I lost my internet connection during an itunes upgrade and now my phone is stuck
during an itlunes upgrade session, my phone stuck without upgrading what can i do to release the session and start over
You didn't say what kind of computer or operating system you have, which makes it harder to make suggestions, but I'll try anyway.
If it is a Windows computer open a command window in Administrator mode (I can't tell you how to do this without knowing the OS) and type:
netsh winsock reset
Then reboot the computer and connect the iPhone. If it still doesn't activate find the hosts file on your computer, and delete any lines that contain gs.apple.com. Again, the procedure for doing this varies with computer type and operating system.
Similar Messages
-
I have tried to update my iphone and when it come to the sync part my iphone 4 turn off and is now stuck on the connect to itunes symbol. i have tried to restore it and it keeps telling me my internet timed out which its wireless so it cant have. can anyone help??
Connect to iTunes and follow the information from this support document http://support.apple.com/kb/HT1808
-
I am not sure what to do. My iphone 5, is nto working after I updated itunes,, it appears I lost all my stuff. Not sure if I should contact Apple or AT&T?
Contact Apple: http://www.apple.com/support/contact/.
-
My cord failed during sync to an update and now my phone is stuck on the apple symbol but there is a empty bar under it. I tried to turn off the phone but that didn't work and the iTunes onn my computer isn't picking up the device at all. Whats wrong? How do I fix it?
My cord failed during sync to an update and now my phone is stuck on the apple symbol but there is a empty bar under it. I tried to turn off the phone but that didn't work and the iTunes onn my computer isn't picking up the device at all. Whats wrong? How do I fix it?
-
started the newest update for my phone but when it started installing it to the phone, a error message showed up and now my phone is stuck in recovery mode and itunes wont recognize it. what do i do?
Any numbers or other details on the mesages given?
Did you try to connect in recovery mode again? iOS: Unable to update or restore
In case your network connection timed out, check your security software settings: iTunes for Windows: Troubleshooting security software issues -
when i try to activate itunes on my iphone it continues to say "We're sorry, we are unable to continue with your activation at this time." and now my phone has stuck. what happened?
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
I tried to install the new iOs 7 on my iphone5 and itunes shut down before it completed and now my phone is stuck on with the apple and a line under it.
Hello roch23
Check out the article below to get you back up in running.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I hate this process it takes forever and 5 times now it has said that it's lost the internet connection..... I even tried keeping the screen active the whole time as well.
Any suggestions?Any luck? What did you end up doing?
-
I need help after a software update, anyone else with similar problem????
Today I went to recharge battery, iTunes pop-up indicated new software version.
I OK's the download and now the phone does not appear to be working. I've tried holding down home key and power switch for 10 seconds.
My display shows pic of a connector with an arrow pointing at the iTunes icon. No other response from phone.http://support.apple.com/kb/TS1538
-
Hello
just did the the new upgrade and now half of my songs are not playing. A screen appears and says you need to search for your music in folders. What the heck happen with this ? Anybody have any issues too?This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2 -
WiFi self assigned IP and no internet connection after OS & iTunes upgrade
I have two likely related issues that started as a direct result of upgrading to OS X 10.8.5 and/or iTunes 11:
Starting tonight, after upgrading my OS and iTunes I am no longer able to use Home Sharing between my iMac and Apple TV. Apple TV is logged in to my network and Home Sharing is on, on both devices (signed in to the same account), but Apple TV says Home Sharing is not connecting to my iMac. My iPhone 5 is also not showing a Home Sharing connection.
I've restarted both my iMac and Apple TV several times. Logged in and out several times. Turned Home Sharing off/on several times, power cycled and reset my network modem once.
While trouble shooting my Home Sharing connection I noticed that under my Network settings, Wi-Fi is yellow instead of green and reads "Self-Assigned IP... Wi-Fi has the self-assigned IP address xxx.xxx.xxx.xx and will not be able to connect to the Internet.".
When I go back to Apple TV I've found that althought it's connectted to my iMac through WiFi and I can see my purchased movies I can't view them becasue there is no connection to the iTunes Store (no internet coinnection through WiFi). But my actual network connection on my iMac is just fine.
So it seems that my new OS or iTunes upgrade has caused my WiFi to no longer allow an internet connection across teh wireless network.
Can anybody here tell me why that would happen and how can I fix it?
Any help is greatly appreciated,
DavidBack up all data before making any changes.
Step 1
Take all the applicable steps in this support article.
Step 2
If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
If the application called "Bluetooth Setup Assistant" is running, quit it.
Step 4
This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
Triple-click the line below on this page to select it:
/Library/Preferences/SystemConfiguration
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Reset the System Management Controller.
Step 6
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
I lost my internet connection on my airport extreme and can't reconnect
After a power outage I lost my network connection and my base station and I can't reconnect. I don't know what to do. I went to airport utility but it can't find my devise. What am I doing wrong?
Temporarily, connect a spare Ethernet cable from your Mac to one of the LAN <-> ports on the AirPort Extreme.
Power down both the Mac and AirPort Extreme, then restart them.
Open AirPort Utility to see if communciation has been re-established.
Once you have made any adjustments and Updated, you can disconnect the Ethernet cable. -
I am trying to update my phone and the phone is frozen on a screen that has the itunes symbol and the computer connection showing.
I did not have itunes on my computer.
So I downloaded itunes set up which took an hour or so.
Now what do I do?Please check 2 things in your computer.
1. Right click 'My Computer' => Manage => Services & Applications => Services. Look for Apple Mobile Service at the top. Status must be STARTED. If stop, please start it.
2. Open iTunes in computer. For Windows 7, go to iTunes Store => Authorise this Computer => key-in your Apple ID and password when prompted. For Windows 8, press ALT and S together. A pop-up window would show information of authorising computer. Click Authorise this Computer => key-in your Apple ID and password when prompted.
Good luck -
Tried to sync to new itunes and now my phone is stuck in emergency call mod
Okay, Ive tried for hours and need help! I tried to update my 3G to the new itunes. Since then doing so, im getting an error message that reads "We cannot complete your iTunes store request. The network connection times out." I trouble shooted and followed all the prompts it said to fix the issue, have unplugged and restarted, and now the only thing the stupid phone does is give me the "emergency call" screen! I set it to factory settings before downloading the new software.. Haven't seen another screen for hours! I'm getting frustrated.. Any thoughts? Someone? Please!!!
You should try to put the phone into Recovery Mode so that iTunes can restore it.
1. First, make sure that your computer has an active internet connection (you can open the iTunes Music Store and make sure you can navigate around as a way to check your internet connection).
2. Turn the phone off (hold the top button until the slider appears, then drag the slider).
3. Hold down the Home (round) button while you connect the USB cable to the iPhone. The USB cable should be connected directly to a good USB port on your computer, not on a USB hub, monitor, or keyboard.
4. Continue to hold the Home button down until the Recovery Mode screen appears (it looks like this: http://tinyurl.com/mhsje5 )
5. When you see that screen, release the Home button.
iTunes should tell you that it has detected an iPhone in Recovery Mode and that you must restore it.
iTunes will probably give you the option to set it up as a new phone or restore it from a backup. Choose setting it up as a new phone. -
ITunes upgraded and now crashes computer
I upgraded to the new 7.0 iTunes and for about 10 minutes it worked fine. I then changed my library view to the screen the shows the "jukebox-like" images of the album cover. Just a couple of minutes in that view froze my entire computer and now iTunes will not work at all! I've tried uninstalling the program and then reinstalling it and I've gotten nowhere! I don't get any error messages either. iTunes will open but it will show up with a completely black screen and the only thing showing is the part at the bottom right hand corner where the album artwork should be. I've been trying to figure this out, but I can't! Does anyone have any suggestions?
I then changed my library view to the screen the shows the "jukebox-like" images of the album cover. Just a couple of minutes in that view froze my entire computer and now iTunes will not work at all!
even though you're not getting an error message, let's try working through the suggestions from the following document:
iTunes 7 for Windows is unable to display album covers in Cover Flow
Maybe you are looking for
-
Hello everyone, I created following calculated member in MDX query. I am using it in one of the report parameter in dataset (single select dropdown list as report parameter). WITH MEMBER [Measures].[ParameterCaption] AS CoalesceEmpty([Customer].[Nati
-
Export Index from PDF Portfolio
I need to compare two large PDF Portfolio documents. From what I can tell, there is currently no third party software around that will do this so I'm trying to figure out a way around it. Each Portfolio that I'm working with has over a thousand email
-
Hello, Wanted to know in Seeburger AS2 Recv Adapter : while authneticating : what is realm field? Realm signifies ? Thank You
-
WL10 client application calling webservices over 2-way SSL
Using WLS 10.0, we are having great difficulty getting 2way SSL working with web services. In particular, we are having problems in cases where our application running on WL10.0 is on the client end of the 2way SSL connection to a web service deploye
-
Do the Cache, CacheStore, and CacheLoader all need to run in the same JVM?
do the Cache, CacheStore, and CacheLoader all need to run in the same JVM? Any help is appreciated. Thanks.