I keep hitting the mute or speaker button with my cheek when i am holding it after making a call....my phone does not black out...how do i fix that?

How do you make the screen black after dialing a number and talking? Every time I place a call or someone calls me I keep hitting the mute button or speaker or facetime button with my cheek....this is soooo irritating!! please help!

It sounds like the proximity sensor is acting up. To test it, make a phone call and use your hand to cover the top 1"-1 1/2" of the screen (where the sensor is located). The screen should blank out, if it doesn't, you need to make an appointment with an Apple Store or call Apple to get it repaired/replaced. If it does blank, check how you are holding the phone to your ear, you may not be holding it in a way that the sensor can tell it's at your ear.

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Grantod17 wrote:
If you can't help you really should not respond
My intention was to help you, sorry for that second part of my response.
I hope it didn't damage your phone and if not, you can keep my first suggestion.
That's what I always do to prevent what you are saying that happens to you.
Thanks for your kindness.

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I keep hitting the mute or speaker button with my cheek when i am holding it after making a call....my phone does not black out...how do i fix that?

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