I'm apple user. some one has hacked my user ID profile & has changed my security questions. Also hacker has give rescue email , which is absolutely unknown to me.Resultantly i can't make any purchase from apple. How apple can help me. Thank
I'm apple user. some one has hacked my user ID profile & has changed my security questions. Also hacker has give rescue email , which is absolutely unknown to me.Resultantly i can't make any purchase from apple. How apple can help me.
Thanks in anticipation.
You will need to contact Support in your country to get the security questions reset (these are user-to-user forums) : Apple ID: Contacting Apple for help with Apple ID account security (if your account's password has been changed then they should also be able to reset that for you)
When they've been reset you can then use the steps on this page to change the rescue email address to an account that you have access to, for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Similar Messages
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Can't make any purchase from the AppStore even if it is free ,
Hey There
Can't make any purchase from the AppStore even if it is free ,It always tells me error has occurred. This happens since I upgraded to Mavericks,, Could you please helpLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Why I can't make any purchasing from apps store?
What should I do?
The message may indicate that your account is missing some details. Maybe your credit card security code? Did you check the details in your account?
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Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87468) -
TS3297 My apple ID locked & I can not make any purchase
My apple ID locked & I can not make any purchase. I forget my answers of security questions
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
My computer is registered to purchase from the US store. How can I make a purchase from the Ireland iTunes store?
HerbertBack wrote:
How come I can buy foreign books through Amazon as e-book, but the same book can't be downloaded from iTunes? That doesn't makes sense.
Why would you think that all stores would have the same policy?
Amazon allows it, iTunes does not. That is why. Like most companies, Apple does not forward explanations to al of their decisions to the general public. It does not have to make sense to you, for it to be true. Apple has teams of experts that have determined that this is how they should conduct their business.
With iTunes, you cannot use other countries stores.
Sorry -
Dear gentlemen:
i know how can update ios update but when i make update my iphone shut down and it can't start.
it always Show the apple mark and then disappear i can't make any thing i need know what can i do ?
thank youContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Hi dear sir/Madam i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105243) -
I forget answers to security question , on the other hand rescue email address that Apple use to send me email is not correct , how I can reset security questions or change and make correction for rescue email address ?
Please send me answer to [email protected] or [email protected]
Thank youYou need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87669) -
I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?
Do exactly what it told you to do.
Contact itunes support -
Purchase can be made from the app store yet I couldn't make any purchase from the game app (candy crush) directly, please kindly your help for further direction
Can I add my existing, licensed apps to my list of 'Purchases' on the Mac App Store so I don't have to buy them twice?
No. Only apps purchased from the App Store can be re downloaded for free including updates. -
IPhone 5s : I can't make any purchases
I Make a purchase and download the game. The mail that I paid never came. Now my card is declined. now I can't do anything. Not even updates in apps. I try anything. Please help!!!
The card is valid and I check my account settings. I paid another apps
before without problem. When I switch my phone ( from 5c to 5s ) I can't do
any purchase.
Στις Κυριακή, 29 Ιουνίου 2014, ο χρήστης Apple Support Communities Updates <
[email protected]> έγραψε:
You received a reply *ckuan
<https://discussions.apple.com/people/ckuan?ac_cid=op123456>* has replied
to your question. You can view the full discussion
<https://discussions.apple.com/message/26212884?ac_cid=op123456#26212884>
in Apple Support Communities. iPhone 5s : I can't make any
purchases
<https://discussions.apple.com/message/26212884?ac_cid=op123456#26212884>
You need a valid credit card info linked to your Apple ID.
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action
Correct Answer
<https://discussions.apple.com/email/thread/6423872/correct/26212884> Helpful
Answer
<https://discussions.apple.com/email/thread/6423872/helpful/26212884> Use
the buttons above to tell ckuan and the rest of the community if this reply
solved your question or helped you get closer to finding a solution. To
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I am trying to update my billing detail on my IPAD2. However it keep on saying that the country need at least 3 characters long. But the country field is a dropdown list with Malaysia's states all with 2 characters long only! I can't make any purchase now because I can't verify the billing detail because it just doesn't work! Very frustrating now.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
why I can't make a purchase on other itunes store I always get a message that "this account name can only make a purchase from the Qatari store" when I tried to change the store since the product is not available or only available in USA or Philippines
just call them...i bought my PB when it came out...but I had an issue recently and called them up and they helped me out....
Sorry can't help you with any of the other problems...mine are working fine... -
i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765)
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