I'm a student and being charged the 29.99. How do I get to the 19.99?
I haven't been active but as a loyal customer. Wouldn't it be just rewards for staying by not having the monthly fees go up? I just started paying attention to the charges since my final exams.
As Jeff has correctly mentioned that you had purchased the in introductory plan in Oct. 05, 2013 at 2:42:22 PM PDT, the yearly renewal took place in October 2014, hence the price rise.
Regards
Rajshree
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