I keep getting the beachball icon in illustrator cc 2014 when selecting scans. Does anyone know what the problem could be?

I keep getting the beachball icon in illustrator cc 2014 when selecting scans. Does anyone know what the problem could be?

Hiya,
Many thanks for this, but it doesn't happen upon start-up, it happens when i select scans on the pasteboard. The programme always starts up fine, it's when i start try and use the program when the problems start.

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