I keep getting "itunes has stopped working" help please ,daughter is frantic to use xmas present

Need a bit of help ,computer keeps saying "itunes has stopped working " and then "a problem has caused prog to stop working etc" when i follow links nothing happens and the same info comes up.Please help.

This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start in Safe Mode?
Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device

Similar Messages

  • Keep getting "itunes has stopped working" error.

    Keep getting "itunes has stopped working" error. Just updated to windows 8.1, updated java (i installed java on windows 8 for work), & ran the solve a problem with itunes fix from my pc. Still crashes when i go to itunes store or try to sync my ipod. Itunes says their is no solution, my pc can't find a solution, and I've tried several fixes online (copying the .dll file, running in safe mode, running as administrator, reinstalling itunes) nothing is working for me.

    Hey Cassblue21,
    Thanks for the question, and great troubleshooting so far. While you may have already attempted most of the steps outlined in this article, I wished to provide it to you just in case you missed something. The article includes great isolation steps to determine if the issue is user-specific, or system-wide. Once you have isolated the issue, a few solutions are offered:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Thanks,
    Matt M.

  • Trying to play amovie just downloaded. Keep getting "Itunes has stopped working" message.

    Trying to play a movie just downloaded. Keep getting "I tunes has stopped working" message. Any suggestions for fixing this?

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Anyone else keep getting "iTunes has stopped working" pop-up ever since the last update?

    Recently iTunes had issued a fix to the problem they were having with music stuttering during playback. I installed the update and no more stuttering.
    Ever since installing that update (iTunes 12.1.1.4 (64-bit), however, I keep getting a "iTunes has stopped working" pop-up, and it closes down. This is constantly happening to me. I uninstalled iTunes and re-installed it, and it is still happening quite often.
    Hopefully Apple is aware of this, and will issue yet another update.
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    Hi Wi_Writer,
    Are you getting the iTunes error message when you connect a device to iTunes or only during playback with a connected device?  The resource below provides some additional troubleshooting steps for this scenario.
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
    https://support.apple.com/en-us/HT203356
    Regards,
    Judy

  • I keep getting "iTunes has stopped working"

    I just got an iPad and wanted to sync it with my iTunes. First I I added some songs from my hard drive to my iTunes on my computer. Then synced my iPad with my computer. Now iTunes will run for 20-30 mins and then give me "iTunes has stopped working".

    This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    Does iTunes start in Safe Mode?
    Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
    Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
    It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
    If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device

  • I am getting itunes has stopped working, can anyone help

    I am getting "itunes has stopped working"

    This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    Does iTunes start in Safe Mode?
    Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
    Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
    It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
    If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device

  • Getting itunes has stopped working message after downloading to Windows 8.1

    Getting ITunes has stopped working message after 10 seconds after downloading to Windows 8.1

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    You could also try working through
    TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    tt2

  • I have windows 7 and every time I try to play or add a song. It says itunes has stopped working. Please help this is frustrating.

    I have windows 7 and every time I try to play or add a song. It says itunes has stopped working. Please help this is frustrating.

    a further message  box states that Data Execution Prevention has closed the program.
    Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?

  • I just received a refurbished replacement iphone and now while syncing I get "itunes has stopped working"...help???

    I just received a refurbished iphone the the insurance provided by a major electronics retailer.  Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error.  It says it will come back with possible solutions, but never does a thing.  I have already removed and again installed iTunes, QuickTime, etc. to no success.  Not sure what my next step should be.

    This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
    The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
    Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
    Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
    Scott

  • When iTunes closes I get " iTunes has Stopped Working message"?

    iTunes works and runs fine on my Vista Ultimate system, however, every time I close iTunes I get a message stating that iTunes has stopped working. I havn't noticed any functionality loss, it's just that the dialog box is annoying. I just did a recent clean install of my Vista OS. Was the same way on last two versions of iTunes. Ran and installed Windows updates, reinstalled iTunes and Quicktime. Created and additional user and same message for that user.
    Running Norton 360, Ghost 12, Logitech 518 mouse G15 Keyboard, and software is Nero 7 ultra, Pinnacle Studio 11, PowerDVD 7, Call of Duty: UO.
    Any suggestions?
    ty

    Hi,
    I experience a similar issue.
    iTunes runs fine, and I can sync my nano as I did on XP.
    When I listen to music through my Airtunes device, music streams just fine,
    but when I close iTunes, I get the "Stopped working"-message.
    If I change back so I listen on the computer instead, and then close iTunes, everything closes just fine without the error.
    The error is reported as follows in Event Viewer:
    Faulting application iTunes.exe, version 7.4.3.1, time stamp 0x46f9e539, faulting module iTunes.exe, version 7.4.3.1, time stamp 0x46f9e539, exception code 0xc0000005, fault offset 0x001227ac, process id 0x1348, application start time 0x01c80b73fd90b27c.
    Do you also use AirTunes when you get the error?
    Any help would be greatly appreciated.

  • Itunes "has stopped working" Help pls

    About a month ago Itunes for some reason, as soon as i open it, just freezes and i get a itunes has stopped working error.
    I've tried about everything that i have read in forums and in the apple support and nothing has helped me.
    I'm using windows 7.

    Hello, jerrywise. 
    Thank you for visiting Apple Support Communities.
    Experiencing issues such as this when connecting to the iTunes Store can be due to multiple causes and not always a simple fix.  I would recommend going through each of the steps in the attached articles below.  Be sure to test the results after processing each step.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/ts4123
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/ts3297
    Cheers,
    Jason H.

  • Every time I try to import a CD I get "iTunes has stopped working"

    I updated to the new 9.0.3.15 version of ITunes a couple of weeks back and ever since I have not been able to import CD's?
    It seems it works with every else syncing etc but not importing CD's.
    Every time I try to import a CD it will start then within a few seconds I get the message "iTunes has stopped working" and another message saying Windows is looking for a solution.
    I have tried going into Control Panel and Programs and repairing the installation but no luck.
    Anyone know how I can fix this.

    I can see messages for other programs that have had issues but nothing for iTunes.
    Hmmmm.
    Maybe try provoking the error another two or three times, taking a careful note of the time showing on the PC. Now head back into the Action Center. Is there a problem report for any application or operating system component that appears regularly at the same time as the iTunes errors?
    If so, paste a copy of a typical error report for that in a reply. (Fingers crossed that might get us a bit closer to understanding what is afoot.)

  • Getting itunes has stopped working error when sync wit IPad

    I am getting a itunes has stopped working when sync with IPad, using windows 7

    It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
    Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
    If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
    [iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

  • I can't download itune i keep getting itunes msi message urgent help please, i previously had itunes and deleted it

    an absolute night mare i can't download itunes, keep getting itune msi message my son wants his ipod working. i cant find the file anywher on my comp as i previously had it it won't let me uninstall or reinstall

    What did iTunes Support say when you contacted them ? If it's been more than 48 hours since you contacted them and you haven't had a reply then contact them again.
    If you haven't yet contacted them, then to do so :
    - go to http://www.apple.com/support/itunes/ww
    - click on your country's flag
    - click on the Contact Support at the bottom of the left-hand column
    - click on Contact iTunes Store Support on the right-hand side of the page
    - then Purchases, Billing & Redemption

  • Keep getting Skype has stopped working message

    This started last night (2/13/12) .. I keep getting a message saying Skype is not working. I have tried everything I can find online! I have uninstalled and reinstalled it several times .. it wont uninstall in safe mode .. I have tried the (run - %appdata%\skype) and that didn't work .. I looked in my event viewer and found this code ( http:// schemas.microsoft.com/win/2004/08/events… ) but still have not been able to figure out how to fix this issue .. I signed on with another computer to my account so I know its working .. any thoughts?? Please help

    Im having the same problem and i have tried all of the same things that you have nothing in the forums has seemed to work. My skype stopped working 3/11/12 looks like yours hasnt worked for alot longer. Have you ben able to find a solution yet?

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