I keep getting the message to contact the iTunes store when I try to make a purchase. Why does this always happen?
I keep getting the message to contact iTunes support when I try to make a purchase, and I can't log in to see my purchase history. I also think that when I get this error message, my account is still getting billed. How do I fix this problem?
Gramma56 wrote:
... How do I fix this problem?
Contact iTunes Support as requested...
http://www.apple.com/support/itunes/contact.html
Similar Messages
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Since the last iphone software upgrade, every time i try to download an application i keep getting the message "cannot connect ot itunes store". How can i resolve this? I have tried rebooting but that didnt work.
Try logging out of your account on the iPhone by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months (or maybe a year or two) in the future and then re-trying -
Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?
Hi Velvalee,
While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
Cheers!
- Ari -
I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?
You do exactly that. Contact iTunes Support. it could be as easy as the wrong address on the billing account. But call them/
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My iphone 5 gives me message "Cannot Connect to iTunes Store" when I try connecting to iTunes. Anyone who's had a similar problem? How did you resolve?
I am seeking help urgently.
Paul, Mombasa, KENYA.You need to have a data connection. Tap Settings App > General > Reset > Reset Network Settings. Then in Settings App make sure Data is ON, or if you want make sure WiFi is ON.
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HT1937 it keeps saying i can't connect to the iTunes store when i try to make an in app purchase
title says it all. I try to purchase 10$ gems in the game clash of clans with 10$ credits on my itunes account and it keeps saying contact support and then it says cant connect to the iTunes store
Hi Williamo18,
Welcome to the Apple Support Communities!
I know it is frustrating when you cannot connect to the iTunes Store. In this situation I would recommend the steps in the attached article to help you resolve this.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a great day,
Joe -
Can somebody please give me a way round my problem?
My cards are from England but the registered address is in Thailand.
When l try to make a purchase on the app store l get the message that my cards are not valid in Thailand!
l have a paypal account but there is no option on my account to use it!
Any ideas?The Cards need to be registered in the Country you are in.
Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
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I'm having the same problem iPhone 4 - upgraded to iOS6 and if i click on the app store it will open, but if i click on passbooks and click App Store button it says Cannot connec to App Store "
PLEASE HELP APPLE! -
I changed my billing info and I keep getting the message to contact support itunes/ww/. I don't know why I have used this card before help
Well, unfortunately, we don't know why either. You need to contact iTunes support at the link you were provided to find out....
Sorry,
GB -
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*[[/questions/918127]]
*[[/questions/918028]] -
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How do you updated CS5 Extended when you keep getting a message to close the program but it is close
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(I use win8, 64 bit)
Thank you in advance to all who answer my request for help.
AnnThank you for answering. However, when I opened the Task Manager and looked at all the processes that were running, the only things running were the Task Manager and the browser. None of the Photoshop programs were running. So, do you have any other suggestions?
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hello dbajayo, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.6.
probably some sort of toolbar or adware has overwritten it. please refer to this article in order to reset the user-agent settings in firefox: [[Websites say that Firefox is outdated or incompatible even though it's the latest version]] -
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Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
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