I keep getting "media not present" when tring to burn blu ray disc using PE 10. This used to work fine. Nothing changed as far as I know

Has any one had this problem?

Karl
Thanks for the reply.
Part 1.
1. Task Manager/Process. If you are seeing the following processes with Premiere Elements 10 closed, then Task Manager/Processes and End Task for each of these processes
that you are seeing there
a. Adobe QT32 Server.exe
and
b. Elements Auto Analyser.exe
Part 2.
a. Open Premiere Elements 10 to the Timeline workspace, go to Help Menu/Deactivate and click on Deactivate. Close out of there.
b. Then, uninstall Premiere Elements 10 via the usual Control Panel route.
c. Do a run through with the free ccleaner (regular cleaner and registry cleaner parts).
CCleaner - Download
d. Reinstall Premiere Elements 10 with antivirus and firewall(s) disabled.
Part 3. ccleaner details.
Cleaner part. This is straight forward. Click on the Cleaner Tab in the left column of the ccleaner dialog and then click on Run Cleaner in the section of the dialog to the right.
Registry part. Click on the Registry Tab in the left column of the ccleaner dialog. Then click on Scan for Issues in the section of the dialog to the right.
After the "Scan for Issues" is completed, you will then see an active "Fix Selected Issues" to the right of "Scan for Issues".
Click on "Fix Selected Issues".
At this point, you will see a pop up dialog
Click Yes to that message and continue to Save the registry backup file to your computer hard drive location of your choice.
Follow the on screen instructions after the save of the registry back up file.
Part 3.
The critical part is that you obtain the Premiere Elements 10 installation files. You already have the purchased serial number. So you should be OK on the serial number side of things.
Download and install the Premiere Elements 10 tryout files appropriate to your computer from the following web site. It is critical that you read and care out word for word the web page's write up for "Note: Very Important Instructions" and use its click "here" as instructed. Otherwise you will get an excess denied message.
Photoshop Elements 10 Direct Download Links: Free Trials, Premiere | ProDesignTools
During the installation of these files to your computer, when asked for, insert your purchased serial number into them.
Make sure that antivirus and firewall(s) are disabled for the download and install.
Comments. There are no guarantees that this will resolve the "No Media Present" for Premiere Elements 10 burn to AVCHD on DVD and Blu-ray disc format on Blu-ray disc. In the end, you may have to look at external burners until you find one that works for you for these burn to choices.
Did any of your computer pre-loaded software come with backup installation files? I suspect not.
Please review the above and then let us know if you need clarification on any of the above. You might want to give more consideration to exploring the external burner possible solution.
Thanks.
ATR

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