I keep getting "the code you entered is invalid" when i enter it on the verify serial site

I can't get thru on their chat line - just wondered if anyone else had experienced this.
And what to do

http://helpx.adobe.com/x-productkb/global/find-serial-number.html leads me to http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct which leads me to
https://redeem.licenses.adobe.com/getserial# - and I posted the error code for that URL in my original post. 
Can I share the purchase information with you privately to proceed? 

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