I'm confused please help me...using airport to extend network

I bought an apple airport extreme base station a few days ago. I was told I could use it to extend my networks range. I currently have tv Internet and phone through xfinity/Comcast. My xfinitity router is an SMC and I need to use it cuz the phone runs off it. I live in a 4 level townhome and it's range *****. Doesn't work in all rooms on the 4th floor. So I bought the base station and hooked it up to the SMC via an Ethernet and thought I set up right. But I noticed the range didn't improve so I opened the airport utility on my MacBook pro I clicked on the base station on the next window under wireless under a drop down I chose "extend network" or something like that. It said wait a few moments for update then I got an error. So I called apple to ask what I was doing wrong and they said I couldn't use an airport to extend the network of a 3rd party router. Not unless I put them in different rooms and connected them with a super long Ethernet. So now I'm confused is that right?  All I want is a better signal in my house. Please someone help me and explain to me how I make that happen..

I wasn't able to figure out how to set up the roaming network.
It is the same thing that you have set up now except you use the same wireless network name, same security settings and password as the "main" router and make sure that Bridge Mode is being used.
We can easily troubleshoot this if you want.
Now I'm just wondering if I could have done the same thing with the cheaper express base station?
You could, but it would not be dual band operation like you have now, and no more than 10 wireless clients would be able to connect to the AirPort Express. You also have available Ethernet ports on the AirPort Extreme in case you need to connect a device that way. In addition, the Extreme has a much better Wi-Fi antenna than the Express.

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