I lost some music and I want to know how to get it back.
We have 2 iPhones and an iPod Touch all linked to the same iTunes account. When one of us downloads music and apps to the different devices, it does not always download it to our PC when we plug in. Some of the albums show up on the PC iTunes account, but won't let us play them. Now I have downloaded the latest software update for my iPhone and all my music that I had downloaded to the phone is gone and it cannot locate it. How do I get the albums back with out having to purchase them again? We have started to only download things on the PC and just plug the device in to add the items. I just want to know what to do about the previously purchased items.
You get one download only.
It has always been very basic to always maintain a backup copy of your computer files/docs/pics/music/etc.
Use your backup to put everything back.
You can try contacting itunes support and asking for an exception, but they are under no obligation to allow it.
http://www.apple.com/support/itunes
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