I keep getting the error message, "A problem was encountered while trying to send information over the Internet." when I try to activate Acrobat 8.1. How do I fix this?
I have already verified that we have not exceeded the two allowed activations, yet it seems that the Activation server won't connect. Is there a work around for this?
Hello,
Try following step and check if issue gets resolved or not.
Find Acrobat.exe on your computer. Right click the program and click 'Troubleshoot Compatibility'. Set the compatibility to Windows XP service pack 3.
Regards,
Anoop
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I have changed my PC, deactivated Adobe Acrobat and tried to load on new PC. Got to registration and get the message " A problem was encountered while trying to send information over internet" this is 8 standard
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A problem was encountered while trying to send information over the Internet.
I have CS3 - Design Premium.
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First I found that if I run the Acrobat.exe file as Administrator it doesn't give the error. (I do have to approve a user account control to do this.) I right clicked the actual Acrobat.exe file and selected "Run as administrator". You may be able to also right click the icon on you desktop and do the same.
While running the application as Administrator, I then tried a few things: Clicking “Never Register”, and “Deactivating” and “Reactivating” the license, and then clicking “Never Register” again... while running the application as Administrator. Some combination of those actions seems to have cleared up the problem for when I run the application with normal privileges. -
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