I keep getting the trial versions after I've paid for the Creative Cloud service.

I'm currently paying for the creative cloud service and I've downloaded a few of the programs (Indesign, Incopy, Photoshop, Illustrator) but when I open them they are coming up as trial versions. I uninstall the ones that were the trial version and reinstall them and I keep getting the trial version, What should do to fix this problem?

See the following help document:
CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Similar Messages

  • I Just updated my iPhone 4 tp 7.1 oS. I am unable to connet to any network. I keep getting the "searching" Np Service" messages on the top let corner of the screen. I also get a notice that say " "unable to load network list. I need help...

    I Just updated my iPhone 4 to 7.1 oS. I am unable to connet to any network. I keep getting the "searching" No Service" messages on the top let corner of the screen. I also get a notice that says " "Unable to load network list. I need help... How can one resolve this issue?

    No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
    As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that.

  • I cant install I tunes I keep getting the following message: "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privelges to start system services."

    I cant install I tunes I keep getting the following message: "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privelges to start system services." I have Windows 7 - can you tell me what is wrong?

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • TS3212 when i try to download itunes i keep getting the error message " Service 'Apple Mobile Device' (Apple Mobile Device) Failed to start

    when i try to download itunes i keep getting the error message " Service 'Apple Mobile Device' (Apple Mobile Device) Failed to start. Verify that you have sufficient privileges to start system services. Can someone help?

    Hey craiglarkin,
    First, I would try following along with the steps in this link:
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/TS1567
    If you end up having to remove and reinstall iTunes and AMDS, make sure to follow the steps closely, including the order in which you uninstall.
    Welcome to Apple Support Communities!
    Have a great day,
    Delgadoh

  • Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

    Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I am correctly login Safari but since this afternoon I cannot get the creative cloud application to work. Help

    I am correctly login Safari but since this afternoon I cannot get the creative cloud application to work. Help

    I am correctly login Safari but since this afternoon I cannot get the creative cloud application to work. Help

  • How can I get the Creative Cloud Market?

    have Creative Cloud Subscription- Windows 7 ultima--16GB ram memory-Photoshop cc 2014 updated- I cannot find the Creative Cloud Libraries instead I get My Libraries that I have not created- I cannot find the Assets tab. Tried several links no solution. plz help I want to get the Creative Cloud Market

    Creative Cloud Help | Creative Cloud Market
    "Creative Cloud Market is available to all paid Creative Cloud members except photography plan customers.
    To access Market, you'll first need to install the Creative Cloud for desktop application or a supported mobile app such as Adobe Photoshop Sketch. For instructions to download, see Creative Cloud for desktop. Watch and learn more in this short video tutorial: Access Creative Cloud Market design assets."
    Nancy O.

  • I had Adobe CS3 products on my Macbook Pro. How do I prove this to get the Creative Cloud $29.99 membership price on my new iMac?

    I had Adobe CS3 products on my Macbook Pro. How do I prove this to get the Creative Cloud Complete $29.99 membership price on my new iMac?

    https://www.adobe.com/account.html for your Adobe orders page to find your old serial number

  • How do i get the creative cloud to download?

    how do I get the creative cloud to download

    Creative Cloud Help / Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Installing Creative Cloud Apps
    http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

  • I purchased creative cloud, so I thougth Adobe Acrobat Pro was included. When I install the program with my CC ID, I keep getting a trial version, I paid for Creative cloud so why should I buy Adobe acrobat seperately?

    Can anyone help me please?
    I tried to install and remove twice, We bought one year full package of creative cloud programs.
    Many thanks for a solution, i have 3 days trial left.

    Hello Kelly,
    first, because you wrote that you "installed ..." a try to (un)install by own resources is not enough!)
    As strange as it may seem I fear it's now a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html  and follow the prescribed sequence of operations
    On the other Hand, in my eyes it's as you said, CC includes many other programs, please see Adobe Creative Cloud . Here a screenshot of some of my programms I loaded down to use in CC:
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • How can I get the Creative Cloud Desktop app To work on Windows Vista?

    Currently My CC Desktop app is a greyed out icon.
    It has been on and off for months now.
    I have called technical support several times and been directed to
    1) Uninstall it
    2) Run the cleaner
    3) Turn AV Software off
    4) Delet my prefrences
    5) Delet Hosts file in Windows 32 folder
    6) Restart, Restart,
    7) Use a diffent User account. etc.
    The apps work= PS, INDD, AE, PROJ, AI, DW, Fla, etc.
    But the Creative Cloud Destop app does not. I have to use the web browser to upload or sync any files.
    Anyone have any other ideas I welcome them.
    My specs,
    Running windows vista, on a very good HP machine.
    I have been a loyal Adobe Customer, For more than 15 years.
    I have been an Adobe Certified Expert for 3 years or more.
    I work professionaly with this software as a teacher. I have taught this software to college grads. and now to highschool students.
    Ususally Adobe is one of the best companies to deal? Please stop farming your support calls to other countries, The connections are poor, and the support is terrible and it is damaging your reputation.

    Hi D2xS-Shooter,
    I am afraid Creative Cloud desktop app is not compatible with Windows Vista. If you run into problems there are very limited resources from Adobe to assist.
    Creative Cloud is a collection of apps with various different tech specs
    http://www.adobe.com/uk/products/creativecloud/tech-specs.html
    Thanks!
    Eshant

  • I cannot get the creative cloud application to open.

    I cannot launch the creative cloud app.  When I click to launch it, nothing happens.
    Using Windows 8.1

    App doesn't open | Progress wheel spins continually
    https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

  • Trial version of Lightroom doesn't recognise my creative cloud membership!

    I downloaded the trial version of lightroom and then joined creative cloud.  Now everytime I launch lightroom it asks me to register.  How do I get lightroom to recognise that I have creative cloud membership?

    Thanks for your quick reply.  I run creative cloud on a mac with latest operating system.  I have removed lightroom (by putting it into trash) but when I try to download through adobe download manager lightroom doesn't appear in the adobe download manager screen despite Lightroom being available to download in the apps screen.  Any further advice you could offer would be very welcome.  Thanks.

  • Keep getting download error when trying to load apps page in creative cloud

    I keep getting a download error every time i click on the app icon in creative cloud so i can access any of my apps is there anyone that can help? I've tried refreshing and reloading the page but nothing seems to be working.

    Hi Holli94,
    Can you please check the permissions on the following folders and confirm if you have full Read & Write permission or not. If not, please give full permission and that should fix the problem.
    1) /Library/ApplicationSupport/Adobe
    2) ~/Library/ApplicationSupport/Adobe
    3)/Utilities/Adobe Application Manager
    4) /Utilities/Creative Cloud Desktop Application.
    Cheers,
    Kartikay Sharma

  • Trial version but I have paid for Cc

    I am a Creative Cloud member. When I open Cc I see that i have the trial version. What is wrong?

    Keesz60 for information on how to resolve the connection error that is preventing your active membership from being authorized please see Sign in, activation, or connection errors | CS5.5 and later.

Maybe you are looking for

  • Satellite A100 (PSAA9): Win7 + screen brightness adjustment issue

    Hi I have installed Windows 7 64-bit on my toshiba A100 (psaa9) machine, and i cannot modify screen brightness anymore. It is maximum brightness always. Fn key does not work, and neigther i can modify the brightness manually through nvidia control pa

  • IMac erase OS hard drive hangs for hours - powered off now only get a spinning cog whatever I do

    I have a 27 inch 2011 iMac that I have been trying to totally wipe and reinstall the OS (Mountain Lion) by erasing it with Command + R. It has a 2TB drive in it and the problem is that at the end the erase hard drive hangs on last bit for hours on en

  • Cfpdf - Poor Image Quality

    Hello, I am using CF 9 and have tried various flavors of the below code.  The result jpg is always of poor quality while the source pdf is of high quality.  Any ideas? <cfpdf action="thumbnail"  hires="yes" source="#fullPDFFormPath#" resolution="high

  • Listener not starting(urgent)

    when i am trying to start the listener i am getting the following error. LSNRCTL>start listener TNS-12560 TNS protocol Adapter error No such file or directory error. Let me know the sloution for this problem please. OS is windows sever 2000 Database

  • Printable Page Displays Wrong Calendar

    Has anyone else seen this problem? When I'm in my calendar (week view) via UWC and I click on Printable it sometimes brings up a new window with someone elses calendar details. If I close the printable page and then go back to mail and back into cale