I'm being asked for apple id password to an email address I have not created or linked to my account...

When I try to download apps or update apps on my iphone I'm being asked for a password to an apple id (email address) that I have not created or linked to my account. I've tried re-setting my apple id - but same message keeps appearing - so can not access itunes app store or update apps I've already downloaded.
Has any one else experienced this? Or any ideas how to remove this email address?

You cannot merge accounts.
You need to sign into the old account on your computer.
iTunes Store: Retrieving and changing passwords (Apple ID)

Similar Messages

  • I can no longer buy, download, or update apps/iTunes without being asked for apple ID and billing information to be declined

    I can no longer buy, download, or update apps/iTunes without being asked for apple ID and billing information. Even if apps are free or updating I'm asked for billing information. It's been like this for a couple of weeks after the purchase of a movie off iTunes and the purchase was successful but afterwards my App Store and iTunes stopped working properly. Help me please, thanks.

    Go here:
    https://expresslane.apple.com/Issues.action
    Ask for assistance.

  • Why is iCloud asking for apple id password? I have started using Last Pass to generate passwords that are more secure. Ideas please?

    Why is iCloud asking for apple id password? I have started using Last Pass to generate passwords that are more secure. Ideas please?
    GCG

    The iCloud password isn't saved anywhere on your device, this is the way it's supposed to work.

  • Imessage on my iMac has created two iMessage account both asking for Apple ID....and no option to - (delete) one of the two duplicate accounts....how can I delete one of them it just bothers me due to sign in issues....goes inactive when signed in on othe

    imessage on my iMac has created two iMessage account both asking for Apple ID....and no option to - (delete) one of the two duplicate accounts....how can I delete one of them it just bothers me due to sign in issues....when signed into one it signs out the other and goes inactive I just wanted to delete one of them so this issue doesn't happen....why doesn't it give the option to delete ONLY these two accounts

    1. Don't confuse "Apple ID" with iTunes Account ID.  You can have many Apple IDs but only one iTunes account active at a time.
    2. If you "changed" your iTunes account ID, you actually have 2 accounts - one under the old name plus the new name.
    3. You can't merge the accounts - they remain separate.  Apps purcahsed under the old account name will update ONLY WHEN THE PHONE IS SIGNED IN TO THE OLD ACCOUNT NAME  and visa versa.
    4. Likewise, you can sync only the apps, music, media purchased under the account the phone AND iTunes are signed in to.

  • My iPad mini keeps asking for apple ID to face time then says I'm not connected to Internet when I am. Help please

    My iPad mini keeps asking for apple ID to face time then says I'm not connected to Internet when I am. Help please

    Hi there Mullin1!
    I have a couple of articles here that can help you troubleshoot and resolve this issue. This first article will help walk you through some basic troubleshooting steps for FaceTime, and it can be found here:
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    After going through those steps, if you are still having issues with your Wi-Fi connection, then you will want to reference the further steps located in this article:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • IPad startup asks for apple id that is an email

    iPad startup asks for apple id that is an email but my existing apple id is not an email address.  When I try to change my existing apple id to my email, the system won't change it so I'm stuck.  I can't complete the iPad startup without entering my apple id but I can't change it to an email address like the iPad expects.  Any suggestions?

    To be honest i'm not sure but i think the apple id is always an email address and you can't use anything else try putting @me.com after the apple id you have

  • TS1277 I bought a new computer and itunes request me to authorize the new computer.  Howerver it is using an email address I have not had for over 4 years and will not accept my current authorization information.  How do I get it to accept my new computer

    After purchasing a new computer I downloaded itunes and signed in to my account.  Everything was fine including my current email address.  When I connected my iPod and it started to cink, I go a message that the computer had to be authorized our my music would be removed.  When I clicked on the authorize button I got a sign in that had an email address I have not had in almost 3 years.  When I put my current logon and password in itunes would not accept it.  When I clicked help it offered to send help to my old email address which I have not way of accessing.  How do I get my computer to accept my iPod if I cannot enter the current logon and password information?

    We are having this same issue.  We have over 200 songs that are now missing and only our most recent ones show up in our ITunes library.  Fortunately we have one phone that still has all of our music still in tact. This phone is no longer one I will be using as I upgraded to the Iphone 6, and only the most recent purchased songs remain.  The rest are no where to be found and the iTunes store shows that I would need to re-purchase.  Not sure what to do as when I tried to sync my last phone, all the songs were gone.

  • TS1702 When attempting to install an app I constantly get asked for apple id password

    I am constantly being asked for my apple ID when attempting to download an app. I have entered it 10 times correctly so what's up? I have an iPhone 4S also so not a newbie to apple this is driving me nuts.

    You're welcome. I don't know why this issue has arisen in the last couple of days, but others have reported the very same thing and I found this fix here in the forum.

  • Updating apps asks for apple id password for old email address

    I clicked on update all for my apps and am asked to sign in to itunes store using the apple id password for an old email address.

    Then sign in with that Apple ID. Whether your email changed or not is irrelevant. The Apple ID "name" (often the email address you originally used to sign up) should not change.

  • Can't create a folder without being asked for a login password.

    I'm running 10.9.5 on an iMac. When I try to create a folder I'm asked for my login password. When I try to move a file into the folder I'm asked again for my login password. This is very annoying. My other Mac running 10.4.8 doesn't do this.

    You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type:  ‘resetpassword’ (without the ’s), hit return, and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.   
    Repair User Permissions

  • How to stop the ATV asking for Apple ID Password

    I just upgraded to 6. Now everytime the ATV boots up (I turn it off at night) it asks for my AppleID password. This never happened under 5.x. I do not rent or buy iTunes stuff from my ATV. I do not want to enter my password because I never had to under 5.x, how can I stop it asking for my password?

    In case anyone else gets this I hit cancel once and it has never come back.

  • Why does iOS prompt repeatedly ask for Apple ID password?

    Dear Apple Support Community,
    Device: iPad 4th Generation (64GB WiFi + Cell/LTE)
    iOS Version: Latest version at time of publish - 6.1.3 (6.1.4 is iPhone specific)
    SITUATION: I am prompted for Apple ID password every time I access App Store or iTunes. Typically, this should only be required to confirm purchase(s) or if password has "timed out" between purchases.
    Additional Information: I suspect this is associated with Pre-ordered Movies and Music. This was experienced only after Pre-orders on all versions of iOS 5 and 6.
    Thanks in advance for your help, guidance, and coaching a "Technoid."

    Michael,
    Thank you for proposing a solution. However, it appears my restrictions are "Off". Your thoughts appreciated.
    David

  • HT1414 being asked for backup phone passworde to continue. tried apple id and passcode for keyboard lock but wont accept . i know of no other password . anyone run into this ? right after i loaded update it said backup not complete and asked for password

    does anyone know what password they are looking for when asked to backup phone? tried apple id and keyboard lock password but no luck ? was asked after update said backup not complete please enter password?

    I think it is asking for the password for your encrypted backup.
    Encrypted backup
    http://support.apple.com/kb/ht4946

  • Asking for apple ID password constantly & Crashing apps

    iOS 8.2, 6 Plus 64g
    Since the 8.2 update, I have had issues with apps crashing pretty consistently, including Safari.  Also, I am being prompted to enter my apple ID password about 30 times a day.  It happens at random times, unlocking the phone, surfing Safari, etc.  It's just asking for password, and not even finger print ID.  I live about two hours from the nearest city & Apple Store, so I would like to avoid a Genius Bar appt if able to. 
    I can do the obviously and set up as a new device, but I would like to avoid that if there is a simple fix. 
    I am also having the problems everyone else is with cell service being terrible, unable to connect Bluetooth, and WiFi problems.  I am constantly having to reset my network settings.  Apple - Please give us a new update that actually fixes these issues soon!  Any help would be appreciated!

    I'm afraid, setting it back to factory settings, without using any backup data afterwards, is the only way to make sure that this is not software related.
    Set up the rest of the personal settings manually and test the phone.
    If it is working after that, restore from the latest backup again. If not, contact Apple or an Authorized Apple Service Provider to get it checked.
    Use iTunes to restore your iOS device to factory settings - Apple Support
    Find an Apple Authorized Service Provider
    iPhone - Contact Support - Apple Support

  • Repeatedly asking for Apple ID Password with every app update iOS7

    Since I updated to iOS7, I have to type in my password for every app update. I don't want to auto-update all the apps; I like an older FB app. How can I get my phone to remember my password like before in the app store?

    I encountered this on my son's iPod Touch. I tried an 'Update All', but since he has one or two apps from his sister's Apple ID and she wasn't here to enter her password (which stopped the whole process!) I wanted to just update the other apps (purchased on my Apple ID). However, since there wasn't an option to skip an app, it seemed the only way to update the others (around 50 apps) was to click on all the update buttons individually. That would have been annoying enough, but fancy being asked to type in my password for every… single… app!
    Absolute madness. Does Apple not think through these things anymore? They used to pay such careful attention to little details of the user experience. Very frustrating.

Maybe you are looking for