I'm being charged a rental fee for a modem I own

I have been a comcast customer since March 2014, and I have never rented a modem. When I set up my service I selected that I have my own modem, it is a Motorola Surboard. In June I received a letter from comcast saying that during a routine audit they found that I have not been charged for my modem rental. I called customer service and was initially given the runaround, but I eventually reached someone on the online chat who told me they would resolve the issue for me and I should not be charged, however, my statement this month has a modem rental fee. I called customer service again and they told me there was nothing they could do over the phone because their records show I am renting a modem (???). They then suggested I go to a local customer service site and have them try to help me. I went to the local comcast store and the employee said that my account does say that I'm renting a modem, and she said she "fixed it". She wasn't clear on if I will still be charged the rental fee on my current bill. Overall this has been a very frustrating experience, and seems very shady. Is there anyway to ensure this is fixed before I get my next billing statment?

When the regular customer service reps let you down, try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

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Moving to Non-FiOS Area and Being Charged Contract Breach Fee

I am a faithful Verizon Fios and Wireless customer who has been very content with the products and services Verizon has offered over the years. Recently I’ve been having a major dispute completely out of character from what my experience has been. I am moving to an area that does not have Verizon Fios, so I am unable to transfer my Double Play Package to the new residence. According to the customer support specialists, since “high speed” internet and telephone are available at my new residence, I am forced to either extend my contract for the meager services that are available at my new residence, or pay a contract breach fee of $170. When I initially spoke with the sales department to sign up for the Double Play Package, I specifically asked about, and was guaranteed that if the same services weren’t offered in a new residence that I would not be required to pay a contract breach fee. Knowing that my job as a Department of Defense contractor could result in my needing to change locations, as well as the fact that my lease would be up during the contract period, there was no way I was going enter into the contract without that stipulation. So the situation is either that the sales representative was incorrect, or purposefully misleading. Regardless, I will be moving to a location that is not fully supported by my current contract.
I am a Department of Defense contractor with the Army Wounded Warrior Program, and as such I work primarily from home. The “high speed” band width offered at my new residence by Verizon of 3 mbps does not remotely meet my needs. I currently pay around $150 a month to Verizon Fios for actual high speed internet with a bandwidth of 150 mbps and an HD television package, capable of streaming video, video-teleconferencing, 24/7 internet access, etc. If I were to extend my contract at my new residence I would end up paying $49 a month for 1/50th of the performance, a telephone service that I do not currently even have or need, and zero television service. This is idiotic.
The bottom line is I am moving; I have a contract with Verizon with stipulations that were either erroneous or dishonestly represented, for services not available in the area I’m moving to. The attitude and response I got from the customer support representative I spoke with on July 28th, 2014 was basically too bad, deal with it, pay up or Verizon will take this to collections. Collections…for $170? Amazing. As an MBA I am educated in ethical business practices. Her approach was unethical at the very least, and bordered on extortion. Pay up or else. I was very clear with this individual on what I do for a living, what my requirements are, and the basis of understanding in signing the contract originally. This is like a catering fee for $500 a plate banquet and getting a Happy Meal in a fast food restaurant…and getting threatened for not agreeing to food or location. Demanding $170 dollars because Verizon is not capable of providing services I require is ridiculous. I’ve been an exceptional wireless customer for years and an exceptional FIOS customer for 3 years. It cannot be the $170 profit that Verizon is worried about, because from a business standpoint this is the situation: If I am charged the $170 for disconnecting my current services I will cancel all other Verizon contracts forever. I am a 27 year old business professional and spend roughly $1500 a year on Verizon Wireless products and services. If I continue to use Verizon Wireless products until the age of 60, Verizon will have made roughly $50,000 in revenue over the next 33 years in today’s dollars. Even if you discounted that at 5% (which is a purposefully high number from a capital budgeting standpoint) you stand to forgo a present value of $24,000 in revenue. That means you’re compounded return on the $170 dollars will be about -5% per year. The immediate loss by present value standards will be -99.29%. That’s what satisfied, dedicated customers bring…and for some reason your service representatives don’t grasp this concept and would prefer that I completely leave Verizon as a disgruntled former customer and get the one-time $170 erroneous breach fee. Asinine business model.
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I would seriously appreciate a call from someone I can discuss this reasonably with as soon as possible. I do not want to directed to support services for this.

I was suprised and disappointed to have had the same expericne as Marc12 when I canceled my Verizon FiOS triple play service today. As with him, I needed to unexpectedly relocate for work after living in my current location for a short time (a little over 1 year) and the area where I'm moving does not offer Verizon FiOS. Overall I have been satisfied with FiOS and would have been happy to continue using their service after moving, but because they don't offer it in my new location that isn't possible. I'm already frustrated that I lost a lot of money by buying and selling a house in such period of time and it certainly was not my intention to move when I signed up for Verizon service (otherwise I would not have bought a house). It feels unfair to be charged a termination fee when I don't really have a choice about moving and I have no option to continue using FiOS. I asked about waiving the termination fee due to the circumstances but the two representatives I spoke with today on the phone refused to honor that request. As with other commentators on here and as Marc12 laid out with his business background, this seems to be a puzzling business decision/strategy by Verizon b/c while I had been happy with FiOS the last 14 months, this turn of events today does not particularly make me want to sign up for Verizon services in the future should I live somewhere where it is an option. It is also a puzzling decision b/c when I briefly lived in an apartment here prior to buying a house last year I had TV/internet with Uverse. Uverse did not charge me a termination fee despite me having had a promotional deal with a contract when I moved even though I only used their services for about 3 months b/c I bought a house in an area where they don't offer service. Their rational for not charging a penalty was that I was moving to an area not served by Uverse. I don't understand why Verizon is adopting what I think would strike most folks as an unfair practice of taking advantage of people who need to move and don't have the option of continuing their Verizon service. It would be great to talk with someone at Verizon who has the authority to make an exception to this cancellation penalty as the two represenatives I talked with today when I canceled my service claimed they didn't have that ability and then claimed that there was no else I could talk with who did have that authority. I also really think that Verizon should rethink this policy. It's unfair, it seems to strike other people that way based on the comments here, it's out of line with their competitiors, and it's creating ill will among customers who were previously happy so that Verizon can save a trivial amount of money compared with the fees they could generate from these same people if they used Verizon in the future.

I am being charged by iTune store for purchses that i have not made, is there anyway one can contact them to get this rectified?

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Change your password. Alert your credit card company that your account has been hacked - ask them about reimbursement.
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I can barely suppress the anger I feel as customer service at BT reaches a new low.
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Hello InDespair and welcome to the forums.
You could try Billing live chat Monday -Friday 9-6pm
Failing that contact the moderators on this link
**How to contact the mods: http://bt.custhelp.com/app/contact_email/c/4951 **
it may take up to 72 hours for a response as the mods are very busy Patty-L

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You don't have to pay for using a Trial application nor will you be charged for it. It's free of cost and basically for you to try the application before purchasing it.
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HELP. My brother is being charged for broadband. h...

Can someone please help my brother is being charged for bt broadband that he doesn't have after being charged £125 installation fee for a bt man to sit in his van for an hour and not do a thing. After numerous phone calls to resolve this he asked me to come on here has the mods really helped me out.

Hi Dolphin,
what i would recommend is for you to help your brother by contacting BT directly and find out who and when the order was processed for BT Broadband.
Secondly, has your brother received a BT Home Hub? If not then i would ask BT why?
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Here is more info if you wish to complain with BT, follow the procedures to BT's book, if they fail, you can complain to Otelo
http://bt.custhelp.com/app/answers/detail/a_id/10789/c/345
http://www.otelo.org.uk/
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cg
CG Over An Out

HT1600 I am being charged for Hulu how do I get them to stop

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It is a monthly subscription service. If you wish to cancel you can either go to your iTunes account - settings and cancel auto-renewal or go to Hulu's site.

Data plan! why??? whats the difference of me using Wifi or being charged for a data plan?

Feature phones iterally suck, even the internet pro reviews on the phones are very low and most of the feature phones that are reviewed the reviewer gives their last comment as "don't buy" .
I do not need a data plan, ( I carry either a Verizon netbook or a notebook for all my internet needs) nor am I comfortable with the charge of a data plan being necessary or is this simply another way for a large company with a large profit margin to stick it to the consumer knowing we have to maintain a cell phone in this day and age?.
I had settled on the KinTwo, the reviews are not glowing but .... r not that horrible either. It is also the only phone which gives the owner WiFi accessibility. (which makes me wonder if this is the reason Verizon has pulled it off the market). From my extensive research the KinTwo is the only feature phone choice. But..... When I went back to the site to order it was gone, and the VW stores do not carry it.
UGH> I am so discouraged by the data plans and the extremely high price. Would someone please tell me what the difference is in my using my Netbook, laptop (notebook) on WiFi and not being charged a data fee? Or why I can bring Wireless Internet into my home and have all my WiFi accessible electronics connect through my main ISP with an additional fee for each WiFi user???? But I am not able to use a Smartphone this way???
I am serious about these data plans are they necessary????

once upon a time verizon did not require data plans
many users were happy
but t h is did not last for users started having problems with thier hands
they would often hit the wrong buttons and use data
sometims as little as a mb, sometimes many mb
verizon forums and customer service started recieving phone calls to get credits for this usage
after all its not the users fault is it? i mean are they responsible if they had the phone to a 2 year old to play with and the kid brings up the browser?
so verizon decided it was in its best interest to protect its users. they started requireing data plans so you wouldnt get hit with huge bills for being an idiot.
So if you wanna cry about data plans blame all those people out there that complained

Charged a broken device fee for a device not broken when sent.

I needed to start communication with others in the community about my most recent transaction with Verizon, dating back to the start of January 2014. I have been a customer (with full subscription) of verizon wireless since 2010. My most recent transaction has been extremely unsatisfactory and has completely turned me off to renewing my contract with Verizon when it is complete.
I opened a new line in November of 2013 in order to slowly phase into a phone number with an area code that matched my current living situation. I also wanted to enjoy a new phone, as my S3 had been slowly letting me down. My choice was the LG G2, which is a great phone with the exception of the first two that Verizon sent me had a major flaw, in which the phone would enter a lock loop, when I tried to open the phone up to use it. The issue happened over 50% of the time, and I had to wait several minutes in order to get the phone to work. Verizon, did what I thought at the time, was a very good job handling the issue and shipping me out replacements both times, finally landing on a 3rd LG G2 that did not have the issue.
I received an email a few weeks later that I was being assessed a $299 fee for a broken device. I immediately reached out to Verizon to find out what the heck was going on. I did not send in a device that had any physical issues, and only known issue is that aforementioned problem with the lock loop, which Verizon admitted was a manufacturer defect and replaced it. I spoke with a rep who assured me he was on my side and would help me rectify the problem. I went through almost an hour of communication until he told me that he would have to do more research and get back to me. The only thing I received was an email showing me a phone with a large singular crack down the middle. This is either not my phone or the crack happened off of my watch. I don't think I should be held responsible. Am I wrong here? I have been relatively pleased with Verizon and I don't mind paying a premium because they seem to have good service. I do have to say that this is completely unfair, and out of the principle of the issue I wouldn't renew my contract with Verizon, This is a shame for them, or I would hope, as I have two current lines and just got engaged which would mean my fiance would sign on with me at the end of her contract. I am certainly thinking of going elsewhere now.
I have spent a lot of money with these guys, and this seems like almost blatant robbery. If the cost made sense I would want to pursue the issue in small claims court. I am that insensed. At this point I started a new line to get a new phone and ended up paying more than retail for it, now I am saddled with another two year contract AS WELL AS having paid full price (now with a $299 fee) for the phone. I broke a screen once with my Samsung S3 and it cost me $100 to fix. I would have NEVER sent a broken phone in to get charged $300 for. I have to say I am extremely dissapointed. Safe to say once I stroke that check Verizon will have officially lost a customer.

Here is the problem. Verizon sent you a label to return the device via a carrier of their choosing. USPS or FedEx or UPS
when you packaged it there is a certain responsibility that it is packed securely.
Now having said that there can be a doubt; that the device was damaged by the return carrier. But that is an uncertainty, and it would be a decision for a court to decide.
You can file a small claims case against Verizon wireless and ask for the $299 plus the filing fees and the amount you lose from work per hour and then have Verizon prove that the photo was actually your photo.
Please be aware just showing a picture will not sway a judge to believe Verizon. They will get statements from employees at the return center attesting it was damaged in the return box.
However your best defense will be to explain to the judge there is no proof that the damage was your doing. In that it could have been the return carrier. Or the return center.
You may prevail. But it will take a little work on your part.
Verizon will more than likely contact you prior to the court date to settle. If they do settle with you, get the settlement in writing first and for the full amounts. Do not agree to arbitration and if the settlement does not meet your needs simply refuse and go to small claims court.
I wish you, Good Luck

Downloading movie rental without being charged twice

I'm new to iphone. I tried to rent a movie on my iphone and it began downloading then a message came up saying file too big - download to your computer and transfer to you iphone. How do I download it to my computer without being charged the rental again? My account has already been debited when I tried to download to the iphone. Thanks.

iTunes running: Store>Check for available Downloads.

Charging me a shipping fee for the new drive

Cat you posted this and it's a small part of it but please explain why.
A free CD containing the full application suite will soon to be available to order from our Online Store (a Shipping & Handling charge will apply).
I paid for the card and as long as the card is not 5 years old I expect CL to support it for free. Why charge us a shipping charge when it could be put in the download section for all of us. This is why CL's days are numbered and if you think this monopoly Cl has over us will continue please call Senator Russ Fiengolds office here in Wisconsin and ask them what I have sent them.
I have copied tons of peoples posts from last year and explained to them how this company takes money but never fixes the problems a lot of us have.
I'm getting old waiting for you guys to get it together and would like to see something before I die.

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And evga LISTENED to the people, and even involved them in some of the decision making process. It's really not that hard. And we were able to share information about software fixes, etc. HEAR THAT MODS? Seriously, all you have to do is say "We'll look into the possibility of hosting a .torrent" and you've instantly satisfied a lot of people concerning this issue. WHY IS THIS SO DIFFICULT?!? I've been in your shoes...(well not really...evga never pissed off as many people as CL has lately...) I understand that it is difficult having to deal with a bunch of people who are this upset. But...seriously... The effort to try to appease the pitch-fork and torch wielding mob seems a little sketchy at best. *sigh*?

Why would you charge me $40 for a supposedly free upgrade?Have been a faithful verizon customer for years went in for myfree upgrade and paid for a iphone and protectve cover now I have to pay a fee for a free service? I will start switching my devices to

Why would you charge me$40 for a free upgrade? I chose a iPhone and paid you the difference plus protective cover, now you want to charge me a fee for activating a number I have had for years!!! I have been a faithful Verizon customer for years but I will switch companies when my contracts are up or I can get a buy out from another company, your free upgrade is not free and is a false advertisement as far as I'm concerned

However you had already stated you did not choose a "free upgrade", but paid the difference for an iPhone. So much for your "free upgrade". Additionally, I was not aware Verizon was in the business of giving away "free service"(s)?????? Purchasing a "free" or "reduced price" phone IS NOT a free service. You sign a contract in exchange for receiving that benefit. There is an upgrade fee along with that service you are contracted to complete or you will be charged an early termination fee(ETF), so this IS NOT a free service.
Yes, you have a choice to go with another provider which ALSO charges an upgrade fee OR charges you full retail value for your phone. So much for a "free upgrade" there.
AT&T = upgrade fee
Sprint = upgrade fee
T-Mobile = no upgrade fee but must pay full retail cost for the phone
For what it is worth, you would not have had to pay an upgrade fee had you simply paid full retail cost for your phone OR purchased it with Edge at full retail cost. Depending on your calling plan and data allowance, you may have even ended up paying less for your phone had you done so. That is why a little research before you make a purchase can go a long way.
I know it is cheaper for me to pay full retail for a phone than to purchase a discounted device in exchange for signing a contract.
Good luck with the new provider.

I'm being charged a rental fee for a modem I own

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