a probem generated on Apple's end, I just wish they learned to say "sorry, it's us; working on it!"
Message was edited by: MacLuc

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I keep getting error "were having trouble verifying your membership or your offline...11 days left

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