I'm being charged for music I don't get!
My iTunes had to shut down suddenly when I tried to Power Search, but I was in the middle of downloading a song. Now iTunes says that I have already purchased the song, but it is not showing up in my library or purchased music!
Someone help!
Just have iTunes search for Purchased Music and it will show up and fnish downloading.
Rachyl
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HT1600 I am being charged for Hulu how do I get them to stop
I am being charged a recurring fee for Hulu how do I cancel
It is a monthly subscription service. If you wish to cancel you can either go to your iTunes account - settings and cancel auto-renewal or go to Hulu's site.
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I called in to do a temp upgrade on my data and was told by the rep that my account was eligible for a free upgrade. I said okay, but it never happened and now I am being charged for an overage. When I check my plan specifics I see that my data is set to the old amount, I will not pay what I don't owe. Now I am having trouble contacting anyone to help resolve this issue.
Dusty4691,
This is a stumper! As MrHelper stated, we do not have a 750MB plan so I'm curious as to what that offer was. How much data did you end up using for the month and how much were you charged in overages?
SarahO_VZW
Follow us on Twitter @VZWSupport -
I'm being charged for an extre moves in a game that I don't even have on my phone how can i get refunded?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Am I being charged for international texting?
So I am doing a masters program in Ireland, so I'm international. Everyone that I talk to back home has an iphone just like I do, and I have a question that I cannot find an answer to.
Since I'm in Ireland, I don't want to have a huge phone bill every month, so I have all forms of roaming off (voice, data, and international CDMA). I also have Cellular data off, as well as MMS and SMS messages.
I've checked under the current data usage period, and current period roaming, and the data usage is 0 . When my friend back home texts me, he says that they are sending to me as regular texts. He receives mine as regular texts as well unless I'm in a wifi area, then we are both send and receive them as Imessages.
My questions is that even with all roaming turned off, cellular, ect, I'm still able to send and receive text messages while I'm NOT in a wifi area. This only works for my friends and family that have Iphones, so I'm assuming that it means I'm okay to text them while I'm not connected to wifi?
one thing to mention, that since I'm in Ireland, my service provider at the top left of the screen no longer says AT&T. It says "Vodaphone IE" and sometimes changes to other names like Meteor, O2, and a couple others. My plan is still through AT&T, so i'm not sure why it changes over to those. Maybe that's why I'm able to send texts?
I just don't want to rack up a huge phone bill, not knowing I was accumulating international charges. Because if everything is turned off except for Imessage, and the data under cellular in settings isn't going up, then theoretically I'm not using data right? or that it should be free? I've been here about a month, and my mom pays the bill. She hasn't called to say that the phone bill was extremely large, but I don't wan't to text if there's some kind of risk. That being said, I would really appreciate some help with the above scenario that I just described, because this has me clueless.If the messages you receive are coming in as green, then they're coming in as text messages. If you can, check your voice, data and text usage on AT&T's website - that will tell you for sure if you're being charged for anything.
~Lyssa -
I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network. How can i be sure that i am not being charged for roaming?
Make sure data roaming and cellular data is turned off. If you don't want to receive calls or SMS then put your phone in airplane mode and reactivate WiFi
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Switched to full Creative Cloud Membership, still being charged for single-app memberships.
I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
Still being charged for 2 seats
I know you won't be able to do anything but I have to "talk" to someone.
i'm being charged for 2 memberships on a single account.
supposedly you can't get 2 cloud memberships on one adobe membership.
you are charging me for 2 and i can't get any of the idiots in India to listen to me.
"According to the EULA you ....."
This has nothing to do with the EULA!!!!!!!
they sent me one email stating that "all was being taken care of and I did not have to do anything" then
the next week i get an email "since you have not contacted us we will be dropping the investigation"
what the hell is wrong with Adobe? or is it just me you are treating like crap?
i'm about ready to quit useing Adobe products, i've been a good customer since 1988!!!
what a waste of time
don hoyeHi Don,
I'm sorry to hear about your poor experience. I looked up your account based on your email address you use here on the forums and it appeared that you did have 2 subscriptions but one was refunded the middle of last week. I think our support tried to reach you and let you know this was the case but didn't catch you at home. Where are you seeing that you still have two subscriptions? Are you seeing 2 charges on your bank statement?
Sorry to hear about your frustration,
-Dave -
How do I know what I'm being charged for?
I pay my itunes with PayPal. If I buy something, I don't see the charge till days later in an email from PayPal which only identifies it as coming from iTunes, but not which product. Thus I frequently have no way to figure out whether the charges are legit & what product they relate to. The latest is I just downloaded an app that claimed to be free. Shortly after, I got a $1.99 charge from PayPal from iTunes. I have no way of knowing was that the supposedly free app or some app I bought a couple of days earlier that just now showed up on PayPal. I can't go into iTunes & see which apps were bought when or what I was charged for them. I can't go to PayPal & see was I being charged for an app or song I even bought. How does one verify charges are correct?
Log into your iTunes Store account and click on the Purchase History. All your purchases with the prices you were charged will be listed there. If you believe you've been charged for an app that should be free, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
SO CRAPPY!!! SO FED UP WITH VERIZON!! WE ARE GETTING SCREWED OVER!! I am being charged for 3 GB that apparently Verizon hadn't caught up on that I had used!! The last night of my cycle I called and checked and I had .5 GB left and right before midnight when the cycle ended it caught up on 3 GB!! I now have to pay for this data I know I did not use! I never have my data on!! Now it says I used 7 GB last month!!!
Data usages are always estimated...I don't believe any carrier post data usage in real time. I've had my data increased due to a large chunk being unaccounted for at the time of my cycle. Thankfully when I'm billed for it...it has never pushed me over my limit.
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I think I'm being charged for free apps?
Hi...I'm wondering, if there is any such thing as someone being charged to for free apps? I've been looking at my banking statements for the past few months & it looks like I'm being charged for apps that I downloaded for free. I recently lost my credit card & had to get a new one. When, I changed my credit card information on Itunes, that's when I noticed I was being charged. I often download music on Itunes & upload my magazines to my Ipad,but these aren't only things I'm being charged for. Most of the apps I download are the free ones. It makes me not want to update my apps, because I know I'm charged. Please help me!
I have solved the problem I was showing negative balance in my bank so iTunes needs to verify my account by taking £1.00 every app.
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Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?
No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete -
I just checked my bill online after upgrading my phone to a iPhone 6 and now I am being charged for something called Total Mobile Protection. Is this some kind of phone insurance or something?
I was never charged this before so was kind of upset to see it added on without my permission/knowledge (I specified to the Verizon Wireless agent in the store I went to that I only wanted the contract for the $60 2GB and Unlimited talk/text plan that I currently had. They said that would work).
How can I get this extra $10 a month off my bill?When you upgrade online you do have the option to deny this though the deny option is way down the page. make s it look like you have to choose an insurance option. Also I've done 2 recent upgrades in a retail store twice and both times they added the protection without asking. Luckily I always check my account so I easily removed this feature on the first day. Let's just say I won't be upgrading at this store ever again. No wonder people get mad when they upgrade multiple lines and their bill is $30, $40, $50 higher than what they a were told because of this unasked for feature.
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I am being charged for a phone I never recieved
Verizon sent me a replacement phone through the US postal service and I never recieved it. Verizon then sent me a phone from FedEx (I believe) and I recieved it and sent the impaired phone back. Now I am being charged for the phone the post office never delivered. I have been working on this for more than two months and I still haven't gotten it straightened out. I have spoken with mulitple service representatives who all seem very nice and helpful and they all tell me that they can see the issue and that it should be cleared up in a couple of days and that they will follow up with me to let me know that it has been taken care of but to this day I have not recieved any follow up and the charge is still on my bill.
What do I have to do to get this taken care of.
Regards,
One extremly upset customer@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>> -
Why am I being charged for data when connected to wifi AND not using my phone?!
WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?! This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!
Hello NotHappy101,
I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport
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