I'm can't open documents in iword, and the program also won't shut down properly.

I have been having trouble with pages for a couple of weeks now. When I try to shut it down, it won't close. I've tried force quit, but that doesn't work either. Then, I can't shut down my computer properly either. Finally, which seems related to me, I suddenly can't open documents that I've typed into word. Any suggestions?

Did you try a Force Quit?
Press command + option + esc keys together at the same time.
Wait. Force Quit window will appear.
Select Mail and click the Force Quit button
Wait. Mail will quit.

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[Reposted from
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https://support.microsoft.com/kb/2889634/en-us?wa=wsignin1.0
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