I lost my address book when I installed Mountain Lion and have not been able to recover it. WHen I type in a name in an email the address shows up, so I know it is in there. How can I restore my address book?
I don't know how to do this. I typed the question in the bar above, but apparently need to type it again here. I lost my entire address book when I installed Mountain Lion and have been unable to recover it. I know the information is in there as when I type in someone's name in an email the address always shows up right away. How can I find the information for my contacts and restore my address book? Do I need to go to the Apple Store that is 2 hours away and have an expert help me or can I find out how to do it online for free myself?
The auto-complete in Mail addresses comes from two sources: (1) The "Previous Recipients" list, which can be viewed via Mail > Window > Previous Recipients. (2) Your Address Book (now called "Contacts").
If you did in fact lose your Address Book - are you sure you don't have "Contacts" in your Applications Folder? - It sounds like you are getting addresses from source (1). If you did in fact lose your Address Book (now called "Contacts" !!), you will have to restore it from a backup.
charlie
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help please
Cor-el.
This does not work. I have tried these options. I need another method (IE: firefox sends me a file with all my bookmakrs). Why did my bookmarks disappear in first place? This is outrageous. I am very disappointed with it - this is it for me with this browser and if I have to I will make sure to share this on the internet as much as I can.
I have been a customer for a long time. But I have lost some very important information without doing anything, but trusting my ex-prefered browser. -
Since installing OS X, I have not been able to use PrintMaster program. Is there a solution?
Since installing OS X, I have not been able to use PrintMaster program. Is there any solution to the problem listed below:
PrintMaster 2012 Platinum <4.0.0.230> encountered the following error:
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessor Impl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructor AccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at com.storyrock.framework.Builder._main(SourceFile:211)
at Application.main(SourceFile:17)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at apple.launcher.LaunchRunner.run(LaunchRunner.java:116)
at apple.launcher.LaunchRunner.callMain(LaunchRunner.java:51)
at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
Caused by: java.lang.NoClassDefFoundError: quicktime/std/movies/Movie
at com.storyrock.ui.TreeDialog.addContent(SourceFile:1127)
at com.storyrock.framework.AppFrame.<init>(SourceFile:565)
at com.storyrock.ui.TreeDialog.<init>(SourceFile:148)
at Application.<init>(SourceFile:12)
... 13 more
Caused by: java.lang.ClassNotFoundException: quicktime.std.movies.Movie
at java.net.URLClassLoader$1.run(URLClassLoader.java:202)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:190)
at java.lang.ClassLoader.loadClass(ClassLoader.java:306)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:301)
at java.lang.ClassLoader.loadClass(ClassLoader.java:247)
... 17 more
If this situation persists, please visit the technical support website at http://www.printmasterpacks.com/support
Is there a solution?Found the answer. I wasted a bunch of time trying a whole bunch of different things like changing my security settings to allow apps from Everyone, turning off my firewall, downloading a newer Java, etc.
I finally contacted Printmaster support and they said that Printmaster 2012 Platinum (and ALL VERSIONS of Printmaster other than their newest one) will simply not work with Yosemite. Even their newest one (called Printmaster V6 Platinum) won't work unless you download a fix. Here is the entire response that they sent me. I've had Printmaster 2012 Platinum for several years so it will cost me $10 and some effort (calling them AND sending an email with a photo of the box and disc...and then paying them) to get a version that will work.
"Thank you for contacting Customer Support.
Unfortunately with the release of Mac OSX 10.10 Yosemite PrintMaster is experiencing issues with this new operating system. We have created an update for PrintMaster v6 Platinum our current release of PrintMaster.
We are pleased to let you know that the update for the Yosemite incompatibility is available as a download. Soon we will also have available on a DVD format. We are hoping to release the DVD format by the end of March, 2015.
If the download is acceptable as a replacement, please contact our Customer Service team at 1-800-395-0277 between the hours of 8:00AM to 5:00PM CST, to order the download. Mention the case number in the subject of this email. They will require proof of purchase, so please be ready with that information. Continue reading for more detail.
The following options are available to get the update to PrintMaster v6.
If your purchase was within the last 90 days:
Owners of PrintMaster 2012 or older can obtain a free download, or if you want the DVD shipped to you we will send the DVD for the cost of shipping (prices vary on your location – only within the US and Canada) as long as the program was purchased in the last 90 days with a receipt showing the purchase date.
If you would like the download option, please send your request along with:
Your mailing address and phone number.
Copy of the receipt showing the purchase date to be under 90 days.
We can then process a no charge download order to be sent to you via email. If you would like to have the DVD shipped to you please contact our Customer Service team at 1-800-395-0277 between the hours of 8:00AM to 5:00PM CST. If your purchase was more than 90 days ago:
If the program was not purchased in the last 90 days, we can offer the download at the replacement cost of $10.00. If you want the DVD shipped to you the cost would be $10.00 plus shipping and handling (prices vary on your location – only within the US and Canada). Please contact our Customer Service team at 1-800-395-0277 between the hours of 8:00AM to 5:00PM CST to place the order.To receive this exchange, we require proof of purchase.
Please provide your order number for purchases made directly from Encore.com or Broderbund.com.
For purchases made other than at Encore.com or Broderbund.com please reply with the proof of purchase attached to a reply email. Proof of purchase can be a copy of the receipt or a copy of the front of the box and the disk.
NOTE: We are unable to view images inserted into the body of the email, the file must be attached to the email for us to be able to view it." -
How can I move someone's hair from one photo to another and place it on another person? I have gone through every instructional video you have and have not been able to master this
Open picture B, the one you wish to select the hair from to add to the picture.
Use one of the selection tools, e.g. selection brush, lasso tool, to select the hair. You will see an outline ("marching ants") once the selection is complete
Go to Edit menu>copy to copy the hair to the clipboard
Open picture A, then go to Edit>paste
Use the move tool to position the hair from picture B.
In the layers palette you should see picture A as the background layer, and the hair (B) on a separate layer. -
I just bought a new iPad air and have not been able to download kindle app to read my books. When I type kindle on my iPad app page, kindle app does not appear. What do I do to get this app into my iPad air?
Hi norlowski,
Do you already have the Kindle app downloaded to an iPhone or another iPad? Do you have "Automatic Downloads" turned on under Settings>iTunes & App Store for Apps on your iPad?
You might want to try touching and holding the Kindle App option in your Purchased list, and when it highlights, let go, and it will go to a a detail page for the app with another "Open" option on it. See if it will open from there.
If you do have Automatic Downloads turned on on the iPad, turn it off, and then go back to purchased to see if the Kindle is still showing as "Open".
Post back with results!
Cheers,
GB -
Since I have changed from Windows 7 to Windows 8.1, I have not been able to start up Photoshop Elements 9! or Premiere Elements 9! The menu starts up alright, but the programs don't start when I press any buttons. How do I fix this problem?
If Layers is greyed out it possibly means that you are in Quick Mode. Select 'Expert' and all the options should become available.
Try permanently associating psd files with C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe and see if that fixes the issue. Instructions here - http://windows.microsoft.com/en-gb/windows-8/choose-programs-windows-uses-default.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks. -
Ever since I installed Lion, I have not been able to print wirelessly
Ever since I installed Lion, I have not been able to print to my Brother MFC-7840W. It shows in System Preferences, and says "Ready", but when I try to print I get a "cannot connect to device" message. Also in the printer utility it says bonjour malfunction. I have installed the most current drivers as well. Also, all other computers (PC's) on the wireless network are not having any problems printing! Help! I hate it when the household PC lovers mock me!
The Bonjour Multifunction entry under Kind simply indicates that both the printer and scanner queues will be created for the single queue, the same that happens when the device is connected to the Mac via USB. I see the same thing with some Canon AIO's and it doesn't stop the Mac from printing.
With you mentioning that a direct connection also fails, then it suggests that there is an issue with the driver or the printing system. A reset of the printing system is a good starting point. This will require you to create the queue again, but not install the printer drivers. And try it first with the USB connected printer before trying it on the network.
If the direct connection still fails after the reset then the drivers could be a cause. Other Brother owners mentioned having problems with printing after a recent Brother update. From memory they found they had to get a CUPS driver from the Brother web site to resolve the symptom. -
I purchased a replacement PC and have not been able to install/activate my Adobe Acrobat 7.0 Professional. Any suggestions?
You need to install a special version using a special serial number... see the following:
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l -
I have tried everything I know to retrieve the iPhoto Library app. I detest this new Photo app, which obviously wasn't designed with photographers in mind. I desperately need help in retrieving the old app and have not been able to do it so far. I have gone to my app folder and tried to update my iPhoto Library. I have gone to my trash and brought it over to my desktop and still cannot use it. Please help!
Try this fix discovered by User photosb189:
From Finder, hold down the option key on your keyboard and click on the Go menu at the top of the screen
Select Library from the drop down menu
Then navigate to Application Support > iLifeAssetManagement > assets
Right click on the 'sub' folder and choose Compress
Drag the resulting zip file to your Desktop (as a backup)
Go to your System Preferences and choose iCloud
Turn OFF the iCloud Photos option
Go back to Library > Application Support and DELETE the iLifeAssetManagement folder
Now, in System Preferences, turn the iCloud Photos option ON
iPhoto should now be able to launch. Give it enough time to re-download your Photo Stream content. if you are missing any of your My Photo Stream photos (more than 30 days old), unzip the sub folder on your desktop and drag that into iPhoto. -
I updated my ipad mini to iOS 6.1.2 and have not been able to udate my apps in the AppStore since. It say I have updates available but the page remains blank. I have tried switching the unit off and on and to no avail. Can anyone help?
Try this:
1. Close all apps in the Task Bar. Double-click the Home button and hold apps down for a second or two. Tap the minus sign to close app.
2. Hold the Sleep and Home button down until you see the Apple Logo. -
Just had a fatal crash of my new 1TB fusion drive on my 3 month old Imac 27". Is there anyone elese having this issue? And have you been able to recover data from that Crashed Fushion Drive?
Since it's a new machine, contact Apple's Support, formerly Apple Express Lane and let them deal with it.
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I have not been able to use my digitalPersona v4.11.3826 (fingerprint login) since I downloaded firefox 4.0.1. Will this be incorporated to the add-ons or if not, can you tell me what the easiest way is to go back to using the older version of Firefox?
EgisTec, who now provide the HP Simplepass application, have made an update of the scanner software for Firefox 4, for details see https://support.mozilla.com/questions/814397
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I also notice when using a search from the tab on the far right say where Google is that I does not begin a search. When I use a secure email program the normal new window or tab that would open to type the message opens but remains blank. and will not load.
The server we are connected to crashed soon after I down loaded the new update for Mozilla Firefox. It has been replaced with a new one but I still have the above problems. I prefer to use only Firefox and would apreciate being to utilize the program as I did before. I am not happy with the problem with the new update. Or at least that is how it seems to me.# Quit Firefox.
# Create a backup copy of your profile folder in a safe location.
#* [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]]
# Uninstall Firefox and delete your Firefox profile folder as well (NOT the backup copy you created earlier).
#* [[Uninstall Firefox from your computer]]
# From the following page download and install Firefox 16, which is the last version that runs on Mac OS X 10.5.
#* [[Firefox no longer works with Mac OS X 10.5]]
# Import your bookmarks from the automated backups found in the backup copy of your profile folder. They're in the /bookmarkbackups subfolder.
#*[[Restore bookmarks from backup or move them to another computer]]
Note that both your operating system and browser expose your system to security vulnerabilities because they're outdated.
* https://www.mozilla.org/security/known-vulnerabilities/firefox.html -
I have downloaded firefox for my MAC OS X Lion, just purchased in December, and have done so several times but when I try to install it per the directions, nothing happens. The file that shows up says Alias in my applications and your instructions to Eject Firefox from the menu are not clear to me. Firefox does show up in the "Window" box but that's the only place it says firefox. Whenever I click on the folder, it seems to be emily. This installation process just doesn't seem to be working or either I'm not understanding it.
You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else. -
Is there a fix or upgrade to deal with the many problems I am experiencing since I installed Lion? I can no longer utilize Time Machine (Does not see the back-up drive); my wireless mouse does not work properly; my iMac has slowed down considerably. I am reminded of having a PC machine again. Bummer!
Either downgrade to Snow Leopard or try reinstalling Lion.
Reinstalling Lion Without the Installer
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.
Downgrade Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner 3.4.1.
If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions. If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.
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