I Log In to BT Sport but says I am not the account...

I am the only person ever named on my account with BT and My BT,
I put in all my log in details and account number but still say's I am not the account holder.
What am I supposed to do?
It took 3 weeks to get my account number and set up mybt account and now this.
Just want sport for my sons.
Solved!
Go to Solution.

Hi
I have the same problem in that I am not the main account holder so BT Sport App will not work (TV is fine). I spoke to BT Customer Services, who did not have much of an idea, then got passed to Technical Support and again no luck as I had to ring 0800 800 150. As I can tell I am not the only one with this issue.
The problem I believe is down to the following:
Previous customer of BT (sometime ago)
2 profiles (one from 2003 and one in 2013)
Now this should not be rocket science but surely removing first profile and then making the "most recent" profile the main account holder would sort this problem out?
And for the record, I agree with 2Badbadger in that obtaining the account number was a royal pain in the butt, because if you opt for e-billing when signing up, you get an email to say, you have a bill, however, because you cannot see the bill due to not having account number ( and BT will not disclose over the phone) you are completely stumped. Only way is to get a paper bill sent out. To be honest, a fatal flaw in signing up to BT!
Anyone able to help as I do not wish to be on the phone for another 90 mins explaining the same thing over and over again when all BT need to do is remove the old profile as above!

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