I keep getting scanner error in my HP solutions
I have recently upgraded from Windows XP to Windows 7 Pro 64 and now my Hp Officejet 6300 All-in-One does not want to scan as before to pdf - I downloaded the new drivers and full software from the HP site and installed, but when I run the HP print and scan doctor a problem comes up with the scanner section - it states that I need to get an update to fix the problem, but when I follow the update info - I get given a download for a different printer, when downloaded and trying to install, it just comes back to say my device does not need this update?
CPE_SCAN_DESTINATION_UPDATE_hpcom_001_003.exe [1/1, 28.47M]
Version
3.0
Compatibility:
I also get the following message: The scan cannot be performed because another programme has control of the HP imaging device?
Please someone out there help!
This question was solved.
View Solution.
Yabulela,
Thank you for trying I appreciate that, I would like you to follow the steps listed below:
1. Go to the post you marked as the Accepted Solution
2. To the right of the subject line you will see Options, click on it
3. Now scroll down to Not the Solution and click
4. Now you should be able to scroll to my solution and mark the appropriate one Accepted Solution
Hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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