I lost my phone had everything backed up on icloud.got my new phone,went to retrieve my photos but it duplicated a certain amount therefore used the free 5 gb of data. purchased 16gb then but cant see my old photos or old iphone on icloud account

I lost my phone had everything backed up on icloud.
got my new phone,went to retrieve my photos but it duplicated a certain amount therefore used the free 5 gb of data. purchased 16gb then but cant see my old photos or old iphone details on icloud account. it only shows the certain amount that duplicated but no old phone details or old photos.
gutted all travelling photos

If you have a backup of your old phone, the backup should include your camera roll photos. Restoring the backup should recover them. This explains how to restore an iCloud backup: iCloud: Restore your iOS device from iCloud.

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HT1386 I recently updated and restored my Iphone on a Mac. My music was erased, therefore, I am trying to sync all of the music from my computer into the iPhone, but it says that I need to use the original computer/itunes in order to sync, but it is the s

I recently updated and restored my Iphone on a Mac. My music was erased, therefore, I am trying to sync all of the music from my computer into the iPhone, but it says that I need to use the original computer/itunes in order to sync, but it is the same computer and iTunes account. The error reads: The iPhone, "Name" is synced with another iTunes library. Do you want to erase this iPhone and a sync with this iTunes library? If I click "Erase and Sync," will it delete my contacts, apps, etc?

The following may help: iOS: Device not recognized in iTunes for Windows

HT201407 When I did the latest update, my phone was wiped out completely. My laptop that I had everything on, crashed. I have a new laptop, tried to update on it and of course i couldn't without deauthorizing my account then reauthorizing. I need help!

When I did the latest update, my phone was wiped out completely. My laptop that I had everything on, crashed. I have a new laptop, tried to update on it and of course I couldn't without deauthorizing my account then reauthorizing. I need help! I want my ringtones and picturesd back, and can't get them. Does anyone know how to do this given my situation?
Thanks!

cathorio wrote:
I recently changed my lap top. My problem is the new lap top won't accept my apple I D it asked me to sing up for a new one which I did.
I am puzzled by this. The laptop doesn't need the Apple ID - but iTunes does. I could be missing something but ....
Why would you not be able to use your existing Apple ID and iTunes account on a new laptop? If you authorized the computer - you should be able to use your existing account - unless you already had 5 computers authorized with the existing ID - and that was why iTunes would not accept the ID. However, I'm sure that you would have received a popup message from iTunes telling you that you had reached the limit.
I just received a new MBP and my daughter did as well. My entire family shares an Apple ID and we had no issues at all with my Apple ID and iTunes on our new computers and I did not have to sign up for a new account. Did you even try the old ID?

I just got a new phone and deleted everything from my old one even my icloud and now on my new phone it says i have two devices on my icloud. i need help it wont let me delete my old phone from my icloud

so i got a new phone and i am using my icloud on tht new phone but itb says i have two devices on my icloud. i am trying to delete my old phone on my i cloud but it wont let me. i got an email saying that because in deleted my icloud from my old phone now i no one can delete it from the icloud account or try and find it. so *** do i do. and hown i can i delete my storage so its not to full because now my stuff cant be backed up

Settings>iCloud>Storage and Backup>Manage Storage. Select the phone that doesn't say "this phone" then scroll down and choose Delete Backup

I have got a new phone and my old phone was wiped. I backed it up but where do i find my contacts list on iTunes? Or should i be looking somewhere else?

i have got a new phone and my old phone was wiped. I backed it up but where can i find all my contacts?

Unfortunately your other contacts may be lost. Contacts are not saved in iTunes; they are only synced with iTunes to a supported program such as Outlook or mac Address Book. If you don't have these, there are other options for backing up your contacts such as syncing them with iCloud or another service such as Google. Syncing only partially saves contacts in the backup in order to preserve your favorites and recent call lists; it can't be relied on for backing up your entire contact list.

I restored my ipod, when I went to put everything back on it, I got a message that said, "an error writing to the device, can not sinc. Then it said the required disc can not be found. Now what do I do, I have all of this music and apps that I can't get

Before I restored my ipod, I backed it up then I updated and restored. The problem is when I went to put everything back on it, I got a message saying that an error writing to the device, can not sync. Then another message appeared saying that "the required disc can not be found. Now what do I do?

Try resetting the iPOd. Nothing will be lost.
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Also, delet the iPod Phot Cache folder for the second error. For its loation see:
iTunes: Photo sync creates iPod Photo Cache folder

I upgraded to 20gb iCloud but it isn't enough to back up. I get constant error messages saying there is no backup space and I've not been able to use the upgrade. Apple promised to refund then didn't. Please help is there anyway I can use this space?

Please see the subject line thanks
I upgraded to 20gb iCloud but it isn't enough to back up. I get constant error messages saying there is no backup space and I've not been able to use the upgrade. Apple promised to refund then didn't. Please help is there anyway I can use this space?

If you were told they would refund the price for the iCloud storage - Contact AppleCare and ask to speak with a senior advisor. Have the case number for the promised refund available.
If you are trying to update your device, but you don't have sufficient space to download and install the update, you need to delete content from your device. Buying storage in iCloud does not add space to the device which is what you need.
You can always update using a computer with iTunes installed - this method is faster, and will allow you to make a backup on the local computer (Local backups restore faster than iCloud backups).
HTH

I had no idea Aurora used the same actual App Data file as it's own source, I thought it was just emulating Firefox. I unistalled it and lost everything...

I had installed Aurora 21.0a2 some time last year and had only used it once. I recently uninstalled it and without knowledge that it used the same exact App Data files as Firefox does, so I removed all data. Now I have lost 100's of bookmarks... I do backup my system often but not my browser data, I had only once made a copy of my Firefox data in August 2013, so I was able to copy and paste that info, which had maybe 35-40% of my bookmarks...
I had tried Windows Recovery a couple times, it says it wasn't able to restore the data successfully each time. I had also tried Recuva, not really sure if it found the file I was searching for, so I would kindly ask any of the Forum Mods or users who would suggest this method, what "file" exactly should I search for.
I had been searching for ".default" and ".defaults" files, and any other data relating to Firefox but with no success.
Do I really have any options of recovery or ....?

You should never choose to remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
You will have to try to recover a recent JSON backup (bookmarks-####-##-##_xxxx.json) in the bookmarkbackups folder of that removed Firefox profile folder with Recuva or another undelete utility.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
*http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

I a got a new phone and backed all of my stuff on to the new one can I now delete the old phone backups off I cloud without deleting the content from my phone?

I a got a new phone and backed all of my stuff on to the new one can I now delete the old phone backups off I cloud without deleting the content from my phone?

Yes, absolutely, but before you do, give yourself three or four days to verify that you have everything on the new phone. You also probably will not be able to delete old backup for three days anyway, I have heard that Apple places server in three days lock out after restore from backup initially started.

HT201272 I purchased an audiobook from iTunes On my iPhone. I got a new phone and after the back up, the books I downloaded were not there. iTunes wants me to repurchase the books I downloaded. Is there a way for me to Redon load my already purchased b

I purchased an audiobook from iTunes On my iPhone. I got a new phone and after the back up, the books I downloaded were not there. iTunes wants me to repurchase the books I downloaded. Is there a way for me to Redon load my already purchased books?

Hi..
On your new iPhone tap Settings > Store.
Make sure Books is turned ON.
You shouldn't need to re purchase the book > Downloading past purchases from the App Store, iBookstore, and iTunes Store

Had an itunes account I shared with family. opened a separate account when I got a new phone but can't transfer my music library. How do I delete new account and go back to original shared account?

I had an itunes account I shared with my family. I opened a separate account when I got a new phone but cant't transfer my library of music. I want to cancel new account and go back to original shared account. How do I do this?

Content is permanently tied to the account it is acquired with.
Apple ID's cannot be deleted.
Simply sign out of the undesired account and stop using it. Sign in with the desired account.

How do i get photos from my old phone(which i no longer have) on to my new phone i backed them up i dont know how to access them though

how do i get photos from my old phone(which i no longer have) on to my new phone i backed them up i dont know how to access them though

Hi Hannah,
Welcome to Apple Support Communities.
The article linked below will walk you through restoring the iPhone from a previous iCloud or iTunes backup.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Restore from an iCloud backup
If you have a new iOS device, or if you need to restore your iOS device to resolve an issue, follow these steps.
Follow the initial steps in the iOS Setup Assistant (select your language, and so on).
Select Restore from iCloud Backup when the assistant asks you to set up your iPhone (or other iOS device).
Select the backup you created earlier.
You can restore a backup only by using the iOS Setup Assistant.
If you've already set up your device, you can erase all current content to go through the iOS Setup Assistant again. Tap Settings > General > Reset > Erase All Content and Settings. Do this only if you already have a backup, because this step will remove all current content from your device.
Use iTunes
Restore from a backup
If you have a new iOS device, or if you need to restore your device to resolve an issue, follow these steps:
Connect your iOS device to the computer that has your backup.
Make sure this computer has the latest version of iTunes.
Choose File > Devices > Restore from Back up.
If you're using iTunes 10.7 or earlier, right-click the device from the list and choose Restore from Backup.
-Jason

HT1476 I got my new phone in Dec and just now had the time to sync it. I was given the option of using as a new iphone or restoring to a previous and I hit restore and now everything i dwn loaded over the last few months is gone. What can I do?

I got my new phone in Dec and just now had the time to sync it. I was given the option of using as a new iphone or restoring to a previous and I hit restore and now everything i dwn loaded over the last few months is gone along w all sms and photos. What can I do?

Well, unless you made a backup BEFORE you hit the restore button, your data is gone.

I backed up my phone. Got a new phone. Should I delete old backup since I need the storage? Will I lose anything?

I backed up my phone. Got a new phone. Should I delete old backup since I need the storage? Will I lose anything?

I would restore the new ios device with the old backup it would make the new device have the same data as the only without it causing problems

Hey apple users. if i deaktivate my iphone because i got a new phone, can someome else put thier sin card in my old iphone and then it will work again? or does the phone stop working all together if i deactivate the phone on the support page?

hey apple users. if i deactivate my iphone because i got a new phone, can someome else put thier sin card in my old iphone and then it will work again? or does the phone stop working all together if i deactivate the phone on the support page?

Do this first:
http://support.apple.com/kb/HT5661
Then whoever gets the phone just sets things up again using their Apple ID.

I lost my phone had everything backed up on icloud.got my new phone,went to retrieve my photos but it duplicated a certain amount therefore used the free 5 gb of data. purchased 16gb then but cant see my old photos or old iphone on icloud account

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