I keep getting HP solution center pop up and very hard to get rid of it

I can't get rid of HP solution pop up displays

Hi EdwardSmeiser,
What kind of printer do you have and what operating system are you using?
Also has this always done this or was something changed ?
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

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How to fix solution center pop up

Product Name: OfficeJet All-In-One 6310
OS: Window XP
Error Message: Solution Center Pop Up
Change: AVG Virus Protection

Miahboobear,
Does this happen all the time when you do anything or just randomly now and then?

HP Solution Center pop-up Interruptions

Using Win XP. After installing an HP Deskjet F-4280 All In One printer (now out of warranty but works fine) a HP Solutions Center dialog box began popping up many times a day. It will pop up in the middle of program start-up's, data base development and most any ap. When doing so it will freeze programs-especially when they are starting up- and has on occasion frozen the system requiring reboots. It is very invasive, disruptive and destructive.
How can I get rid of it please.
Thank You

Hi tibebetadesse,
I would like to help with your pop ups issue. Could you please tell me the Model Number your computer and what operating system you are running on it.
Let me know,
Thank you,
I worked on behalf of HP.

HP Solution Center stopped working and HP Print and Scan Doctor cannot find my OJ4680

HP Solution Center came installed on my HP G60 notebook with Windows 7 premium 64 bit. It suddenly stopped working--it says it cannot run because the device installation is not complete. If I open HP Sup0ort Assistant it says the OJ4680 is ready and it is designated as the default printer in Printers and Devices but when I try to run HP Print and Scan Doctor it cannot find it--it can only find OJ4500 which I use when I'm in my second home. Please help me fix this as at this point I can't print or scan.

Thanks for the help and quick response. I haven't tried your solution yet because before I received your instructions I updated the drivers again and it appears to be working though I've had a message since then that I couldn't scan because my device was offline which was not true as I had just printed a document. I used HP Print and Scan doctor and followed the steps which included turning the device off and unplugging it for 60 seconds. I can now copy, print and scan but I still have the yellow triangles with exclamation points on both my PC and all in one. I'm not sure I want to do more at this point since everything is working well at the moment. BTW my laptop is set for automatic updates by HP and Microsoft, why didn't they keep this problem from occurring?

Osd lockout keeps poping up in center of screen and can't be removed?

PRODUCT IS A HP PAVILION P6-2220t
OPERATING SYSTEM IS WINDOWS 7
MONITOR IS HP L1940T
WE JUST PURCHASED THE NEW PAVILION ON 9-1-2012 WHICH CAME WITH THE KEYBOARD AND A MOUSE. THE MONITOR KEEPS DISPLAYING A OSD LOCKOUT IN THE CENTER OF THE SCREEN ALONG WITH A MENU WHICH WE CAN'T CHANGE OR REMOVE. WE HAVE TRIED VARIOUS REMIDIES SUGGESTED LIKE SHUT DOWN AND UNPLUG BUT NOTHING HAS WORKED. SINCE THIS IS A NEW COMPUTER IT IS FRUSTRATING TO NOW HAVE THIS PROBLEM. THE MONITOR ALWAYS WORKED PERFECTLY WITH NO PROBLEMS UNTIL WE GOT THIS NEW COMPUTER. PLEASE HELP....THANK YOU
SOLOMIO

Hello solomio,
OSD lockout usually pops up when the monitor menu but has been depressed for a few seconds and the message displays briefly and then goes away.
Try pressing and holding the menu button on the monitor for a few seconds to first unlock the OSD.
If the menu continues to come up and then go away then the menu button on the monitor is broken and the monitor would need to be replaced.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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Blocks critical application pop ups and does not allow over ride, could not install a flash product untill firefox was removed

banking on-line application uses a pop up to go to bill payment. Get message in line above that the pop up was blocked by Firefox. There is no override capability.
A Flash product required the Firefox to be shout down in order for install to occur

Hi,
I am using a Nvidia 4200M adapter in my Laptop, Driver 266.96, Direct X 11
In my desktop I am using an ATI XFX 6950, latest revision drivers (I am not at home right now so I cant get that info).
The issue I did describe above, but it was a long explanation.
In some flash games the game files load initially and get as far as the "click to start" button. Then the flash area usually goes either all white or all black (usually depending on the falsh game default background color) and then it stays that color. Cant see anything after hitting start (usually most games have an intro video or animation before the game starts, but I cant see any of it.
For the very few games that do start, the flash game or application does not seem to work correctly in that when the rare game starts, it wont save any game files or save files to the pc and so if I exit the game (navigate away to another page or close browser) and then later come back, even though I click the option to save games (and ensure that the flash application slider shows it can save files and lots of space) it does not save and I have to start from the beginning all the time.
More explanation I gave above.

SOLUTION: Get Win 7 Printer Drivers/HP Solution Center to Work on Windows 8

Took me some time to figure it out, but I got it to work.
First of all, the preliminaries:
I have an HP dv9700t laptop running the 64-bit version of Windows 8 Pro RTM (not the preview, but I assume it will work on Preview as well). My printer is an HP Photosmart C7280. If you have a different printer, it is possible that something similar to how I solved my problem will help you, especially by running your installation files in Windows 7 Compatibility Mode.
Windows 8 does come with stock C7280 printer drivers that work by going into Control Panel>Devices and Printers>Add A Printer, but there's only limited functionality with those. As such, I wanted to run the HP installation files to have increased functionality.
Unfortunately, when I ran the full installation file from HP for my printer, there was no "Install a Printer" button, or any of the other usual buttons. There was only an "Exit" button.
Here's how to get it to run and install properly.
Right-click on the HP Full Installation file, then Properties>Compatibility>then check the box for "Run this program in compatibility mode for:", then select "Windows 7" in the dropdown box, then Click "OK".
Run the installation file as you normally would in Windows 7.
I tried this two ways.....the first while connected via USB cable. It worked just fine with no errors.
I also tried it with the printer connected to my network via WiFi. Ran into some problems.
The installation program would detect my printer just fine, and I clicked "Next" or "OK" or whatever the prompt was to install the printer. The installation would hang on "Reply from SNMP" (or something similar) and it would list the IP address of my printer. I waited, waited, waited for an hour, and it wouldn't get past this. Not to worry.
Proceed with normal installation until you get to the "Reply from SNMP" message and the installation stops responding.
Enter the Task Manager with CTRL-ALT-DEL. You'll see an entry in the "Apps" for the HP installation program....LEAVE THIS ALONE.
Below the "Apps" list you will see the "Background Processes" list. In this list is something along the lines of "HP Network UI", or something similar, consuming a significant amount of CPU. Highlight this entry, then click, "End Task" at the bottom.
The "SNMP" window will close and your installation program will then finish normally and your printer/fax/scanner will be properly installed. HP Solution Center works normally, as does printing, scanning, etc.
Will the next person who uses this give some feedback and also answer some questions for me so I can update this post with more specific information?
Please let me know what the exact "SNMP" message is when the installation hangs. Please also let me know the exact name of the "HP Network UI" background process is, as well as the HP Installation app name.
Hopefully this will help you.
This question was solved.
View Solution.

thanks for the solution. I have an HP Photosmart D110a wireless printer. Windows 8 installed a generic printer driver that worked fine for printing but I lost all functionality to the scanner of the device.
I tried to follow your instructions. I do get an error at some point when the software installer tries to talk to the printer and it gives an error message. It finds the printer OK but stalls. The error message is different and merely reports that there is a problem, no further details. There is indeed a background task "HP Network UI" or similar but ending this task doesn't do anything on my system. The Network UI task ends and the error message stays open. I ended a couple more background tasks but it would not go anywhere.
I then uninstalled the entire package, unplugged the printer, turned its wireless feature off and reinstalled the software in Windows 7 compatibility mode. When it asked to plug in the printer to the USB it finds it right away, the installation continues and is almost finished when it stalls again. This time it reports that it has a problem again and needs to uninstall. Still with the error message and installer open I open the installed "Solution Center" and I can find the printer fine (it actually lists two devices, one being grayed out). It initially gave me an error message when I tried to scan something, but ignored the error. Eventually the scanner worked as intended. I force ended all installer tasks in the task manager and the Solution Center works fine and does all tasks it did under Windows 7, now in Windows 8.
thanks again for the post

HP Solutions Center stopped Working on Windows 8

I have been using HP 3210 all in one printer for quite some time on Windows 8. All of the sudden earlier this week or last, I noticed the Solutions Center no longer worked. A message comes up saying the device software has not installed correctly. I have tried reinstalling the entier software, but get the same response. Any ideas of why it was working and now all of the sudden it does not. the printer still prints out fine, just can't use the solutions center.

Hey @BOWZ,
Welcome to the HP Support Forums!
I would like to assist you today in resolving the error with HP Solutions Center 'Device Software has not installed correctly' with your HP Photosmart 3210 All-in-One. Being that you're running Windows 8 there is a good chance that if this was working for a period and suddenly stopped working a Windows Update most likely caused the conflict. Now I know you have already tried reinstalling your software and that failed to resolve anything. I'm going to offer a few more steps here to get your Solutions Center software up and running again.
Step 1: Uninstall your HP Software:
Open your start screen by either clicking on the Windows start button on the bottom left of your computer screen or by selecting your Windows button on the bottom left hand corner of your keyboard to the right of the Ctrl button
Once your Start screen opens just type 'programs and features' and the Programs and Features option should automatically populate. Should it not show as an option then you may need to select 'Settings' on the right hand side and then choose 'Programs and Features'
Once Programs and Features launches a list of all the programs installed on your computer will populate. Locate the HP Photosmart C3210 software and uninstall it. Note: you should see a file that says 'HP Photosmart 3210 basic driver' and one that shows 'Solutions Center,' ensure that they are removed from your computer.
Once the HP Software is uninstalled then reboot your computer
Step 2: Empty your Temp Files:
When your computer comes back on, reopen your Start screen and type 'Run'
Select the Run box and then type in the run box %temp% and select OK
When the Temp folder opens select Ctrl + A at the same time on your keyboard to select everything in the Temp folder
Next release Ctrl + A and select Delete on your keyboard
Almost everything should delete out of this Temp folder. If any files are still being used on your computer you will have the pop up to 'skip' these.
Note: Only Temporary files are being deleted. No files or folders for your actual computer will be removed by doing this.
6. Once the files in the Temp folder have been deleted then close the folder
7. Right click on your Recycling Bin on your Desktop and left click on 'Empty Recycling Bin'
Step 3: Run an MSCONFIG Selective Startup:
Reopen your Run box again and this time type msconfig and select OK
When the System Configuration Utility opens select 'Selective Startup' and uncheck 'Load Startup Items'
Click on the Services tab at the top and uncheck 'Hide all Microsoft Services' at the very bottom
Select Disable All on the right hand side
Select Apply and OK
When prompted, restart your computer 1 more time
Step 4: Reinstall your Software and Drivers:
You're now ready to reinstall your HP Software and Drivers. Please select this link: HP Photosmart and Officejet Full Feature Software and Drivers for your drivers.
Select Download and Run the HP installer when prompted
Follow the on screen instructions to complete the install of your HP Photosmart 3210 All-in-One.
Does Solutions Center work now?
If yes, please re-enable your Startup Services again.
How to Enable Startup Services:
Open the Run box and type msconfig and select OK
When System Configuration Utility opens select 'Normal Startup'
Select Apply and OK
Restart your computer again when prompted
Please let me know if these steps resolve your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Adobie flash update to firefox broke my hp solutions center

I had to update flash to get youtube to work on firefox. Now my HP solution center is pissed and needed to update Adobie flash on IE. When that is done I find that the HP solution center is missing HPqdirect. Mybe instead of sharing everyones software you should write your own.

Hello @fatfinger ,
I have also brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Solution Center for C410a printer

I have a HP C410a all-in-one printer. When I try to use the Solution Center to scan something I get the message: "Hp Solution Center can not run because your devise installation is not complete. Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the start menu." The USB cable is pluged in and the installation CD will not run. I can not find a Solution Center download on your web site. How do I get the Solution center to download and/or to work? Thank You Anita

Hi Anita,Follow these steps to troubleshoot a such:http://support.hp.com/us-en/product/HP-Photosmart-Premium-Fax-e-All-in-One-Printer---C410a/4059515/model/4059651/document/c03955262 You may download the latest Full Feature Software including the HP Solution Center from the following link:http://ftp.hp.com/pub/softlib/software12/COL34152/mp-84595-2/PS_AIO_07_C410_FSW_Full_Win_EMEA_140_222-4.exe Regards,Shlomi

I keep getting duplicate emails.

This appears to be a common problem and the suggested solution is to delete some files in Thunderbird and if this does not solve the problem then to set Thunderbird to delete the emails from the pop account automatically.
I want to keep the files in the POP account and manually delete them from time to time.
I suspect that this problem is about a year or two old.
Help please!

Thanks for the quick reply.
Yes, I have deleted this.
I have been thinking about the problem overnight and have re-checked my server settings.
I had not ticked the "leave messages on server" box although the "until I delete them" box was ticked.
I have now ticked this box and will delete the Thunderbird files and see what happens.
Karl.

Solutions Center not working after IE 9 install

Windows 7 64-bit
HP 4500
HP Solution Center worked fine (over a home network)
Upgraded IE 8 to IE 9
Printer still works fine
HP Solution Center no longer opens. The following error message appears.
HP Solution Center cannot run because your device installation is not complete. Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the Start menu.
I have checked my Flash Adobe and its current. I have uninstalled and re-installed the Solutions center 3 times and I still get the error. What do I do next? I need to scan.
This question was solved.
View Solution.

Hi Ms_Lumberjack,
Try using the scrubber built into the CD or Download.
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.exe or .bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=
10. Run the download to reinstall the printer
If software was downloaded and extracted to your system:
1. Type %temp% in the run or search for programs and files field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.exe or .bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=
10. Run the download to reinstall the printer
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
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Lenovo Solution Center Hardware Scan WHD001V002-RJ7ACJ

I ran the Lenovo Solution Center Hardware scan and got a "Hardware scan has detected one or more failures.
Result Code: WHD01V002-RJ7ACJ
Device: Liteonit-LITEONITLSS-24L6G-SOC41176Z1ZSDW034563
Computer: Lenovo ThinkPad S431 (20AX-000MUS)
OS: Windows 7 Professional 64-bit
Intel(R) Core(TM) i7-3687U CPU @ 2.10GHz
8GB Ram
I have attached a screen shot for more information below.
What device is failing?
If it is failing, what is the next step?
Moderator Note; picture showing system s/n edited to prevent possible abuse

Hi iPhoneHome1,
Welcome to Lenovo Community!
I am sorry to hear that you are facing the issue with Error code from Lenovo solution center on ThinkPad S431.
We have verified the screen shot and the issue is related to SSD drive, we suggest you to take all the necessary backup of all your personal data including Windows 7 recovery to DVD disc or USB flash drive.
And as per the snapshot your system is under warranty, hence I would suggest you to visit nearby service center to get it rectified.
Please click here to visit the Lenovo support link and select your region to get the contact number.
Hope this helps!
Best regards,
Hemanth Kumar
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HT201250 my time machine will not open... I keep getting an error message... what do I do?

I keep receiving the error message Unknown error - error code -43 everytime I try to open my time machine and it won't back up... I can't update to Lion and I'm getting really freaking frustrated!!

Don't rely upon just TimeMachine as a sole backup system, it's problematic and very hard to manually recover from if there is a problem.
Diversify your backup systems.
Most commonly used backup methods explained

Downloading HP Solution Center in Windows 7

I just bought a new computer with Windows 7 and have two HP printers. I can't seem to find the HP solution center any longer and can't figure out how to check my ink levels or print a test page. Can someone help?
This question was solved.
View Solution.

chill4hhorse wrote:
An Officejet HP 6000 wireless
The full featured driver for the Officejet 6000 wireless model can be downloaded from HP here. It was released just a few weeks ago, version 14.1
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I keep getting HP solution center pop up and very hard to get rid of it

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