I keep getting the invalid redemption error and I have tried entering the code on the card several ways and nothing works

How do I get help getting the right serial number to install my Photoshop elements software? I have tried entering the redemption code on the card in the box and even what is listed as a serial number on the receipt from the retailer I bought the software from. Nothing seems to be working and I keep getting the invalid code message.

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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I keep getting the invalid redemption error and I have tried entering the code on the card several ways and nothing works

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