I live in Canada and bought a prepaid phone last year in Rancho Mirage Ca. I cannot add any money to the phone now and have lost serviceWill not take my Visa

My prepaid phone ran out on Nov. 16 and the web site is out of order so I cannot add funds on line.
I phoned the 1 888 number but was told they cannot take my Canadian Visa number even though I used it to purchase the phone last year.
I think because I am in Canada the chat service doesn't work for me either.
Would love to give Verizon an other $100.00 for another year of prepaid service but so far no luck.
Any ideas short of having to drive to the USA to a Verizon store?
Thanks,
Terry

Hi Retiredterry!
I do have some additional information for you, and I'm sorry for any confusion or inconvenience.
• An international credit card with numeric ZIP/postal codes can make payments via Express Services options such as IVR, #PMT, My Verizon, and My Verizon handset.
• Canadian credit cards:
• With alphanumeric ZIP codes are accepted via My Verizon.
• Can be used for Automatic Payment Option (APO).
• Can be used for payment on My Verizon Handset.
• User must first enter the Canadian credit card into the wallet section of My Verizon Online, they can then choose to pay using their wallet on the handset.
• My Verizon can process payment from an international credit card with alphanumeric ZIP/postal codes.
• Only international credit cards with ZIP/postal codes of 9 digits or less are accepted in My Verizon.
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport

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