I Keep getting sur charges from my newly online purchase of Adobe X1.. I already had to change a Credit Card due to this fact.. Why am I getting individual (small incriment) charges from Adobe.. As on Wells Fargo Statement..??

Question

Why am I getting small incremental charges from Adobe XI .. I dont wish to keep changing the billing# of 14.99 a month, I would just like to understand the other charges on my account of the same?

Answer 1

security questions was the least of my issues, hence, it did not make my gripes summary.  the account owner authorized the order over the phone easily, but somehow some way the order still failed to go through.  only one agent, the last agent, stayed on the line while the ToSA was being done  1. to check that she was transferring me to the correct ToSA, 2. to check that the ToSA was successfully completed, and 3. so she could me the confirmation numbers i needed to track it.
i had difficulties with completing the ToSA, simple required task for an authorized purchase, not once, but TWICE.  the ToSA did not go through on the order on june 3rd for whatever reason.  and when i was transferred to the wrong ToSA line in my own attempt to authorize a purchase on june 5th, i can see this error being replicated numerous times limiting the efficacy of an automated system when agents don't stay on the line to confirm that the final step goes through.  i even tried getting the confirmation number on june 3rd, but when i called, the verizon system is conveniently down rendering any form of follow up useless.  as a consequence, the lack of ability to have a single agent managing the case turns into a telephone game through the documented notes with agents unaware of what has been done previously and the reasons for managing a case a certain way. 
another huge frustration i didn't highlight in my gripes is that none of this can be resolved in person at a verizon store.  fortunately for those who live next to a corporate verizon building, it is easy.  for the rest of us, it isn't quite so.