I'm bald and have no hair to tear out, but if I di...

Question

I had typed i nice message about my speed loss but it was wiped when I tried to post so here's my new one. no frills
old speed 600kb/s new speed 30kb/s - has been this way for 9-10 days, today was first day i reset router. no change
nothing has changed on network - no new hardware/software. even my Xbox has lost ability to d/l stuff on iPlayer quickly.
tried calling helpline. didnt speak good english. worse than useless...
if you need more info feel free to ask, will appreciate any help
si
info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 6:51:24
Downstream
288 Kbps
Upstream
903 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.4 dB / 5.6 dB
Line attenuation (Down/Up)
49.0 dB / 28.2 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
4 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
4

Answer 1

john46 wrote:
Hi Yes you have been recently been upgraded to ADSL2+ The up to 20 mb service this service is more affected by noise and your turning on and off the hub has caused the exchange equipment to see your line as unstable you really need to leave the hub powered up 24/7 at all times the hub uses very little power and your connection will benefit from being left on at all times
That wouldn't make him sync that slow, it would only affect his BRAS profile.
Looks like there is something causing intermittent noise on his line, causing a resynch at a low speed, when he reads his stats then he has a high noise margin because the inteference has gone.
Common culprits: Sky box (try 2 filters on it's phone line), unfiltered phone equipment, Xmas lights (a bit early), other electrical equipment in the house (can be hard to nail down when it's so intermittent).  This time of year I'd be suspecting a central heating boiler.