I'm downloading the trial of Creative Cloud, but am getting an error from downloading Illustrator. "Update Failed." I click Retry and I just get the same message

I have successfully downloaded the trial of InDesign and Photoshop, but the trial of illustrator errored. It says update failed. I have tried to hit Retry a number of times but am getting the same thing. Any advice would be appreciated.

Gw17 I would recommend reviewing the installation log file to determine why the update has failed. You can find details on how to locate and interpret the installation log file for the update at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.

Similar Messages

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks

I have downloaded the trialversion of Creative Cloud but dit not purchase it. Now "devellopment" in Lightroom 5 has been disabled but I had a purchased version including serial number of Lightroom 5 . How do I get "devellopment" back?

How do I get back "devellopment" in Lightroom 5. It has been disabled after I have downloaded a trialversion of Creative Cloud but did not purchase it.

Uninstall the trial version of the creative cloud. This process will not interfere with your catalog, preferences and personal files it will just remove the application.
Download the Perpetual License version of LR 5.6 at the link below. Install and enter your serial number, voila.
Product updates

I've tried downloading a trial for creative cloud with photoshop, but when I install it, it says that it's not compatibe anymore with windows vista is. Is there another way such as installing windows 8.1 etc?

I've tried downloading a trial for creative cloud with photoshop, but when I install it, it says that it's not compatibe anymore with windows vista is. Is there another way such as installing windows 8.1 etc?

The system requirements for Photoshop can be found in the following page. You can see where YOur system falls out of meeting the requirements and what systems will suffice.
Photoshop - http://helpx.adobe.com/photoshop/system-requirements.html

Downloaded premiere pro in creative cloud, but now that its downloaded I cant open it and it doesnt show up on my desktop?

Downloaded premiere pro in creative cloud, but now that its downloaded I cant open it and it doesnt show up on my desktop? Dont really know what to do.... First time with adobe

Hi,
If you are using Windows Machine, just click on Start button and start typing CC, you will see all your downloaded Creative Cloud application there.
And in case of Mac, at the top right corner, there is a magnefying glass caled as Spotlight. Click on it and start typing CC, it will show your downloaded Creative Cloud apps, there.
In case of further help, please contact us at: 800-443-8158 or chat with us at: http://helpx.adobe.com/contact.html
Thanks
Srishti A

I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks

I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks

yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Subscription to the student complete Creative Cloud but it doesn't come up in my billing history

Hello, my name is Rutger Mol. I have an subscription to the student complete Creative Cloud but it doesn't come up in my billing history. And when i boot up an Adobe program it asks for an serial number.
Can you please help me?
With kind regards,
Rutger Mol
P.S: Please excuse me for my bad english. Its not my thirst language.

Hi There,
Kindly try the below mentioned steps.
1. Please sign out and sign in to created cloud.
Sign out, Sign in | Creative Cloud Desktop app
2. Sign in, activation, or connection errors | CS5.5 and later
Thanks,
Atul Saini

I want to cancel my free trial of creative cloud, but I don't get that option in Manage Account

I want to cancel my free trial of creative cloud, but I don't get that option in Manage Account.

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

HT5957 I am trying to download the IOS7 on IPhone 4 but it keeps saying error in download.

I am trying to download the IOS7 on IPhone 4 but it keeps saying error in download.

The servers are probably overloaded with everyone trying to update to iOS 7 today. You might want to wait a while and then try again later.

Page 4 of 6 of the actual library storing apps has frozen; effects all apps on that page-all other pages are fine and accessible just not the apps on this page; wont even toggle and give the option to delete when i hold down on a an app. Any ideas?

Page 4 of 6 of the actual library storing apps has frozen; effects all apps on that page-all other pages are fine and accessible just not the apps on this page; wont even toggle and give the option to delete when i hold down on a an app. Any ideas?

this is similar to your question.just go-through it or if you stuck then reply back for more info on this problem : https://support.mozilla.org/en-US/questions/974711

I have the subscription of creative cloud but my software appear as trial

I have the subscription of creative cloud. I think I purchased the software on the brazilian store. The software is in English the way I prefer. I want them in English. But they appear as trial versions. Help please.

Hi All,
When an application asks for a serial it means that the application can't see your subscription .Please verify this points :
1 - Clean hosts file from Adobe entries ( Already checked ).
2 - You're connected with a wrong email address .(verify this on CC desktop preferences menu .
3 - Your opm file is corrupted > close CC desktop and delete opm.db from ( Don't let it on the trash ) :
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
4 - You bought a subscription for english only and you install it in another language ( you must have a multi language subscription in this case ).
5 - You have an internet connection behind a proxy that blocks the applications ( If you don't have a proxy ,verify on your browser ( safari or IE ) and uncheck all proxy options )
Regards,.

Problems downloading free trial of creative cloud

i cannot download the free trial version of creative cliud on my imac. each time i try i get an error message to check my internet connectivity and firewall settings. i do not believe i have any firewall as this is a new imac bought only 3 days ago and my internet connectivity is fine as i can download other programmes and have no problem browsing web pages.
please can someone help as i am worried that if i purchase a subscription the same thing will happen.
thanks
louise

Hi Louise,
Welcome to the forums!
Have you tried downloading any other file from internet to check if this problem is just with Adobe Creative cloud or other files as well. Also, to start please try the below step:
This error might come if the files are not able to access certain files, please try and download in the Root user on your iMac.
Please check the link on how to Turn on and Turn off Root user in Mac: http://support.apple.com/kb/ht1528
Thanks!
Ankit

Can't download free trial of creative cloud

I've downloaded the Creative Cloud installer from Adobe website, but whenever I try to download it gives me this message, "Retry or contact customer support." Help!

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

I keep getting error code 1, I am trying to download free trial of creative cloud, I am on windows 8.1

How do I get this working? Anyone know what could be wrong?? I have Windows 8.1 and I am trying to install Creative cloud and I keep getting error 1 as the reason!!

refer
Error "Failed to Install" Creative Cloud Desktop application

I tryed to download the creative cloud but i got a error:1. What can i do?? i have a 64 windows.

Can u pls help me !!!

Konfrontation please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to install the Creative Cloud Desktop application.

I'm downloading the trial of Creative Cloud, but am getting an error from downloading Illustrator. "Update Failed." I click Retry and I just get the same message

Similar Messages

Maybe you are looking for