I keep getting this message when wanting to download latest itunes software update :The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download?
The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download
I had the same problem this weekend. The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop. When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that. I uninstalled itunes and tried again but that didn't work. Then I redownloaded itunes 10.3 just to have a working version in case I gave up. Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file.
Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
I hope this works.
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When I try to install upgrades for itunes on my Mac, I get the following message: The following install step failed: run preupgrade script for AppleMobileDevice Support. When this happened before I trashed itunes and started over, but I don't want to have to do that everytime i install an upgrade.
C,
I ran into the same issue. Make sure your apple device in disconnected from the computer. It interrupts the itunes download. Disconnect and make sure itunes is closed, then try installing again. Remember that even though you close of itunes, it is often still running in the background. To make sure it's closed, click and hold the mouse on the itunes icon and select quit from the drop down menu. Then try installing the updated itunes.
Hope that helps.
SoEreal -
Each time I try to run a software update... I am getting these error messages so I am never able to upate.
The following install step failed: run preupgrade script for AirPortUtility=Pre Upgrade Script Error with iTunes=
Do a general web search and you will discover there are many answers, none definitive.
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier - http://support.apple.com/kb/ht1747
scarier:
https://discussions.apple.com/message/10464515#10464515 -
Error Message: "Install Step Failed:run postflight script for Plugin" When Flash Player 11.7 instal
Don't See Question/Problem w/Flash Player Installation. Error w/11.7.700.260 Installation had errors (dialogue box) The following install step failed: run postflight script for Plugin.Contact the Software Manufacturer for Assistance. Please Note: I have read all Adobe Links related to installing Flash Player and uninstalling previous version 10.3 for MAC OS 10.5. So I have MAC OS 10.5.8 w/Firefox Browser 16.0.1 and disabled anti-viral software. Uninstalled previous version of Flash Player 10.3. Confirmed uninstallation. Downloaded Flash Player 11.7.700.260 instead of 10.3.183.90 due to Adobe stated information re:replacement of 10.3 versions with 11.7 extended support. Installation of 84% occurs then the Error Message: Installation had errors (dialogue box) The following install step failed: run postflight script for Plugin.Contact the Software Manufacturer for Assistance. Please help to resolve this issue as no flash player is currently on my MAC. Thank you so much.
Hi Mike,
First of all, thank you so much for responding and sorry I forgot to mention my CPU; fortunately I **DO** have the 2.6 GHz Intel Core 2 Duo Processor so I could upgrade to Mac OS X Snow Leopard. Two Questions:
1. Do you know whether Snow Leopard sold by Apple is an upgrade or "clean install?" If it's not a clean install, do you know (off-hand) if there are any upgrade issues? I'm very partiall to a clean install.
2. Why does Adobe state (for updating Flash Player 10.3 when Adobe knows that [most likely] the 10.3 versions run on Mac OS 10.5.x? See statement and link below...
Kindest thoughts - Karolynn_1
http://blogs.adobe.com/flashplayer/2013/05/extended-support-release-updated-to-flash-playe r-11-7.html
We’re happy to announce that we are updating the version of our extended support release to Flash Player 11.7 on Mac and Windows. Flash Player 11.7 will replace version 10.3 as the extended support version beginning July 9, 2013.
In order to continue receiving security updates, an upgrade to either Flash Player 11.7, or the standard Flash Player 11.8 release is required.
Flash Player 11.7 provides exciting new features, including Actionscript concurrency, webcam support for StageVideo and more. It also enables Protected Mode for FireFox on Windows, a sophisticated security-in-depth feature. With Protected Mode, Flash Player runs as restricted process, making it more difficult for attackers to build working exploits. Click here to learn more.
Flash Player 11.7 leverages hardware acceleration for audio, video and rendering to increase performance and lower CPU usage.
To ensure the smoothest possible transition, we encourage IT organizations deploying Flash Player 11.7 in managed environments to thoroughly test audio and video playback for critical use-cases using the latest available version before deploying this release widely. When hardware-related playback and stability problems do arise, updating to the latest hardware drivers frequently resolves these issues.As a secondary workaround, the Flash Player Administrator’s Guide details mechanisms for disabling hardware and audio acceleration via mms.cfg.
We have been hard at work to make Flash Player better than ever, and we look forward to continuing to serve you with a great web experience. -
I keep getting this message when I try to transfer a book from the library to overdrive Adept timeout license sign
I keep getting this message when I try to transfer a book from the library to overdrive Adept timeout license sign
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When I tried to install the free copy of Komplete Elements that came with my Komplete Audio 6 Interface I got the message : Install failed. The following install step failed :Run postflight script 5 Content. I was able to insall the Audio 6 drivers but didn't choose to load Traktor or Cubase LE because I use Garageband.
I have a Macbook. Running version 10.5.8. GHz Intel Core 2 Duo.
I tried the url their tech support sent me but that didn't work either.
If this is not the right forum please redirect me.Thanks for answering. The weird part is that I was able to install Audio 6 and record my bass but Elelements won't install at all. When I orginally ordered it the site said that Elements would run on 10.5.8 but I guess you're right. I am going to have someone check it out later today. I'll let you know what happens. If you only want the Audio 6 Interface they sell it for $229 at Music123. I shouldn't complain because Elelements was free but the more I looked into it the more I became interested.. Another strange thing is that I told Komplete tech support I had 10.5.8 and they never told me it wouldn't work.
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I have tried everything I can find online.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
I also have tried flushing dns,making sure all services that are required are started (not 100% which it needs to be fair, I did have an issue earlier this month when i upgraded my ram from 2gb to 4gb and had to go into msconfig to untick the max memory setting so it used all 4 instead of the original 2gb... and that for some reason turned off a few services, bonjour service is 100% working, i checked that much, and the ipod service too) I also tried a system restore with no effect.
I also did the microsoft fixit for the hosts file too...
I have just purchased an ipad mini, brand new not second hand... and I want to be able to sync it, but without authorising the pc it wont let me. ANY help is appretiated. Thankyou.This is from run diagnostics...
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard SG3-320UK
iTunes 11.1.2.32
QuickTime 6.3
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0021BA400B6F5880
Current user is not an administrator.
The current local date and time is 2013-11-04 17:27:31.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon 3000 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {29F59A15-D9E9-49E7-92D5-D80B98E8742A}
Description: Anchorfree HSS Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {8B9D0C75-60FF-4AF7-9BEF-32BE5FFF1682}
Description: 802.11 USB Wireless LAN Card
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Nov 04 10:12:31 2013
Lease Expires: Tue Nov 05 10:12:31 2013
DNS Servers: 192.168.1.1
Adapter Name: {EEC08A58-390F-46BC-B61E-E523E6364ECB}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-04 17:20:24.
**** Device Connectivity Tests ****
iPodService 11.1.2.32 (x64) is currently running.
iTunesHelper 11.1.2.32 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Thomas's iPad, iPad mini (Wi-Fi) running firmware version 7.0.3
Serial Number: F4KL3YDJF193
**** Device Sync Tests ****
Sync tests completed successfully. -
What am I doing wrong?
I've been having the same issue! I've tried uninstalling and reinstalling ADE but that hasn't helped; I've even created a new Adobe ID and that was also a fruitless venture. I haven't yet tried to unauothorize my device, but I am hesitant to do so as it seems that others have tried and have not succeeded. I am desperately caught in the middle of a series and I would love to have access to the new books that I've been trying to download from my library!
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Where do I report this problem to. I can't seen to find out.
Thankshttp://www.apple.com/de/support/systemstatus/
There is a interruption try it later -
I keep getting this message when trying to upgrade to Itunes 10.5.1
Driving me nuts trying to upgrade. What can I do to correct this?
"There is a problem with the Windows Installer package.
A program run as part odf the setup did not finish as expected .
Contact your support prersonel or package vender"Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
I keep getting this message when I launch PP "Premiere Pro cannot find any capable video play modules". I've read through a few threads and made the recommended changes but still no luck, it crashes everytime. I have a Mac Pro 2010 with a Nivdia Quadro FX 4800.
Hello and thanks for the response. Yes, I've read that post and many others, I still get the same message when trying to open. I've realized there's no way to get tech support for any of the products I'm using. Is there another place hat can help me with this problem? I really wanted to try PP but looks like I won't be able to.
Thanks -
I tried to delete my old version of firefox because it wouldn't open certain websites that safari would, when I download new firefox I keep getting this message when I try to open
Create a new profile as a test to check if your current profile is causing the problems.
See Basic Troubleshooting: Make a new profile:
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
When I send mail, I keep getting this message.
An error occurred while sending mail. The mail server responded: "JunkMail rejected - 71-12-190-31.dhcp.leds.al.charter.com ([127.0.0.1])
[71.12.190.31]:52956 is in an RBL, see
http://www.spamhaus.org/query/bl?ip=71.12.190.31". Please check the message recipient [email protected] and try again.
How do I get rid of this problem?
WNSHi there,
If you have a closer look at message you are receiving it already states the problem. The domain 71-12-190-31.dhcp.leds.al.charter.com is blacklisted by spamhaus.org (is in an RBL).
Your TB is (my guess) setup to send the message directly to the recipient.
As a rule of thumb the majority of mail sent from a dynamic dns address (the kind of address you are getting from your ISP) is blacklisted as a precaution against spam abuse due to virus/trojan infected PC's.
Nothing you can change there. Stop sending the message directly and use your ISP's account instead.
/Frans -
I keep getting this message when I try to open FCP X. "The storage location 'brianmassman1' on this computer is already in use by 'brianmassman1' on 'Brian-Massmans-Computer-7". To access the location, quite Final Cut Pro on 'Brian-Massmans-Computer-7' or remove the location."
I have no idea what this means. Particularly the part about "Brian-Massmans-Computer-7." I don't even know what computer that is.
I'm guessing it could have something to do with the fact that I've still got FCP 5 installed. But it's not running.Try repairing permission in the Disk Utility and rebooting,
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i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question?
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