I "lost" a movie - "Mindhunters" and can't get it any more! No support!

I've never got the movie, but sometimes I am getting a reminder (!?!) podded to my iPad - but no way to get hold of that Message/Pod
So I tried to dowload the thing - no way - always says "already downloaded ...." but's not here! In iTunes (looking at my device from the PC) it is even showed on my device under Movies! But it was never there and I'm not able to start/see it in any other suitable way!
Trying to set that movie to the Wishlist produces Error (in German): "You have already bought that artikle.... .. got to Store-Menue and look for 'availiable downloads' there" - shot enclosed down.
The mising movie's not there! (and also not here). I tried to get any help - no way:
Support "Express Lane" does not allow me to enter any question from my Win7 PC - while anything else workes fine with iTunes etc. from that environment.
Perhaps somebody can help, or get the unrechable Support working, by sending a note about my question to them. You may tell them my Apple-ID - my E-Mail freely : ([email protected]), would be nice, thank you!
Chris

Try to perform a HARD RESET on the printer first. Unplug the power cord from the printer, and leave it out for 30 seconds. Plug it back in, see if it aligns and finishes the job.
After alignment, try to print a test page from the printer or make a copy. This job is to make sure that the HARDWARE of the printer is working correctly.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

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I "lost" a movie - "Mindhunters" and can't get it any more! No support!

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