I kept getting this upgrade prompt from the App Store to upgrade free to OS10 Yosemite. So I finally did on my 4 year old iMac and now it appears to be stuck just spinning on that stupid ball that means trouble and it is not progressing. Anybody got

I kept getting this upgrade prompt from the App Store to upgrade free to OS10 Yosemite. So I finally did on my 4 year old iMac and now it appears to be stuck just spinning on that stupid ball that means trouble and it is not progressing. Anybody got any idea what I do now? Thanks.

I don't think you would get a thing from the App Store running 10.3.x on a PowerBook. It would help if you told us what you really are using and what version of OS X you were running.
It would also help to tell us what the "stupid ball" is. In fact it would be a big help to give us a thorough and intelligible description of your situation so we don't have to guess.

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I have an app in my app store that is requiring an update but I never purchased the app and when I click update, another apple ID pops up that is not mine. Now i keep getting reminders to update the app and I cant get rid of it from the app store. Help.

I have an app in my app store that is requiring an update but I never purchased the app and when I click update, another apple ID pops up that is not mine. Now i keep getting reminders to update the app and I cant get rid of it from the app store. Help.

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test.

Why can't I update/ download apps from the app store after upgrading to iOS 7.0.3?

I have an iphone 5 and updated my phone to the lastest version (ios 7.0.3) last night. I can't download/ update any apps from the app store using my cellular network. The only error message is that the app cant be downloaded at this time. As soon as I click the download button, the image of the icon shows up with "Waiting" underneath the icon. I tried tapping on the app icon to pause the download but that isn't working. I have disabled Wi-Fi setting and enabled"the use cellular data" option in the itunes and app store setting page. Memory is not an issue because I have a lot of memory available. In the cellular setting page the App Store is enabled to use cellular data. It seems like it is a setting issue. What can be done to fix this problem

Thanks for your suggestion. Not long ago before I saw your response I tried to download the app and I seemed to have some progress (I had 5 bars and 1x). It looked it was 3/4 of the download complete only to have the same error message.
Since then I reset the phone and I have tried downloading the app when there 5 bars with 3g. Every time the icon has waiting underneath it and I get the same error message.

How do you get your money back from the app store

I bought madden 12 from the app store on my iPad 1 and I pick the teams then it crashes

You don't.
Per terms of the store all sales are final.
What troubleshooting steps have you performed?

How Do I get a License key for Trial version from the App Store?

I downloaded a Trial version of Aperture 3.1.2 a few weeks ago from the App Store. I love it. Now I want to buy it, but, can't figure out how to get a license key from the App Store. When you start up Aperture Trial version, a 'nag' box comes up asking if you want to buy the application or continue using the trial version or Authorize (I guess that is what you would pick once you have the key). If I pick "Buy", the application opens Safari and takes me to the Apple online store, NOT the App store! At the Apple Store, you can buy the key for $199 or an upgrade from a previous version for $99. Whoopie! What is Apple thinking? The App store is selling Aperture for $79.99. I guess that means you don't get the box or written manuals (which I haven't used for any software in many years).
So how do I get a license key for the App Store version? Do I just Go to the App Store, pay the money, download and install the program over again. Then transfer my trial version library somehow? Then deinstall the trial version? I'd love to buy and use Aperture for $79.99, but, I'm not willing to pay $199 for it. Apple has me confused.
Anybody have a clue?

Thanks for the 1-800 call tip Allen.
P.S. I'm quite willing to put in the time and effort necessary to learn Aperture (or any other software I decide to use, "Pro" or not). I simply don't see the value in buying the box version when I'm pretty sure I won't be using any paper manuals. I very comfortable using online help files, having done so as a professional numerical control programmer for many years in my work. For reference, I'm retired, on a limited income and will be using Aperture as a rank amateur photographer who could use a little more horsepower than iPhoto offers.
I'll call Apple tomorrow.
Kevin

2 hrs to upload Lion from the app store???

I downloaded Lion from the App store to upgrade from Snow Leopard. After the dowload the display suggested 30 minutes to install. It actually took over 2 hours????
Any ideas as to why it would take so long?
I'm hoping it is a sign of a failing hard drive. I feel I can replace the HD myself without taking it to the Apple store.
To those in the know do you think it's a failing HD?
thanks
Dennis

Ah, sorry. The 30 minute install time is a rough estimate. Since Lion is being installed on top of Snow Leopard, your software, and data, there's a lot for the installer to do. If you are installing Lion onto an empty drive, 20-30 minutes is realistic. I have a MBA with SSD and I decided on a clean install for it. It was very close to 20 minutes. However when I installed it on my iMac (a 1 TB drive about 2/3 full) it took well over an hour. I'd say 70-80 minutes.
The installer has to perform a drive integrity check, it has to scan for certain plug-ins and software that will be put into an incompatible software folder, and a lot more. You've done a drive test and found nothing wrong. If over the next couple weeks you find that Lion is pretty stable, stop worrying about it. If you start getting kernel panics and software hangs, especially when the program is reading or writing data, then start thinking about the drive again.

I just bought a used iMac and I'm having problems updating my apps from the app store! it shows that i am signed in, but when trying to update, the email of previous owner shows and i cannot change it! how can i fix this?

how can i change the email from previous owner of the computer to mine?

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In thePartition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information.

HT1338 I just updated my system to 10.6.8. New computer just out of the box, but I wanted to download Numbers from the App store and it says I need 10.7.4. How do I get this update?

I have a new IMac, purchased from my Dad that he never used. I just did the latest update to 10.6.8. I wanted to get "Numbers" on the computer from the App Store but it says I need 10.7.4. How do I get this? Everytime I try update it goes to 10.6.8. I am new to Apple and struggling a bit.

Choose About this Mac from the Apple menu and check the processor.
If it's a Core Duo Mac, you must install the DVD version of iWork. If you previously got a compatible version of Numbers from the Mac App Store, go to its home page and click on Support under Quick Links.
If it's a Core 2 Duo or better Mac, try purchasing Mac OS X 10.8 from the Mac App Store. If you get told that it's incompatible, phone the online Apple Store and order a download code for 10.7.
If upgrading to 10.7 or 10.8 requires any other upgrades or replacements(they both require at least 2GB RAM and don't support PowerPC-only software such as Office 2004), it may be cheaper to buy and install the DVD version of iWork even if your computer can be upgraded to use the Mac App Store version.
(74446)

Before removing iPhoto (latest update crashed the app), I accidently removed it from my purchased Apps from the App Store. I accept iPhoto when I search for it, but does not put it back in my list. How do I get this back so that I can reinstall iPhoto?

Before removing iPhoto (latest update crashed the app), I accidently removed it from my purchased Apps from the App Store. I accept iPhoto when I search for it, but does not put it back in my list. How do I get this back so that I can reinstall iPhoto?
Thank you.

I found the answer just after posted this. Thanks to a user named CloudWalker. Solution is to go in AppStore, View Account under "Store" Menu and unhide any purchases.

TS1702 Hi, I'm experiencing a problem with app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on thi

Hi, My name is Bheki Yende
I'm experiencing a problem with an app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on this pls.
This is an inconvenience, I don't understand why I have to contact the developer for a faulty product in your store.
I've paid iTunes to get this, so iTunes must fix this problem for me or give my money back.
Thanks

This is a user forum, you are not speaking to Apple here.
You will need to contact iTunes support here, regarding this issue. They will usually respond within 24 hours.

I updated my iPad 2 OS to iOS 6.0..after that I am unable to download or update anything from the App Store. The MSG I get is "id not valid for US store. Go to Indian store for purchase"..never faced this problem earlier before the update to OS 6..help!!

I updated my iPad 2 OS to iOS 6.0..after that I am unable to download or update anything from the App Store. The MSG I get is "id not valid for US store. Go to Indian store for purchase"..never faced this problem earlier before the update to OS 6..help!!

Apple's response to my email:
"I understand that you can't update your apps using your iPad.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. Have a great day!"

Just got an e mail to say that my Apple ID was just used to download photoshop touch for phone for 2.99 from the App Store with a receipt number. Is this a scam for me to give my Apple ID?

Just got an e mail to say that my Apple ID was just used to download photoshop touch for phone for 2.99 from the App Store with a receipt number. Is this a scam for me to give my Apple ID?

No but there's a link to reset your password. Etc etc..
This is the email I got.
"Your Apple ID was just used to download Photoshop Touch for phone £2.99 from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple"

I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at no additional charge", and then it prompt for password and I input it after which nothing happens.

I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at no additional charge", and then it prompt for password and I input it after which nothing happens.
I know my icloud has record of my installing this app before, but that was the first install that was failed during that time some other apps also keeps loading without respond whey they updated itself, and this app didn't install before I restart the device. But I don't see this app on my device after I restarted the device so it should have been installed on my device. It seems icloud has created some kind of dead loop that makes it not able to get the correct status about this app on my device.
I have no problem install this app on my other device (iPad) with the same account, but just fail on my iPhone. And it just fine installing other apps...... What happened !!?? @@
Please help !!!

Someone help! I dont know how to do this and please put the words into an easy way to understand because im young...

Hi, I still use an iPhone 4, ever since my recent update of iOS I cannot purchase apps from the App Store, and a message keeps appearing saying that, 'this item cannot be purchased from the US store, and please switch to the Malaysia store''.

I keep getting this message when I try to update my apps and when trying to purchase new apps from the App Store. I checked my iTunes ID and it turns out that the country shown there is the one that I am actually living in. And it is the same as my billing address, but when I tried to update my apps again, I keep getting this message, 'you are not eligible for purchase of this item from the US store, please switch to the Malaysia store'. How do I solve this issue.
Besides ever since I updated my phone iOS it has started misbehaving, quite irritably at times. Dropped calls, slow typing, apps open very slowly, apps cannot be updated with prompts coming up like, this app cannot be updated now, please try again. I had to delete quite a few apps and reinstall them again. I had a trouble free experience with this phone till now, but is apple losing its magic.

Thanks too all the people who responded. . . . (noone)
Got it sorted though. Seems that Apple has issues with multiple apple id's.
Seems i had to somehow remember and use the original id i had when i first bought my 1st iPhone. . . .
Even after that it was extremely hard to get my apps back on my PC.
If anyone else has the same problem. . . .email Apple. Cya.

Hacked Message: Your Apple ID was just used to download Podcasts from the App Store on a computer or device that had not previously been associated with that Apple ID

So I just got a message from Apple saying
"Your Apple ID was just used to download Podcasts from the App Store on a computer or device that had not previously been associated with that Apple ID"
I am new to Apple products and signed up to the app store about an hour before but have not downloaded any apps yet.
I also turned on iCloud Drive.
Neither of these are Podcasts and I do not have any Podcasts on my device.
The message is a really poor warning, it could for instance list the IP address which would immediately tell me if it was me.
It could list what type of device it was.
It could list what Podcast was downloaded.
But no, just some random message, probably generated by the really bad default iPhone settings that put ease of use before security.
I have a long complex password that I do not want ot have to change just because Apple generates a stupid message.
On Google you have a log of all logins and devices, is there something similar with Apple, so I can figure this out?

Kroll17 wrote:
I don't know, I thought it was pretty clear
"was just used to download Podcasts from the App Store"
it said it was used to download a Podcast from the App Store
I have not down downloaded any podcasts and there are no podcasts in the podcasts app, of course if Apple were to list the podcast that was downloaded, the IP address and the device it might help one dismiss the message.
I am running the latest v8.1.1 although how the version of my OS related to a message generated by Apple servers is beyond me, unless my device is not authenticating properly so Apple thinks I am someone else but then as I have not downloaded any Podcasts that would not seem to be the issue.
It does NOT say you downloaded a podcast. First, podcasts are not downloaded from the App Store; they are downloaded from the iTunes store.
It's very clear to me; the app named "Podcasts" was downloaded, not a podcast. "Podcasts" is a app provided by Apple for managing and downloading podcasts.

I kept getting this upgrade prompt from the App Store to upgrade free to OS10 Yosemite. So I finally did on my 4 year old iMac and now it appears to be stuck just spinning on that stupid ball that means trouble and it is not progressing. Anybody got

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