I love my iPhone and have had it for 2 yrs. but since late Wednesday night my volume and sound have not worked. After visiting 2 different stores 4 times, apple store and calling 6 times I have been told verizon was down and would be contacted but haven't

why is this?

First you must send a follow request to the Verizon rep. They must approve it. They must also send you a follow request which you must approve. At that time, you can send a DM to the rep.
With that said, I am not sure who you should send the follow request to. The signature at the bottom of the rep's message says michelleh_vzw yet the userid of the post says yoseft_vzw.
I suppose I would try sending one to michelleh_vzw first since they signed the post. You can do that by hovering your cursor over their userid which I have included in this post and clicking on the "Follow" button in the dialogue box which opens up while you are hovering the cursor over the userid. Then you can only wait for them to respond before you can do anything else.

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I recently had my computer stolen and not my purchases from I tunes store were backed up. I've been told there is a way that I can re-download my missing tracks from the store without having to pay for them again. Is this true, if so, how do go about it.

I recently had my computer stolen and not my purchases from I tunes store were backed up. I've been told there is a way that I can re-download my missing tracks from the store without having to pay for them again. Is this true, if so, how do go about it.
Many thanks
Arkadi de Rakoff

Unfortunately, redownloading of past music purchases isa still in beta test and only available in the US right now.
It's due for everyone this fall. Downloading past purchases from the App Store, iBookstore, and iTunes Store, http://support.apple.com/kb/HT2519
If you can't wait, contact the iTunes Store Support Team at this link
If you get lucky, they may be able to authorize another download now.

I recently went to an iphone. new to smart phones. told I need to sync iphone. "just go to your itune account and click on sync iphone" i have been told. I can not find anything that says "sync iphone"

I recently went to an iphone. new to smart phones. told I need to sync iphone. "just go to your intune account and click on sync iphone" i was told. I can not find anything that says "sync iphone".

http://support.apple.com/kb/HT1351

My iphone 4s sound is not working after upgrading to IOS 7.1

BIG PROBLOM AFTER UPGRADING IOS 7.1 in IPHONE 4S

Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

HT1391 Can a stolen Iphone be traced by using the serial number to see if it is still being used. I have had the handset locked but have been told it can be over ridden.

Can a stolen Iphone be traced by using the serial number to see if it is still being used. I have had the handset locked but have been told it can be over ridden.

No.
Contact yoru carrier. They may be able to blacklist it.

My lightroom 4 stops working after a minute or so every time I turn it on. What can I do?

My lightroom 4 stops working after a minute or so every time I turn it on. What can I do?

Hi rob
I tried reinstalling and the same thing happened. After about 30 seconds, it just stops working? any ideas?
Thanks
Maddi Love
Date: Mon, 10 Dec 2012 22:35:27 -0700
From: [email protected]
To: [email protected]
Subject: My lightroom 4 stops working after a minute or so every time I turn it on. What can I do?
Re: My lightroom 4 stops working after a minute or so every time I turn it on. What can I do? created by Rob Cole in Photoshop Lightroom - View the full discussion
Did you try reinstalling Lightroom 4?
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Iphone 3G wifi not working after upgrade

Iphone 3G wifi not working after software upgrade, no proper fix from Apple. APPLE SUPPORT - R U SLEEPING.......

You are not talking to Apple. This is a user to user forum.
If you're using the iPhone 3G, there will be no fix for your problem. The software you have, 4.2.1, is the end of the line for the 3G. Apple is no longer providing software updates for the 3G.

HT4623 Iphone 4s auto lock is not working after updating ios6

my Iphone 4s auto lock is not working after updating ios6 i restore 3 times but still geting problem

Hello, Chirag25.
Thank you for visiting Apple Support Communities.
I understand that you are having an issue with the back camera. Here is a troubleshooting article that I would recommend going through. If none of the troubleshooting steps resolve the issue, see step 4.
Get help with the camera on your iPhone, iPad, or iPod touch
http://support.apple.com/en-us/HT203040
Cheers,
Jason H.

TS2755 i need to know how to block someone from sending me txt/imessges and calling me. they have a iphone too so i have been told the only way to block them is to turn off my imessages and only recieve regular txt messages. is there another way to block

how do u block someone from sending imessages and txt and calling ur phone when they have a iphone also. I have been told the only way is to turn off my imessages and recieve regular text messages.. is there another way?? i have searched for apps and cant find one. neeed help!!!

There are no apps and that is not a feature of iOS.
iMessages are handled by Apple's own system, and there is no way to block a specific sender.
SMS messages and voice calls are handled by your cell service provider, so you need to ask them what blocking (if any) features they offer. If the texts are just spam, you should be able to report them to your carrier and they can block that sender. Other blocking options will vary from carrier to carrier, so call yours and ask them what they can do.

Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?

Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?

If all you did was rename your ID, you can go to Settings>iCloud, tap Delete Account, choose Delete from My iPhone when prompted, then sign back in with your renamed ID. Deleting the account only deletes the account and any data you are syncing with iCloud from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts, your data will be synced back to your phone when you sign back in.
If, however, you are changing to a new account with a new ID, choose Keep on My iPhone when prompted. Then choose Merge when you sign into the new account and turn your iCloud syncing back on to upload your data to the new account.
Before deleting the account, save you photo stream photos to your camera roll (tap Edit, tap all the photos, tap Share, tap Save to Camera Roll).

I have a iPhone 5 and mini ipad which I bought unlocked in the UK. I have just moved to singapore and have been told the iPhone won't accept a sim here as the phone is locked to the UK. Any ideas how to unlock. Will this be the same for my ipad?

I have an iPhone 5 and mini ipad which I bought in the UK Unlocked. I have just moved to Singaporen and have been told that my iPhone won't accept a sim as the phone is locked to the UK. Any ideas how to unlock as apple say they can't do it. Will I have the same problem with my ipad?

Unless you purchased the iPhone direct from Apple in the UK and paid full price either on line or In an Apple Store then it will be locked to a UK Carrier and only that carrier can arrange unlocking
It is unlikely that the iPad is similarly locked as most are sold carrier free unless specifically purchased from a UK carrier as part of a packaged deal involving a subsidy on the price of the iPad ( not very likely but they do exist )

To whom it may concern, I bought an iPhone 4s last November from your New York store (IMEI number ). It has now malfunctioned (the wi-fi button is grated out and so the wi fi cannot be switched on). I have been told by the Polish Apple store that the

To whom it may concern,
I bought an iPhone 4s last November from your New York store (IMEI number ).
It has now malfunctioned (the wi-fi button is grated out and so the wi fi
cannot be switched on). I have been told by the Polish Apple store that they
would be unable to repair it or replace it as it was bought in the USA. it is
still within the warranty period. could you advise me as to the newt steps
please? Can I send it to you by courier and if so please provide me with the
relevant details.
I look forward to hearing from you.
Kind regards,
Monika Wardecka

Monia202 questioned:
could you advise me as to the newt steps please?
Ah, the dangers of trying to save a few bucks. Warranty is only good in the USA for phones purchased in the USA.
Three options.
1. Fly to the US, go to an Apple store, and have the phone swapped.
2. Send the phone to a friend in the US and have them go to the Apple store and have the phone replaced.
3. Buy a new phone in your home country where the warranty is valid.

I have just moved to Spain and out in a Spanish sim into my Irish bought iPhone 4. It says 'invalid sim' and 'no service'. The phone is not locked to any provider. I have been told that its a handset issue. Please advise.

I have just moved to Spain and out in a Spanish sim into my Irish bought iPhone 4. It says 'invalid sim' and 'no service'. The phone is not locked to any provider. I have been told that its a handset issue. Please advise.

1). Are you positive the phone is not locked? Where did you buy it? Did you get it unlocked from your original carrier? Only Apple sells unlocked phones in most countries.
2). Did you try with a diffrent SIM. MAybe the one you have is defective.
3). Does the Spnaish carrier you are using support the iPhone? Who told you it is a handset issue?

If i buy an unlocked iphone 4s in the usa will it work in Australia? and will the warranty be valid in astralia as i have been told that apple have a world wide after sales service but also been told warranties are only valid in the country of purchase

If i buy an unlocked iphone 4s in the usa will it work in Australia? and will the warranty be valid in astralia as i have been told that apple have a world wide after sales service but also been told warranties are only valid in the country of purchase? Cheers

Each country is a separate business. If Apple in Australia fixes a phone purchased in another country it reduces their profit. The good news is that Apple stores will frequently replace phones purchased in other countries under warranty, but they are not required to do so. Some countries are more liberal than others. India never does, for example.
Why don't you just buy it in Australia? The price difference can't be that great.

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

I love my iPhone and have had it for 2 yrs. but since late Wednesday night my volume and sound have not worked. After visiting 2 different stores 4 times, apple store and calling 6 times I have been told verizon was down and would be contacted but haven't

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