I keep trying to update but Keep getting message that network connection timed out. What shall I do, I do not know how to disconect my firewall
Trying to update ipad2 software. Keep getting message that network connection timed out. Don't know how to cancel the firewall
Im getting the same thing...
Similar Messages
-
Trying to update idad software. Keep getting message that network connection timed out. Don't have a network.
guyfromplantation wrote:Don't have a network.
That would be problem number 1. The device MUST be connected to the Internet to download software updates.
I am guessing you are trying to download an iOS update, common causes for the error you mentions are Anti-Virus or Firewall software on the computer preventing files from downloading.
If this doesn't address your issue, try rewording your issue so that we can better understand the problem you are having. -
I get an error message when trying to install software update 4.2.8
"problem downloading, network connection timed out. Check network connections."
Anyone one else had this problem?Brian-KK Sabah wrote:
I too get the same message but I the software had downloaded 100% but about half way through "processing file" the error message (.3259) Check network connections. How do I fix this?
See Here for your Error Message -3259
http://support.apple.com/kb/ts2799 -
cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download
When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
▪ port 80
▪ port 443
▪ phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
▪ evintl-ocsp.verisign.com
▪ evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer. -
When trying to connect from iTunes to Airplay speakers I get error message “The network connection timed out” although some sort of connection is made as the speaker is turned on. Same thing with Apple TV. Is the distance between my PC and the speaker or the AppleTV the problem?
Hi whitwick,
If you are having issues with your network connection when attempting to use AirPlay, you may want to use the steps in this article to troubleshoot -
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Thanks for using Apple Support Communities.
Best,
Brett L -
I've tried updating on both my desktop and laptop, neither work. I have the newest version of iTunes as well, so that can't be the problem. When I run diagnostics:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion g7 Notebook PC
iTunes 11.3.1.2
QuickTime not available
FairPlay 2.6.15
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0038BB880CE6FDE0
Current user is not an administrator.
The current local date and time is 2014-09-04 12:48:09.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 4.0.5
Plug-in File Version: 6.0.5.4
Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\itw_scrobbler.dll
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CE989488-FC81-488B-A970-91D722749820}
Description: Realtek RTL8188CE 802.11b/g/n WiFi Adapter
IP Address: 192.168.254.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.254.254
DHCP Enabled: Yes
DHCP Server: 192.168.254.254
Lease Obtained: Thu Sep 04 12:18:22 2014
Lease Expires: Fri Feb 25 02:18:22 2022
DNS Servers: 192.168.254.254
Adapter Name: {5E3757D2-481F-4D48-B535-A6A6ACF48517}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-09-04 12:47:39Hi christeag,
The only thing I can identify as an issue is that your Windows Firewall is running and iTunes is not enabled in it, so this may be the source of your issue. Here is an article for you that will help you rectify this situation:
How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall
http://support.apple.com/kb/HT2553
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
my itunes is up to date on windows vista but my iphone 3gs wont download the new 4.3 sofeware saying that network connection timed out after downloading for 7 minutes. can anyone help?
I have manage to update. You need to disable windows firewall and
You have any other anti virus (I have kaspersky) you need to disable that as well -
Hi. I have recently updated my iTunes to version 10.5.0.142 and cannot access the iTunes store after the upgrade. I have checked all the support articals and tried uninstalling and reinstalling iTunes, ensured that the firewall,internet explorer etc are correctly configured. Any help would be appreciated.
Below my diagnostics results:
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Microsoft Windows 7 x64 Business Edition (Build 7600)
Dell Inc. Latitude E6520
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0034AABC03B14CA8
Current user is an administrator.
The current local date and time is 2011-11-05 23:04:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 4200M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D16D8541-B70F-4DD7-A7C6-32B8EC55622C}
Description: Cell C
IP Address: 197.105.149.240
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers: 41.50.20.29
41.50.20.61
Adapter Name: {37C32779-B216-4D52-80FA-B4C3DF705DF3}
Description: DW1530 Wireless-N WLAN Half-Mini Card
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers:
Adapter Name: {6ADC43CF-4031-4D31-9B46-2BF2867B8E09}
Description: Intel(R) 82579LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection: Cell C
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-05 22:37:41.Finally found a solution:
For PC users, before reinstalling, try this:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run as Administrator
then type in:
netsh winsock reset
hit enter, restart PC, open iTunes. Hopefully fixed. -
iPhone update to 4.3.3 failed and gave me the error message, " update failed due to network connections timing out". I am using a cable modem with ethernet. iPhone is a 4G currently running 4.3.1. What is the solution?
i believe it is a result of a weak connection. maybe try it at someone else's place?
-
I can't update my iPhone. Says the network connection timed out???
I have tried to update my iPhone 4 on several different PC computers. Always get this message: "There was a problem downloading the software for the iPhone. The network connection timed out." Any suggestions?
Turn off your firewall/security software.
This is asked and answered dozens of times each day. You can find answers to most question quickly by using the forum search bar on the right side of this page. -
I am unable to update my Ipad on my PC, network connection timed out
Every time I try to update my IPad on my Laptop with Windows Vista, I get a message stating there was a problem downloading the software because the network connection timed out?
Try temporarily turning off all your firewall and antivirus software until the download has completed.
-
After connecting with itunes phone starts update but then message comes up saying "There was aproblem downloading the software for the iphone The network connection timed out" How do I fix this problem?
Usual cause of this is security software on your computer: Firewalls & Anti-Virus software. Turn off or disable all of that stuff, try again.
-
Can not update iphone firmware using iTunes "The network connection timed out"
Hello,
I can not update the iphone firmware using iTunes.
Messagte displayed
"There was a problem downloading the software fo the iPhone. The network connection timed out.
Also seen stopped error -3259
I have run network connectivity tests from iTunes and All Tests passed.
Can anyone help?
Thank you,
JoanDid you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
I hope this helps!
Regards. -
When downloading I get message :The network connect was reset" what does this mean?
When I was downloading purchases onto an authorized computer, I got through some songs but others gave a message " The network connect was reset". I have shut down computer, reopened itunes, shut down firewall and am still not about to import these songs..HELP!
http://apple2pc.blogspot.com/2008/04/how-to-read-and-understand-kernel-panic.htm l
-
i cannot upgrade to ios4 on my ipad. upgrade seems to download then when "processing file" i get a message telling me that the network timed out. today error 3259 llagged up. i am assuming this is related to the problem i have. can anyone help. does network mean itunes?
switch off all the firewalls and try again
in your network settings add apple itunes in the exception list
See if this helps: http://support.apple.com/kb/TS2799
Maybe you are looking for
-
Airport Extreme and Time Capsule
Hey guys, I actually posted a few days ago (https://discussions.apple.com/message/19406166#19406166) but got no love. I think I've worked out a few of them myself from other sources, but of otherwise, the following remain unanswered. (Just copied a
-
Installation hangs with Third Party Source component
Hi, The installation hangs when it is installing Third Party Source (57%) in my environment. This is my environment: 1. Solaris 10 x86 5/08 2. SunStudio12ml-solaris-x86-200709-pkg.tar 3. Installation method: single user, graphical user interface 4. H
-
Why can't i download the new I Phone software version (4.2) to my I Phone?
Help! I have tried to do this software update about 10 times now! I have downloaded it successfully through I Tunes on it own but when i come to connecting my phone and trying to update it through I Tunes to my phone it downloads for about 11 mins, l
-
How to group data from SQL queries in XMLP Enterprise Edition
Hi all, I have installed XMLP EE on a windows machine. I tried creating the data set with the type as SQL Query. In my case I have just joined the EMP and DEPT tables from the SCOTT schema: select EMP.EMPNO as EMPNO, EMP.ENAME as ENAME,
-
Wifi will connect to phone but not Mac. Mac connects fine on other networks.
I'm staying with my aunt and uncle over the summer, and for the first week I was here my MacBook Pro connected just fine to their wifi, and then a few days again stopped working. There is no issue with their Internet because it connects on my phone,