I lose my wifi and phone frequently, the internet company says it's my time capsule. What's going on?

I've only had the Time Capsule since the end of Dec. I frequently lose my wifi and phone, I've called
My service provider and they always say everything on their end is working and that it may be my wireless router. I don't know how to fix this. I have had some error messages show up on my MacBook Pro saying a backup wasn't done and that I need to reconnect my Time Capsule. Once I hit ok and re enter my password everything backs up again. I have no idea what's going on or how to fix it. Please help.

Is your main modem cable?? We need to know more to help.
Tell us the whole setup of your home network.. modem make and model?? Who is the ISP?
Is the main modem also a router? How is the TC configured?
The new TC (AC version) has been buggy with some cable modems.. particularly SB6121, 6141.
The ISP is more than likely correct.. your TC is simply unreliable.. if it is faulty you can return it and apple will replace it.. but it can also just be setup wrongly or the bugs have got you due to the particular combo of equipment.

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