I loaded the newest version and it only shows an hourglass and then says it could not open. HELP! I cannot run a crash report either.

Firefox worked before though at times encountered a problem and had to close. Now I've loaded the newest version and it won't even fully load without having to close. I plugged in the crash item id that HELP forum instructed, and the report said it could not proceed. SO I'm not experienced in any of this and don't know how to make it work. I have to use Explorer until it is fixed. Help please.

Make sure that you haven't left a profiles.ini file.
* http://kb.mozillazine.org/profiles.ini_file
*http://kb.mozillazine.org/Profile_folder_-_Firefox

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