I lost all apps after restored backup, what do I have to do with that?

After taken a refurbished iPhone from assistance I tried multiple times to restore it from iPhone iCloud backup but after started, inserted all the password, skipped a password request from an unknown account [email protected] (???) system told me that was unable to reinstall some apps and I would need to sync with iTunes..
Going on the restore stucks on photo download and all the folders with the apps disappeared one by one, so I no longer have apps on my iPhone, furthermore I needed to reboot the device to restart the photo download, that now is still on going.
Anyone can help ?
Nicola

anyone can help please ?

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