I'm connected to the internet but I keep getting the message cannot connect to web services

When I Scan to Email in my Photosmart 7520 all-in-one printer, I get the message, "Unable to connect to web services. Confirm internet access and try again."

Hello @Skrafty,
Welcome to the HP forums.
I understand that you are having a problem with the scan to email feature on your Photosmart 7520.
I would like to help.
Touch the ePrint icon on your printers display.
If you get the same server connection error, Try setting a manual DNS.
The following link is to a post by happytohelp01.
It contains instructions for setting a manual DNS.
Efax 7510 still won't work after turning off/on ePrint several times
If you do not get a server connection, then I would remove Web Services and enable again.
Warning:  If you remove web services the printer will lose its custom ePrint address.
This address will be lost forever. It will also wipe out any scan to email settings.
To remove Web Services, touch the ePrint icon.
Go into settings and select Remove Web Services.
You will be brought back to the printers main menu.
Touch the ePrint icon again and enable the feature.
Once you get the printers claim code (used to customise the ePrint address) you can setup scan to email again.
If you encounter any issues or have additional questions please let me know.
Also you can call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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