I logged into my Acrobat account after months away -- where did my files go?

I use Acrobat for storage but haven't logged in for quite some time. Tonight I logged in, accepted the new terms and then gasped as all of my files but one are gone. What happened?

There are two storage spaces: Workspaces (old), and Files (new). Which one did you use?

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Cannot log into windows network account after Bootcamp install

Hi All,
I have a 27" Intel i3 iMac with Mountain Lion 10.8.7. Its connected to a windows server. To access my account on the Mac I log in with a username and password. Yesterday I had Bootcamp with a 32bit version of Windows installed. After the Windows was installed successfully, my 'Helpdesk' had to remote access in and run patches on the windows installation. All good so far.
I tried to log into my mac account this morning with username and password. There is a little red light beside your username. I had no luck what so ever. My account has vanished of my mac. I could 'locally' log in under the adminstrator account. There was no sign of my account in the users & groups.
I had back upped my files except for the download folder. I eventually found the download folder and was able to back that up.
please please can someone explain what has happened here.
My IT guy has no Apple trianing and wants to remove my mac and replace it with the a PC because they support them. I feel it was a bad bootcamp installtion done by the IT tech, he did mention that he installed a 32 bit windows instead of a 64 bit. Its lack of trainign and understanding that has caused this.
I am trying to make an argument to say that it was simplay a bad Bootcamp installtion and try and find simliar cases to back it up.
Please help

Mac partition was still there as I was able to log into the Administrator account on the mac. But when I went into users and groups there was no sign of my account. I'll agree it was a bad install, jsut need to explain it and back it up so that I can make that argument.
thansk

After Time Machine backs up my file vault files (after logging out), when I next log into the user account it beachballs permanently during log in.

After Time Machine backs up my file vault files (after logging out), when I next log into the user account it beachballs permanently during log in. The backup was successful, as I had to restore after this issue last time. Hard resetting doesn't resolve the issue. Is there a Time Machine setting that I should be aware of?
I have 2011 13" MBP, 10.6.8 and use an external hard drive connected via USB for my Time Machine backups.
Thanks

I was able to get it to work. Thanks for your help. It's unfortunate the two applications do not work well together. This is what I did:
1) Safe boot and logged into the affected user (since the whole issue damaged the account's system settings).
2) Turned off File Vault in System Preferences. I needed to make some space on the hard drive first since apparently the total free space on the hard drive has to equal or exceed the amount of data currently in the file vault. I deleted some files and moved others to the Admin account. This whole process took awhile.
3) Finally, just restarted and logged in. The next time machine backup seems to be a significant backup, I assume because it's backing up the user account in a different way now that File Vault is turned off.
Thanks again!

I cannot get into my mobileme account after logging in.

after I log into mobileme it just spins saying "Loading mail" and nothing happens. I want to make the move to icloud.
I still am running on snow leopard, is this NOT working for me because I'm not running on Lion? is anyone else
having trouble getting into their mobileme account after logging in?

I am having exactly the same problem, but I have all te latest software including lion.
fratco

HT2731 I have logged into my iTunes account, and I am attempting to purchase an "in app" subscription. It asks for my password to make the purchase, however after entering the password, I receive a message stating "purchae could not be completed"?? What N

I have logged into my iTunes account and downloaded an app. I am trying to make an "in app" subscription purchase. I was asked to re-enter my password, which I did (multiple times) and I get the same message... "Your purchase could not be completed". Anyone know what is going on here?
Thanks,
Walter

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

In regard to Time Machine. I have two accounts one is an admin account, the other is a standard user account. When I implement Time Machine when I am logged into the Admin account, is the standard user also backed up?

in regard to Time Machine.
I have two accounts on one Macbook Pro running OS 10.6.8. One account is an admin account, the other is a standard user account.
When I initially implemented Time Machine I was logged into the Admin account. I allowed Time Machine to erase the drive and backup the computer. Is the standard user account contents also backed up?
Also after I completed the Time Machine backup session, I turned off Time Machine and removed the portable hard drive. I plan to return in to Time Machine after being away from the portable hard drive for approximately a month. After a short interruption of approximately one month, when the Macbook Pro is reconnected and Time Machine is turned back on, will Time Machine create a new instance of a backup? WIll the back up contain the standard user account changes?

Time Machine backs up by default all the user accounts.
When you reconnect the backup drive after one month, Time Machine will do an incremental backup and it might take a while minutes to hours depending on how much has been changed. With a gap of a month, Time Machine will have to do a lengthier than normal survey of both drives to see what has changed, so it might take some time preparing for the backup. The backup will include everything that has changed since the previous one.

Can't get into my own account after setting up a second for a family member

How do I get back into my own account after setting up another for a family member on my iMac?

In System Preference/Users and Groups select Login Options ( not Login Items)
Select List of users next to 'Display Login window as'
Make sure you know both yours and your family members login name and password before you log out
You could also use Fast user switching by clicking on the name in the menu bar and switching users

I can't log into my iTunes account. I logger out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. Now when i press sign in and then choose existing Apple ID, nothing happens

I can't log into my iTunes account on my iPhone 5s. I logged out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. I then tried to log back in immediately afterwards. I was unable to do so. After clicking "sign in" at the bottom of the apps main page, it brought up another menu where I clicked "Choose existing Apple ID". After pressing this the menu disappeared and nothing happened. I tried this multiple times and received the same result each time. I tried the other available option of creating a new AP ID to log in with and that one worked perfectly fine. I am clueless as to why the log in for me is either not able to load or just completely blocking me from getting back into my iTunes account on my phone. Not only can I not listen to the music I currently have, but I cannot log in to purchase the new music that I wanted to with my unused iTunes gift cards

I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
iPhone 5s, iOS 8.3

I am trying to log into my apple account and it is telling me my account is disabled. How can i get it enabled again? I have tried resetting my password and that did not work.

I have tried to log into my apple account so I can download my songs onto my iPhone. It keeps telling me my apple id is disabled. I've tried resetting my password but that did not work. How can I fix this?

After resetting your password you might then need to log out of your account on your device by phone on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Update 10.5.6 Cannot log into POP email account

After the upgrade to 10.5.6 I cannot log into my email account anymore. I get a message saying that the mail server does not recognize user or password. My wife has an account with the same provider and it works, however, when she tried to create a test account with the same information she gets the same behavior. Additionally I cannot see any of the email previously stored locally, the folders are there but they are empty. Any help would be appreciated
Steven
PS. We have tried deleting the plist in Preferences and a few other things suggested in this discussion thread already, nothing works.

This issue may be closed.
The correct account information was entered, but the preferences file (com.apple.mail.plist) was freshly saved upon closing Mail, ie., the original, corrupt Mail preferences file was retained, so Mail would not connect to the account.
When I closed Mail and deleted the preference file (com.apple.mail.plist) Mail was then able to connect to my account and download. I was also able to Import email from a previous version of OS X and this mail was imported to an "Import" folder.

I am have a problem log into my iTunes account it tell me to verify but not send to my email

I am have a problem log into my iTunes account it tell me to verify but not send to my email

Hi Pat. Thank you for the response. I wanted to use the acrobat pdf to word transfer service. I am from London, Uk and I am visiting Cape Town, South Africa. I need for tickets purposes a document which is in PDF but need to work on it and transfer it to WORD as they do not accept any other format. Its all good I opened a new account and have now transferred the file. Thank you for the prompt response.

HT4436 my mom lost her ipad. can I log into her icloud account on my iphone 5

My mom has lost her Ipad. Can I log into her icloud account from my iphone 5?

What To Do If Your iDevice Is Lost Or Stolen
What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

Cannot log into MCP live account

I received an annual email reminder to log into my MCP account to keep it active.
When I tried to log in it told me that it appears that someone else is using my account and I need to verify my account.
The only problem is that the email address I originally used to create the account no longer exists so I cannot use that method.
The only other method is to then fill in a completely useless form that asks mostly irrelevant questions. In fact only one of the questions is relevant to me.
The other questions ask for:
Previous passwords I have used on the account - irrelevant (I have only used one password to my knowledge)
Details of emails I have recently sent from the account - irrelevant I don´t use the account to send emails
Folders I have recently created in my email account - irrelevant
Xbox live payment details - irrelevant - I don´t have an xbox live account.
So in all the "security" questions I am asked, only the name of my favorite pet is relevant.
Anyway I filled in the form as best I could and then got a response saying I hadn´t provided sufficient information to be verified.
How am I supposed to verify myself? This method of verification is pretty inadequate.
Any help would be greatly appreciated.

Hi, Vards0.
Do you know your MCP ID? You only stated that you have your email address used to log into the MCP site.
If you don't know your MCP ID, perhaps you still have a printed exam results from a passed/failed exam. This contains information that can be mapped back to your account. It won't have your MCP ID but it will have your Prometric ID.
If you don't have any printed exam results, perhaps you can still log into
http://register.prometric.com. After logging in, click Update Personal Information to view your Prometric ID, which may look something like SRxxxxxxx. This should give Microsoft Support enough information to map it
back to your MCP ID.
NOTE: Make sure the email address that you record on your profile on the Prometric site is the same email address that you will use to log into the MCP site. Most likely, Microsfot will have you create another Live ID (Outlook, live, Hotmail) account.
If you can't log into Prometric, call them. Here is the contact information for Microsoft exam candidates:
https://www.prometric.com/en-us/clients/pages/contact-numbers.aspx?client=microsoft
Gather all the evidence you can and then contact your Microsoft Regional Service Center. Their email address is
[email protected]
You can also call them on the phone. Please use the following web page to find the correct contact information for help.
http://www.microsoft.com/learning/en-us/help.aspx.
Again, have all your evidence ready.
This web page includes email and phone contact information for your geographic location so you can email or call them directly. They will help you get this figured out. Most likely, they will have you set up a different email address.
NOTE: This public forum is usually monitored by fellow IT professionals like you and me but not by Microsoft employees.
Good luck!
Best wishes, Davin Mickelson

Cannot log into my user account

After rebooting the MPro I am unable to log into my acount. The system comes up to the login screen and on entering the password to my account it thinks for a while and then cycles back to the login screen. If i enter a wrong password - system rejects it. I can log into guest user though

Symptom: After applying an update or some kind of instance where a shutdown occurred, upon rebooting, Mac OS X will demand a password for System.keychain. No password will ever work, not even root.
NOW FOR THE SOLUTION...
WARNING: This assumes that you are competent with the command line AND you have a working copy of OS X somewhere else nearby, preferably on an external disk partition. I'm not going to explain the basics of using the Terminal or how to access both of your systems at the same time. If you are afraid of screwing up, simply reinstall Mac OS X and say a few prayers that it will fix itself (assuming that another Software Update won't mess it up again).
The problem lies with a file deep in the bowels of OS X. It's /var/db/SystemKey. What it does is that it tells Mac OS X how to unlock the system keychain. It only knows the System.keychain specific to the computer, so if you import another System.keychain as a replacement, SystemKey won't know how to unlock it and you'll keep getting the annoying dialogs prompting for System.keychain's password.
So without further ado, this is how to stop the annoying dialogs once and for all:
1. AS THE ROOT USER, you will need to copy over /var/db/SystemKey from a known good system to your problematic system. Make sure that you preserve the permissions (0400). It is advisable that you are NOT booted from your problematic system.
2. If you have a good System.keychain, copy that over to /Library/Keychains on the problem system. If you accidentally deleted System.keychain, you can execute the following (again AS ROOT):
/usr/sbin/systemkeychain -C -f
This creates a new, working, empty System.keychain and effectively overwrites the old keychain.
3. Reboot to your system. You will be presented with different, more familiar (Change, Change All) dialogs. If you had any passwords saved in your list of preferred networks, just put them back in.
Tutorial: Resolving Keychain Issues
If you can't access your keychain, or forget your password If you can't get into your keychain file because you've forgotten your password or the keychain file appears to be corrupt, there are a couple of options.
First, if you've forgotten your password, you can use the "Keychain First Aid" utility to make the keychain password the same as the login password. This can be accomplished via the following process:
1. Open Keychain Access (located in Applications/Utilities)
2. Go to the "Keychain Access" menu and select "Preferences"
3. Click the "First Aid" tab
4. Make sure the "Synchronize login keychain password" box is checked
5. Close the Preferences window
6. Go to the "Keychain Access" menu and select "Keychain First Aid"
7. Enter your username and password
8. Click the "Repair" button
The second option is to completely delete your keychain then recreate it. This routine is useful if your keychain appears to be corrupt or otherwise inaccessible. This can be accomplished as follows:
1. Launch Keychain Access (located in Applications/Utilities)
2. Click "Show Keychains" in the lower-left corner of the window.
3. Select the problematic keychain from the left-hand pane.
4. Navigate to the "File" menu and select "Delete Keychain '(name of keychain)'"
5. Check all options for deletion and press "OK"
6. Create a new keychain by going to the "File" menu, then "New" and selecting
"New Keychain"
7. You can now make this keychain your default if you desire by selecting it, then
going to the "File" menu and selecting "Make '(name of keychain)' Default"
Login as root and perform repair In some cases, problems with keychains can only be resolved when logged in as the root user.
First, you want to enable the root user:
1. OS X Mountain Lion: Enable and disable the root user
2. OS X Lion: Enable and disable the root user
3. Mac OS X 10.6: Enabling the root user
4. Enabling and using the "root" user in Mac OS X
After enabling the root user, and logging in under this account, again open Keychain Access. First attempt repairs using Keychain First Aid, and failing that, delete then recreate the keychain as described above while logged in as root.
Persistently asked for stored passwords If you are persistently asked for passwords in various applications that you have specified should be remembered in a keychain, your "login" keychain may not be active for one reason or another.
Navigate to ~/Library/Keychains/ (this is the Library folder inside your user's home folder). Find the file named "login.keychain" and double-click it.
Failing that, select the "login" keychain within the Keychain Access application and make sure it is the default keychain by going to the "File" menu and selecting "Make 'Login' Default"
Turn off Keychain synchronization in applications having problems If specific applications are experiencing issues when accessing password-protected material, the Keychain may be to blame.
The above comes from an article published on MacFixit.com.

I need to get back into my itunes account after it was hacked

I need to get back into my itunes account after it was hacked several months ago.
I'd like to redeem a gift card and I set up a new password but it says my ID has been disabled

You ned to contact the iTunes Store and get them to do it.
How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.

I logged into my Acrobat account after months away -- where did my files go?

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