I'm a Creative Cloud member, why is my app launching as a trial?

I'm a Creative Cloud member, why is my app launching as a trial?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • I am a creative cloud member , why can't i use 2014 cc ?  it should pay money again ?

    I am a creative cloud member , why can't i use 2014 cc ?  it should pay money again ?

    William Huang in what way are you unable to use the CC 2014 versions of the Adobe Creative products?  For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • I downloaded Creative Cloud, but why can't I download the Photoshop trial?

    I downloaded Creative Cloud, but when I click to download Photoshop trial under the Apps, I'm getting the message "Unable to extract files.  Please Retry to download again or contact customer support (EX20)".
    Can anyone help?  Every time I click retry I just get the same failure message.

    Welcome to the forum.
    Along with the answers to Barry's questions, I have a few more please:
    What browser are you using?
    Do you have a software firewall?
    Are you running any anti-virus, or anti-malware software?
    What are your security settings?
    Note: Barry's question on OS might well handle some of those.
    Good luck,
    Hunt

  • Why do I get a "trial app" when I am a creative cloud member?

    Why do I get a "trial app" when I am a creative cloud member?

    I would try signing out of the Creative Cloud app and back in...
    Preferences > Account > Sign Out
    ...and see if that makes a difference. If not, you'd probably be better off calling Adobe, there might be a problem with your credentials: 1-800-833-6687
    Actually, is there any chance that you logged into the CC app with the wrong Adobe ID?
    Maybe a post on the Creative Cloud forum would help too: http://forums.adobe.com/community/creative_cloud

  • Hi! I am a Creative Cloud member. I use my e-mail " Removed by Moderator " when I was applying. Why it keep sending mails to my another e-mail account " Removed by Moderator " which is already shut down?

    Hi! I am a Creative Cloud member. I use my e-mail <Removed by Moderator> when I was applying. Why it keep sending mails to my another e-mail account <Removed by Moderator> which is already shut down?
    Because it sends validation mails to this account, I cnnot receive anything and sign in the Creative Cloud!!

    Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help
    -email address https://forums.adobe.com/thread/1446019
    -http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

  • Download touch apps as a Creative Cloud member

    What is the process of downloading the adobe touch apps as a Creative Cloud member without paying for them again in the app store?

    Hi there!
    The following is one creative's feeling on this rather niggling issue.
    I am a Creative Cloud subscriber and an 'adobe creative suite'*  customer for almost 20 years . * (in all its incarnations)
    I'm from Australia where we have consistantly been charged hundreds of dollars more for each and every product, and each and every update untill just recently when our government bought Adobe to their knees over Creative Cloud Subscriptions and forced them to offer us Aussies the same deal that those of you in the US enjoy. (though the full software prices remain an absoloute rout.)
    Here in Australia Adobe have a history of charging us a lot extra because they can and the matter at hand is just another example of the same greedy mindset.
    Seeing that there have been 564 views on this subject I feel that there is a issue that needs to be addressed here apart from the false or misleading advertising of the Adobe touch apps and wether they are or are not a part of Creative Cloud.
    I believe the real question that we are, or should be, asking ourselves is, WHY SHOULD Creative Cloud subscribers BE REQUIRED TO PAY FOR THESE TOUCH APPS when access to the total range of adobe professional level software is all included in the subscription.? For what reason (other than greed) would the little apps be set apart from the rest?
    Apps which obviously from their conception were always meant....
    a- to be an integral part of the adobe creative cloud workflow
    b - and specifically developed to sync directly to our creative cloud accounts
    c - to create files which are seamlessly accessed by multiple adobe creative cloud software products across both desktop and portable operating systems.
    These apps are not new concepts sitting appart from Adobe's Creative Cloud suite of products.
    These apps are the 'touch' or portable counterparts or support apps to the Creative cloud software products for which we pay our subscription.
    They are another way , a portable adaptation, of doing the same work we have always done at our desks. (PS they have a long way to reach their potential ).
    Bottom line.........They should be available free!
    In my opinion the existing situation is just a VERY BAD CUSTOMER RELATIONS EXERCISE.
    Any way you look at it it is annoying and upsetting your customers (especially those who are already paying dearly for your service), is just bad for business.
    Adobe have already made Adobe Ideas free and they should simply bite the bullet and make photoshop touch etc free also, at least fro Creative cloud subscribers.
    Reading the justifications in defence of charging us for these apps is just semantics at best and at worst just plain insulting our custom, our committment & our loyalty.
    Afterall we are speaking about $10.49 AU for photoshop touch, and a couple of dollars each for the other supporting mini apps.
    Come on Adobe get your act together, In times past we have paid thousands of dollars year after year, for update after update, but at least we owned the software at the end of the day.
    Now you have asked us to trust in you by paying for access to use your software on a subscription basis ( heaven help anyone if for some reason we cant afford the payment one month, can you immagine? we can no longer open our files or do any work ) and in spite of this we are still following your lead and moving forward with you.
    So I ask that you please dont reward our loyalty by starting to gouge us now with these silly attempts at just making an extra few bucks out of us. It's very sad and quite frankly it's the principal of the matter that bugs me.
    All these areguments on behalf of Adobe, like the reply quoted below from David_B " from Adobe staff, in my opinion, only serve to frustrate.
    Afterall, doing something just because you can, and because you have the right to, doesn't make it right and doesn't make it good for business.
    I think in this day and age if you have no respect for your customers and if you dont show them that they are valued, sooner or later we will just start to walk the other way.
    Free services like GIMP are not  inferior alternatives, more likely just speed bumps that most of us chose to avoid right now but for how long?
    I've read so much about great business practicess, about not only having great products but having great customer service and the rule seems to be that to retain your customers loyalty one should always give more than the customer expects. In this instance something just feels wrong, not a good result I think.
    So I'm obviously passionate about this subject and I hope I've made my point, and for those who have been kind enough to read this far , thank you for your time : )
    There is a saying " opinions are like ******, everyone has one!.......  so what is the good of my rave if there is no FOLLOWUP ACTION?
    If there is anyone out there who might know how we might get ourselves heard in a way that Adobe might take us seriously I'd love to hear some ideas.
    Right now all I have is a bad taste in my mouth. >: P
    I await to be shown that I am wrong about Adobe's attitude towards us.
    Namaste
    Sii
    5.David__B, 
    16/07/2013 4:51 PM   in reply to Hairy Tangerine
    Report
    I agree that the messaging could be clearer.
    It does state that they are sold separately on the product page for Creative Cloud here"
    But if you happened to miss this info before joining its confusing. We are in the process of improving the way they are labelled in the Download Center.
    Sorry for the confusion

  • Adobe Creative Cloud Muse: Why I don't receive anymore the email from the forms I created in several websites?

    Adobe Creative Cloud Muse: Why I don't receive anymore the email from the forms I created in several websites?

    Hello Sanjit,
    thank you for replying.
    I had the problem on this website, I have two forms, one simple and the other more sofisticated:
    www.oeso.org
    (at the bottom I have a simple contact form) and
    I created also a form on www.oeso.org/new-membership.html
    but i didn't receive any reply so
    I put the form on my website (architecturevisualdesign.ch) in a hidden form:
    http://architecturevisualdesign.ch/oeso-new-membership.html
    and here I receive the OESO New Membership Form Submission reply.
    Thank you for your help.
    Best regards,
    Nicole
    2014-09-09 11:17 GMT+02:00 Sanjit_Das <[email protected]>:
    Adobe Creative Cloud Muse: Why I don't receive anymore the email from the forms I created in several websites?
    created by Sanjit_Das in Help with using Adobe Muse CC - View the full discussion
    Please provide the site url in question , also have you hosted the site on Business Catalyst ?
    Emails can land to spam/junk folders so you should also check the folders.
    Thanks,
    Sanjit
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6713391#6713391
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Help with using Adobe Muse CC by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • Adobe Extension Manager does not recognize me as a Creative Cloud Member.

    I'm unable to activate several new extensions, particularly 2 of the paper textures.  Adobe Extension Manager says I have to be a Creative Cloud member.  I am. And I"m logged in.

    Hi KylieSabra,
    Did you acquire your extensions from Adobe Exchange? If yes, when the extension is to be installed, Extension Manager will check if the current user has purchased this extension( for paid extensions ). Then Adobe Application Manager might pop up to let the user input his accout --- adobe id, which is what you got.
    Thanks,
    Xiaoyi

  • I am a Creative Cloud Member and have the Membership for one Year but in one month it syays expired

    I am a Creative Cloud Member and have the Membership for one Year. It has been only one Month and the Plan says expired. I am not sure what has happened but I am unable to find any Customer Care Number of Adobe.  Can anyone please help. Its Urgent. I use MAC.

    Moving this discussion to the Adobe Creative Cloud forum.
    Abhishek_zico you should be able to contact our support team at Contact Customer Care.  You will want to work directly with our support team regarding the status of your subscription.

  • I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESK

    I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESKTOP APP OR EVEN SOLUTION OF RUN OF IMSLIBREPLACER  IM STIILL NOT ABLE TO LOGIN TO MY CREATIVE CLOUD FOR DEKTOP APP . PLEASE HELP ME AS I NEED TO GET IN AND EXPLORE MORE OF MY DOWNLOADED S/W
    I HAVE TRIED ALL POSSIBLE SOLUTION BUT AM AMAZED HOW THIS IS HAPPENING TO ME.
    PLEASE PLEASE HELP ME .Creative Cloud Connection

    Hi Alfred,
    I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:
    1) Go to Start button>> Control panel>> Uninstall a program.
    2) Check if you see Browser safeguard there, if yes then uninstall it.
    3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.
    -Ankit

  • Can you tell me how I can ask for help with the following Indesign question:  I am a new Indesign user and a Creative Cloud member.  I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whet

    I am a new Indesign user and a Creative Cloud member.  I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whether or not my JPEG files were sufficiently HI-Res for the printer.  I don't know how I did it but somehow the window has changed so that now it does not have the alphabetical/numerical/Hi-Res information.  It just shows the pages in a two page spread in numerical order.  How can I restore the window so that I will be able to view the information as I did previously.
    Your help will be appreciated,
    Don Unwin
    [Personal Information Removed]

    The pages panel is not the place where you see this information.  You can customize the Links panel to show all sorts of things, including the page number, effective and actual ppi, and whether the link is OK or needs updating.

  • Creative Cloud member wants to publish multi-folios for a client...

    Hello everyone,
    I did send this question as a"private message" first and did receive some answers that I would like to share here. Big thank you to both Himanshu and Bob!!!  If someone feels like adding more info regarding the subject please do.
    "I’m the Adobe Creative Cloud member (one year subscription) and as such I’m entitled to publish a Single Edition app through my Digital Publishing Suite. Now, I have just been approached by one printed magazine, here in Vancouver, Canada, and I’m suppose to provide them with an estimate for adapting their publication for the iPad. Before I start thinking about my fee I would like to know what we have to pay to Adobe. They have four issues per year and I guess this goes under multi-folio applications category. Now, the questions:
    1. Can I prepare the folios with my Creative Cloud membership or I have to upgrade to Professional edition of the DPS?
    2. Does my client need to purchase the Professional Edition of DPS or not?
    3. Or, we need only one license of the Professional Edition and if so who’s is that license going to be?
    4. Or, I’m talking nonsense and you can just explain me how this works, please?
    Have a wonderful day."
    Regards,
    Dragan, Vancouver
    Himanshu Singh :
    You would need to upgrade to DPS Professional Edition for multi Folio Applications. DPS Pro is $495 per month + taxes. Also you have download fees applicable. You get 250 free downloads per month for the first year and  for any additional downloads, you need to purchase Folio Bundle. Approximately, each Folio Download will cost you $ .30, so you can charge you client that amount per folio download + DPS Pro contract fees.
    If your Customer purchases DPS Pro, you can read this article to know how to work with them : http://www.adobe.com/devnet/digitalpublishingsuite/articles/customer-a gency-dps-workflows.html
    Now regarding your questions.
    1. Can I prepare the folios with my Creative Cloud membership or I have to upgrade to Professional edition of the DPS?
    You need DPS Pro for creating Multi-Issue Applications. With CC, you can create Built in single apps. For Magazine with at least 4 issues per year, it’s best to go for Pro edition.
    2. Does my client need to purchase the Professional Edition of DPS or not?
    Either you or your client can purchase DPS Pro depending upon your contract with the client. You Client needs to get themselves Apple iOS Developer account.
    3. Or, we need only one license of the Professional Edition and if so who’s is that license going to be?
    4. You need one DPS Pro Contract. You can create unlimited number of apps and account using one License.
    Bob Bringhurst :
    In this case, I believe that your client would need to pay for DPS. Have you seen the DPS Getting Started Guide? There's a section about understanding IDs and roles.
    http://www.adobe.com/content/dam/Adobe/en/products/digital-publishing- suite-family/pdfs/dps-getting-started-guide-april.pdf

    Priceless man, thank you so much!
    Have a wonderful day, and if you need anything, just let me know
    Kind regards,
    Dragan
    http://www.behance.net/BarcelonaMediaDesign
    http://barcelonamediadesign.prosite.com/
    http://pinterest.com/pinteresantno/barcelona-media-design/
    http://www.barcelonamediadesign.com
    http://www.brandingfactoryvancouver.com
    http://www.designemergencies.com
    http://www.tabletpublishingvancouver.com
    http://www.creativethinkingvancouver.com
    [email protected]

  • Again? ok. As adobe creative cloud member, I installed Premiere and resource central is missing

    again? ok. As adobe creative cloud member, I installed Premiere and resource central is missing

    Good luck...
    http://forums.adobe.com/message/4523055#4523055

  • I get the message thet my version - Acrobat X - is not real.... - I am a creative Cloud member. ???

    I get the message thet my version - Acrobat X - is not real.... - I am a creative Cloud member. ???

    Hi SHolfelt,
    This is because with creative cloud subscription you get Acrobat XI pro. You can download and install this new version.
    Thanks
    Kapil

  • I have been a Creative Cloud member

    I have been a Creative Cloud Member. And installed Light Room 5. When I have tried this soft ware, but Adobe asks me to buy this program.
    What's going on? Do I have to buy this Light Room 5?

    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

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