I"m being billed for things but i"m not getting my purchases

so i went into itunes and i just bought a song and it started downloading, but then an error screen came up and i had to close itunes. when i re-opened itunes i went in and looked for the song but it wasn't in my library. then i went into my itunes account and it said that i was already billed for it. so i went into check for purchases and it said i got my song but i didn't. Ever since then i keep getting billed for things but the purchases are no where in sight.... PLEASE HELP ME!!!!!

We are other users here - for this, you better contact iTS support
http://www.apple.com/support/itunes/store/download/
Use the "contact us" button at the bottom of the page

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