I lost all my color themes in the update from Kuler to Color CC.
When I went to use the Kuler app on my phone, I saw it is now Color CC. All of the color themes are gone! How can I retrieve them? I've logged into my Adobe acct and they are not there. Please help!
Please take a look at these steps below. Let me know if this guidance does not help.
If you have signed in to your Color (aka Kuler) app before, your themes are safe. Most likely, your themes are all synced to the Color service. Here’s how to find them:
Website: navigate to color.adobe.com and sign in. Click on the "My Themes" tab. Your colors should be showing up there. Note, at this moment in time, you cannot save themes from the color.adobe.com website directly to a library. This only works with the iOS application.
iPhone/iPad: if you aren’t seeing your themes, but you are signed in, the problem is most likely solved by switching the library you are using. You can do this by tapping the menu bar at the top of the theme gallery. From here, you will see a menu that allows you to select to either save themes to color.dobe.com or to a CC library. Your old themes are stored in the color.adobe.com option.
Desktop software: (I.e. Photoshop, Illustrator, inDesign) you can always find your colors on the Color Themes panel. This is located in Windows/Extensions/Color Themes for PS and ID. And, Windows/Color Themes for Ai. If you are looking for a color that you saved to a library from the mobile app, you can find this in Window/Library. Note, you must have the most current versions of PS, AI, and ID for this to work.
If you have never signed in to the app before, you themes are not saved. The only option you will have, at this point, is to restore your phone from a back-up via iTunes. Note, we’re working to release a new update that will allow users to carry themes forward to the updated version. And, I’m really sorry about any problems this may have caused. In this case, please send me an email directly and I'll do whatever I can to help you. [email protected]
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