I'm asked for activation codes but i pay for creative cloud monthly as i download premiere pro cc, and preset are missing !

Hi, i suscribed the creative cloud, i downloaded premiere pro cc, need to work on it, but i'm asked for activation codes and i can't use tue software because preset new projet are missibg (wat about dslr 1080 25p ? i have only choice betwen hdv and dv) I am not happy because i pay and it 's exactly as if i wouldn't have paid anything, this is nor fair ! please help me quickly, thank you

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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