I lost a file. It still appears in my "Recents" but I can't open it. Any ideas.

Please help. I just spent 4 hours creating a keynote. I saved it a few times, but now it is seemingly lost.

Thanks man, I eventually found it. When I was saving it for a 3rd time, my new MacBook Pro froze. For what ever reason after I quit the application bc it was non responsive, my file was moved into a folder in my trash can. I have a onetoone next week and will bring up my concern about this with them. Thanks again.

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Hi there, my iMac has automatically been deleting files from my thumb drive when I try to open them. The lost files aren'tin the trash or anywhere else I can think of. Any ideas?

Hi there, my iMac has automatically been deleting files from my thumb drive when I try to open them. The lost files aren'tin the trash or anywhere else I can think of. Any ideas?

If one drive works and the other doesn't that points the finger at the errant drive. They are cheap, replace it. To check formatting right click it in Finder and choose Get Info and look for Format type. Finally do you eject it when removing it or do you just pull it out of the USB connection?

I have turned photo stream off and sync i also turned messages off so that i only recieve them through mymobile number yet they are still appearing on my sisters ipod which shares my apple id any ideas why this is

any ideas

If you don't want that your sister reads your messages, on your sister's iPod, open Settings > Messages > Send and Receive, and unmark your mail addresses and phone numbers, so she won't be able to read any of your iMessages

My phone went blank. It still had 41% battery life. I have tried to reset by holding down the sleep button and botton on top until the Apple Icon appears but then after that, nothing. Any ideas?

I had just checked my phone and it had 41% battery life left. A few minutes later, it simply went blank and won't do anything. I tried reseting it by pushing down on the wake/sleep button and the button on top until the Apple logo appeared, but that didn't help. Any ideas?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

To turn on my ipod, I get an image of connection to iTunes, but when you update iTunes, nothing happens. I restarted the iPod manually several times peero still appears the same image. how I can make it work?

to turn on my ipod, I get an image of connection to iTunes, but when you update iTunes, nothing happens. I restarted the iPod manually several times peero still appears the same image. how I can make it work?

Restore the ipod

Excel file named 114d8000 appeared on my desktop and I can't move or delete it. What is it?

Excel file named 114d8000 appeared on my desktop and I can't move or delete it. What is it?

At the top of the iPad on the right. Here is a link to a diagram with the various buttons marked:
http://comp.uark.edu/~ssstalli/Instructional%20Website/ipad%20diagram.jpg
Cheers,
GB

Hello, I can see the Icon of my external hard on the mac os x 10.6.8 but I can not open it or view any file in the external hard

hello, I can see the Icon of my external hard on the mac os x 10.6.8 but I can not open it or view any file in the external hard
your prompt reply will be appreciated
thanks

Reinstall 10.6 again, but this time hold c boot off the 10.6 and erase the ENTIRE internal drive.
You do this by selecting the drive makers name and size on the left hand side, not the slightly indented partition underneath it.
If you erase and install 10.6 only into a parittion, say Macintosh HD, the you still have the hidden Lion Recovery Partition on the drive and it appears you already have 10.7
In the MAS, hold option and click Purchases to redownload Lion
FYI, you don't need to install 10.6 to reinstall 10.7, 10.7 can be reinstalled via the Lion Recovery, Command r boot.
See this for more info
https://discussions.apple.com/docs/DOC-3046

I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document

I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document...

Odonnells52 you will still need to install Adobe Acrobat Professional prior to being able to make edits to PDF or utilize Acrobat. By default the installation files have been saved to your download folder.
If you continue to face difficulties with the Adobe Download Assistant then please see Troubleshoot Adobe Download Assistant.
You can also download the installation files directly from Download Acrobat products | Standard, Pro | XI, X if you are unable to locate the downloaded installation files.

HT204291 Using Azul media player app on my ipad Apple tv will only display sound but not video from movies. Any ideas on a fix. I set mirroring to on but it still does not display video. It will display photos and video recorded from my iphone.

Using Azul media player app on my ipad Apple tv will only display sound but not video from movies. Any ideas on a fix. I set mirroring to on but it still does not display video. It will display photos and video recorded from my iphone.

Here are the steps for AirPlay:
Before starting Azul from your (running iOS 5.x/6.x) home screen where have have all your apps we need to turn on mirroring
On your iPhone 4S/5 or iPad 2 or 3, double-click the Home Button to view your recently-used apps.
Swipe all the way to the right to until you see the icon.
Note: If the icon does not appear, go to the "If AirPlay Mirroring is not visible or available on your mobile iOS device" section.
Tap the icon to see the list of available AirPlay devices.
Enable AirPlay Mirroring in this menu by tapping on an available Apple TV, then sliding the Mirroring slider to ON.
Now you should be seeing your iPad/iPhone on your TV.
Start up Azul now and using the settings icon on the top right corner go to the option that say "TV out" ON.
When you do that you will see an Orange screen
Now click "Done" and play the video you want to watch and it will AirPlay

TS1587 I tried everything, except for reinstalling the SO-DIMM memory modules. Still, my iMac will not wake up. Turning it on you can hear the fan run, but the display stays dark. Any ideas what to do? Thanks Maja

My iMac won't start up, or wake from sleep. I've tried everything, except for reinstalling the SO-DIMM memory modules. Still, my iMac will not wake up. Turning it on, you can hear the fan run, but the display stays dark. Any ideas what to do? Thanks!

Mac doesn't boot
Can you hear the fans and hard drive and see the white boot screen? Flashing question mark? The circle just runs and nothing happens? Only black screen and nothing else? These can be very helpful to diagnose the source of the problem. [1]
Flashing question mark [2]: This is usually a sign of a failed hard drive. This indicates that boot up volume can not be found.
Black screen: This is usually a sign of a failed logic board. There is no single reason for this and this may be caused by failed GPU, screen, CPU or RAM.
Circle of death/no circle/blue screen: This is usually a sign of a hard drive failure. This may NOT be a dead hard drive, just broken permissions or something
Gray screen/Apple logo/spinning gear or globe/prohibitory sign/folder with flashing question mark [3]: This could be a sign of faulty hardware but more likely a software issue, i.e. broken permissions, failed software update, etc.
[edit]
What to do
First, hold down the option key (also known as the alt key) just after you've pressed the power button. This should show all the available options to boot from, so if you have Windows installed through Bootcamp or a disk in your SuperDrive, you should be able to see them along with your OS X drive/partition. Select the OS X partition with arrow keys and press enter. Startup key combinations
If that doesn't help continue doing the steps from below:
1. SMC reset [4]. Shut down and unplug all cables including power cord for at least 30 seconds and then plug in power cord and keyboard/mouse.
2. PRAM reset [5]. Hold down option, command, P and R while booting. Start it when you hear the sound and don't let go before it reboots.
3. Safe boot [6]. Hold down shift while booting to boot into safe mode. If this works, open Disk Utility from Utilities and repair your permissions and verify the disk
4. Hardware test [7]. Insert the install disk (disk 1 in Mac which shipped with OS X 10.5.4 or earlier, disk 2 if shipped with OS X 10.5.5 or newer) and hold down "D" before the grey boot screen opens. Follow on screen instructions
5. Boot from install disk. Boot from the disk that came with your Mac. Hold C while booting. Select Disk Utility from top bar and repair permissions and verify the disk. Reboot normally and see if it works now.
6. Boot from another Mac (Firewire target disk mode). Connect the machines with a Firewire cable. Power on your Mac and press T. Select the other Mac's hard drive. Download the current OS X combo update. Run the combo update installer and select the drive that won't boot as the destination.
7. "Repair" OS X. Boot from the install disk as in point 5. and reinstall OS X. This should NOT erase any data, just replaces the system files which may have caused your booting problem. Now install the latest combo update for OS X and repair permissions on your drive with Disk Utility.
7.1. Install OS X into an external hard drive and then boot from it [8] and try to copy your data from the hard drive before proceeding. If you have done a backup recently, you don't have to do this.
8. Restore OS X from Time Machine backup. Boot from the disk that came with your Mac and choose the Time Machine restore option. This step will lose any changes made since your last backup but the system and your data will be put back to exactly as it was on that date.
8.1 Reinstall OS X. Boot from the install disk as in point 5. and select Disk Utility again. Now erase the whole hard drive and install OS X again. If you had a Time Machine backup and step 7 worked you don't have to do this.

I have Lightroom 3.6 and Camera Raw 6.6 but I can't open my CR2 files from my Canon eos 6D

Hi,
I have Lightroom 3.6 and Camera Raw 6.6 but I can't open my CR2 files from my Canon eos 6D
Lightroom doesn't show a thumbnail image and when trying to import it says the camera format isn't supported. But normaly Camera raw 6.6 should cover the Canon eos 6D
All help is welcome,
Thanks

No, the older versions are not free. If you upgrade you will have to get Lr5 unless you can still find Lr4 for sale somewhere as it has been discontinued by Adobe. You can also use the FREE DNG converter to convert the 6d files for use in Lr3.6.

ITunes quits when I'm trying to open it. I have installed the latest version and another user on the same Mac can use their iTunes when they log in. I have tried deleting iTunes and re-installing but it still won't open. Any ideas?

iTunes quits when I'm trying to open it. I have installed the latest version and another user on the same Mac can use their iTunes when they log in. I have tried deleting iTunes and re-installing but it still won't open. Any ideas? Thanks.

Hold down the option key while starting iTunes and make an new library. Will it open then? If so, you have a bad library. With the new library import the library.xml version of the file in your iTunes folder. This will make it 90% like before (some metadata are not identical, but I don't know which ones).
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451

I've upgraded to OS X10.8.2 but I can't open power pc files and applications

I've upgraded to OS X10.8.2 but I can't open power pc files and applications

Note that there's no such thing as "PowerPC files." PowerPC applications won't work on OS X 10.7 or higher, but the files created by those apps can still be opened if there is an updated version of that app. For example, if you have MS Office 2004, you cannot open any of those Office apps, and thus cannot open any of your Office documents. However, if you upgrade to Office 2011, or some other substitute (such as Apple's iWork suite or the free OpenOffice or LibreOffice), you will be able to open those documents again just fine.

I wanted to erase my file,cause I hv about 65 G in my user disk, but I can't open my file. need help

I wanted to erase my file,cause I hv about 65 G in my user disk, but I can't open my file. need help

The advice you've received previously seems pretty solid, so let's troubleshoot the problem.
evefromOz wrote:
PLease help tech unsavvy struggler. After a grey screen and damaged HD that will not repair I was advised to copy my HD and Leopard installation to a new drive, then erase the HD and reinstall. But now can't open anything as my password wont work anymore.
Let's concentrate on this portion of text only.
Gray screen: usually means non-woriking or uninstalled HD
Won't repair: makes perfect sense, since you no longer have access to HD
Advised to copy HD and Leopard installation to a new drive, then erase the HD and reinstall: This is the most important text. It seems you don't use a backup drive. And since your HD is damaged/not working, you need to do the following: (1) remove the faulty drive, (2) install the new drive, (3) when you turn on your MBP, you may need to erase the newly installed HD, and this is where you have the problems. Describe, in detail, what's happening on your MBP screen. Is it still gray? What message are you getting? Where is it asking you for a password, and when?
I'm intereste: since your MBP drive is dead, how are you accessing this forum?

I am in the middle of a job using CS 6, but at the same time opening the Creative Suite apps. I created an InDesign file in CS 6, saved it, and now I can't open it. I'm getting this message: Cannot open file because it was saved with a newer version of A

I am in the middle of a job using CS 6, but at the same time opening the Creative Suite apps. I created an InDesign file in CS 6, saved it, and now I can't open it. I'm getting this message: Cannot open file because it was saved with a newer version of Adobe InDesign CC (10.1). You must use that version or later to open the file." AARRGGHH! So how do I access the file?

Sounds like you opened and saved it in CC, so now you need to go back to CC and either complete the project there, or export to IDML to take it back into CS6.

I lost a file. It still appears in my "Recents" but I can't open it. Any ideas.

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