I keep getting the error "Download Error. Press Retry or try again or contact customer suppor.(0)" when clicking on 'Apps' in the Creative Cloud program. Please help!
Hey all,
I keep getting this error when trying to use Adobe Creative Cloud. I only downloaded it today and I keep getting this download error. I have tried a few of the other solutions found and none seem to work. Sorry if there is an obvious fix but other solutions haven't worked for me
I also keep getting this error. "Unable to reach Adobe Servers. Please check your internet connectivity, firewall settings, and then try again."
Although I have no firewall enabled so...
Thanks for the help!
I had this problem with acrobat downloading. I shut down the computer, restarted and it worked.
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Trying to install Photoshop CC but get following message, download error. press retry to try again or contact customer support.(49)
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HELP:( Download Error: Press retry to try again or contact customer support.
after i reinstall it,and I click on Apps, all it says is 'Download Error: Press retry to try again or contact customer support.' what can i do .Please help me .I saw that some of you tell to rename some folder but i can't find the folder.
Creative Cloud "Download Error" message
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Download error. press retry to try again or contact customer support. (-55)
what is this. I cannot get around this error
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Download error. press retry to try again or contact customer support. (49)
I'm at 90% of downloading but I can't download all the way.
use a different browser and/or different (wired) internet connection and/or a download manager.
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Working fine on my other computer, same log-in and whatnot...
Here is a link to a page with options near the bottom to help make contact by chat or phone:
http://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing- activation_stillNeedHelp -
Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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Download error. Press Retry to try again or contact customer support.
Application manager doesn't load applications. How can I fix it?
I tried this but doesn't work.
download error. Press Retry to try again or contact customer support. (403)
Thanks,Hi webarton,
Please check the KB : http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html
You might also want to check the suggestions on the thread : http://forums.adobe.com/thread/1156604
Regards,
Rave -
Any help would be awesome. I've closed and reopened the app many times and even restarted the computer. I'm using a MacBook Pro with OS XYosemite.
Chopper Duke for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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Download error. Press Retry to try again or contact customer support. (403)
application manager won't load
In MAC rename the below mentioned folders
/Library/Application Support/Adobe/OOBE
~/Library/Application Support/Adobe/OOBE
Reinstall Adobe Application manager from :http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438 it should work now.
In Windows rename the below mentioned folders
C:\Program Files (x86)\Common Files\Adobe\OOBE (on 64 bit OS)
or
C:\Program Files\Common Files\Adobe\OOBE (on 32 bit OS)
C:\Users\(User_name)\AppData\Local\Adobe\OOBE
Reinstall Adobe Application manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 it should work now. -
Was sind meine Optionen?
What's wrong? I need a solutionPlease take a look at this thread, and let us know if the solution works for you. http://forums.adobe.com/message/5238856
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I've tryed lots of things.
I've already reinstall my creative cloud, I've already clean my cache files, I've already restart my computer, I've already sign out and sign in again...
nothing works.
Please, someone know what else can I do?
thanks a lot.Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
On Creative Cloud,Photoshop CC Trial (or any other Adobe programs) does not download , States "Download error Press Retry to try again... (49)". How can I resolve this?
Try logging out of the CC Application and restarting your computer. Also, try running the CC app as an administrator.
Benjamin -
i just created an apple ID and then tried to log in to facetime but, keep getting : an error occurred during activation, try again" can anyone assist?
i just created an apple ID and then tried to log in to facetime but, keep getting : an error occurred during activation, try again" can anyone assist?
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I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??
WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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